Safelite AutoGlass

Reviews

• HS

  Harrison Smith

  4 days ago
  5.0
  The young man who help me out was incredibly professional, communicative, and all around a cool dude. I neglected to ask his name but he has blond hair and stud earnings so I hope that any managers who read this know he’s a great tech and got my window done in half the time he initially told me it would take.
• MC

  Mike C.

  Aug 25, 2026
  5.0
  Great service, we were 40 minutes early for a windshield repair and they did it when we got there was done 10 minutes after are original appointment.
• AS

  Amandeep Singh

  Aug 17, 2026
  1.0
  Reply to the Owner# Yes, Sometimes In-shop service is the best way to fix the issue. But who is responsible for communicating with the customer. Your Technician Tyler did not communicate this change. No text message, no voicemail, nothing. Is it a training issue or an Individual Issue ??? Worst customer service, I made a Mobile home appointment with Safelite and time was given Monday August 17 from 8 AM to 12 PM. At 11:27 AM I received a message that Technician named Tyler is on the way ETA 11:40 AM to 12:10 PM. Technician never showed up, I called Safelite customer service three times to check the status , they had no clue. After third time when customer service emailed the shop ,then Santa Rosa Safelite shop manager called me at 1:46 PM and told me that your Vehicle appointment should be at shop not Mobile. Your technician called you, which was a complete lie. Nobody called me or left me a voicemail or a text message. After experiencing this kind of service, I would recommend to go somewhere else. Please check there reviews on Google and Yelp before getting there service. Also check Safelite issues at Nationwide level and you will find very interesting stuff like business practice, quality and other things.
• AC

  Anthony Campana

  Aug 16, 2026
  5.0
  Initially, there was a problem with scheduling. Nick at the shop did right by me to make up for the inconvenience. Andrew did a great job on the install. It was done quickly, and the new windshield looks good and the wipers work great.
• LB

  Luz Bravo

  Aug 15, 2026
  5.0
  Very happy with this service repair. Technician was very professional and the communication was the key! I had my service done the same day and didn’t had to drive far. They came to my work:)