Rick's Auto Shop

Reviews

• SL

  Sharon Lee

  4 days ago
  5.0
  Good, trustworthy mechanic. And that is hard to come by!
• RT

  Rep T

  Jul 24, 2026
  1.0
  They managed to kill a Forester in just 5 years and probably 20k to 30k miles. I used this shop because a friend said it is the best for Subarus in Santa Cruz. I cannot imagine how bad the others are if this is the best one. My Forester was 12 years old when I started going there, and now it is 17 with just 120k miles. I am giving it almost for free to Carvana just to get rid of it. This shop killed it. At one point, the car leaked oil, and they asked for $2500 to change a gasket and a belt. When I picked it up, the AC did not work, so they wanted another $1000. The car also overheated, though they fixed that for free. During an oil change visit, the sunroof magically broke. They also asked for $900 for front work. This is a car on 120k miles, not 400k miles. At that point I noticed that every time I go they will find something for $800 to $1000, and I said I will think about it. I guess $800 to $1000 is the sweet spot when they will make the max possible for the average client to not say no. The amount was very consistent. After I started "thinking" about $800 repairs, they lower the amount. On another visit, they said the battery was old and needed replacement. I agreed, and today it died. The battery is only 2 to 3 years old. I called to ask about a warranty, and they said it is only 1 year. Really? A Costco battery is cheaper and comes with a 3-year warranty. On Yelp they advertise that they refurbish batteries , so I will be not surpised if I got a refurbished one. I spoke with Rick once, and he mentioned he was putting 0W-20 oil in all cars. I remember this because I bought some on Amazon based on what he said. Never used until last week and when I opened the hood, it is written with 1 inch letters to use 5W-30. This may explain why the leak started.
• NC

  Nathan Chapman

  Jul 6, 2026
  5.0
  Juan was super friendly, helpful, and knowledgeable. They got me and my outback in day of and gave solid advice. Price was fair and service impeccable. :)
• DM

  David Manier

  Jun 3, 2026
  5.0
  Juan has gone above and beyond to help keep our 2007 Outback on the road! Excellent communication and service. We are stoked to be customers of Rick’s Auto for over 25 years and could not be pleased that Juan, the new owner, is keeping the excellent service and reasonable prices we’ve come to know.
• JM

  jennifer manier

  Jun 3, 2026
  5.0
  We've been customers of Rick's Auto for 25+ years. We were hopeful when Juan bought the shop that the service and friendliness would remain top notch... And it has! Juan went above and beyond to diagnose a difficult problem and worked with us to find a cost effective repair solution. His communication, dedication and reasonable prices are top notch. Highly recommend!