Genesis Santa Monica

Reviews

• JS

  Jamie Stockton

  4 days ago
  5.0
  Fred and the entire team at Genesis Santa Monica provided excellent, transparent service throughout the entire lease process for our GV70. Highly recommended if you want a luxury vehicle at a fair price with white glove service and no hidden fees.
• DC

  Dewald Chiropractic

  6 days ago
  5.0
  Best car buying experience EVER! I have never gotten the price I wanted on the new car, AND the trade in. 1st round. No back and forth crap. Friendly and transparent. Any complaints like congested Santa Monica Parking have no bearing on the overall experience in the end. Ali and Judy are a great team.
• JB

  judy burlingham

  Aug 26, 2026
  5.0
  The experience with Genesis Santa Monica was great from just walking into the very classy showroom, to the greeting from several people and then perfect interaction with Judy the sales associate and Danielle the GM. I live in OC so once they located the exact car i wanted, everything was completed on line. Judy delivered the car to me. She connected my phone, gate and garage. She taught me how to use the basic systems and showed me how to access videos if i forget what she showed me. Now i get to drive my new gorgeous G80 Thanks LAcarGuy
• JL

  J Lee

  Aug 24, 2026
  1.0
  I’m extremely disappointed with my experience at Genesis Santa Monica. I returned my leased Genesis G70 on Sunday and personally handed the keys to Juan Arellano. However, I was not given a receipt or any documentation confirming that the vehicle had been returned. On Monday, I spoke with Juan Arellano, and he assured me that I would receive the return receipt by 2:00 PM at the latest. When I still had not received anything by 2:30 PM, I called him again. He told me I would receive it within 10 minutes. Once again, nothing was sent. After that conversation, I was unable to reach Juan again. I called the dealership more than 20 times throughout the day trying to get a simple confirmation of my vehicle return. Most of my calls went unanswered, and despite requesting callbacks, no one contacted me. I honestly don’t understand why obtaining a simple lease return receipt has to be this difficult. I personally handed over the vehicle and keys, yet I have been left without any documentation confirming the return. I was also given two specific promises about when I would receive it, and neither was followed through. The lack of communication and follow-up has been extremely frustrating and completely unacceptable, especially for a luxury brand like Genesis. I have now filed a formal complaint with Genesis regarding my experience with Genesis Santa Monica.
• NS

  Nicky Seligman

  Aug 10, 2026
  1.0
  I wish I could give this zero stars. Never had a worse customer service experience across any sector when trying to purchase something. Absolutely disorganized, poor communication and just bad service all round. We were unable to be properly assisted at Genesis Santa Monica with a lease, and simply called Genesis South Bay who got it done for us in 1 day, after multiple failed visits to Genesis Santa Monica. If you're looking for a good sales experience, I would avoid this location at all costs.