SIXT Car Rental - John Wayne Airport, Orange County (SNA)

Reviews

• KK

  Kasra Kabgani

  Jul 2, 2026
  1.0
  My experience with Sixt was extremely disappointing. I booked a rental through Expedia, and when I arrived I was told my reservation was for a different date. While it's possible I made a mistake when booking, that's not my issue. The employee at the counter assured me that if I rented another car, my original reservation would be refunded. They didn't have the same vehicle available, so I was given a smaller car and charged about 30% more. I agreed only because I was clearly told I would receive my refund. The refund never came. When I contacted Expedia, they explained that Sixt had to approve the refund. Expedia spent the next 10–15 days trying to reach Sixt, keeping me updated almost daily, but repeatedly told me that Sixt simply wasn't responding. I also tried contacting Sixt myself, but their customer service was impossible to reach. Every call led to an automated system that never connected me to anyone or resolved the issue. After nearly two weeks, Expedia finally informed me that Sixt had responded—but refused to issue the refund, claiming the original reservation was non-refundable. If that was the case, their employee should never have promised me otherwise. I ended up paying hundreds of dollars for a reservation I couldn't use, plus more for a smaller replacement vehicle. Whether this was poor training or intentionally misleading, I felt deceived. Based on this experience, I will never rent from Sixt again, and I wouldn't recommend them to anyone.
• EB

  Eryn Barrett-Bennett

  Jun 28, 2026
  3.0
  First time renting here because all the tried and true rental locations had no vehicles left on a weds afternoon! The vehicle was already pretty dinged up to begin with in addition to the vehicle’s oil light coming on within.30 minutes of driving the vehicle away from its pickup location. I had to go to a gas station to get oil for the vehicle and sure enough the indicator light turned off. Nothing else happened with the vehicle on our trip which was nice after the rough start. However, when turning it back in the person who checked it in made a bunch of circles on the car’s dings and I asked what he was doing. He said that he was just documenting the marks on the car for their claims department and that they may reach out to me about these marks on the vehicle. Well, thank God I took a video of all the vehicle’s dings before I drove away with it and all these marks were recorded in my video. So please do the same if you rent here! I mean it- document everything! He circled a ding in addition to a paint scratch ding so both are included here for those that thought only paint chip dings were an issue (like I thought). Everything is everything here so please notate it all!! The guy who documented everything said it was good that I took a video and I may need it for my records later I also saved my receipt for the oil I had to buy. So, we’ll see, maybe I’ll here from “claims” maybe I won’t but one thing is for sure I probably won’t be renting here again - I have never had a microscope taken to a vehicle I’ve rented before like this - sheesh, what a hassle.
• KC

  Kim Campbell

  Jun 27, 2026
  5.0
  Sixt has always had great cars, and their employees have consistently been friendly, professional, and helpful. I had originally booked with another major rental car company, but they overbooked and didn’t have a vehicle available when I arrived. I walked into Sixt instead, and Erick immediately stepped in to help. He was courteous, professional, and made the entire process smooth and stress-free. Erick, thank you for making me feel so much better after how frustrated I was. I had prepaid for a car, thinking that would guarantee one would be waiting for me, but unfortunately it didn’t. Your professionalism, kindness, and willingness to help completely turned my day around. Thank you for the outstanding customer service. I’ll definitely be renting from Sixt again!
• AT

  Amirhossein Taghvaei

  Jun 24, 2026
  1.0
  Disappointing experience with damage claim process I rented from Sixt and returned the vehicle with no visible damage to the tires. The car was inspected at return, and at no point during that inspection was any damage pointed out to me. I was only notified of a "leaky tire" after the fact. What concerns me most is that the photos used to support the claim appear to have been taken after the inspection was completed, not in my presence and not at the time the vehicle was checked in. I was never given the chance to review or acknowledge any damage on the spot. If damage existed at return, it should have been identified during the walkthrough while I was present. Notifying a customer after the fact, with no opportunity to verify, is not a fair process. I'd caution others who rent from Sixt to insist on a documented joint inspection at both pickup and return.
• SF

  silvia faris

  Jun 12, 2026
  1.0
  We rented a vehicle from Sixt Car rental agency at the John Wayne Airport from June 4-11. Due a flight delay we picked up our vehicle at 9:30 pm. When we went to pick up the car we had selected, a Camry it was not available. My husband agreed to upgrade and we rented a Rav. The Sixt employee gave us the car key and told us where to pick find the car. When we walked out to the garage we could find no one, we visually checked the car for any major collision or body damage that stood out. We did not see anything. We got in the car and drove to our hotel, where the car was parked in a secured parking lot. The car never left the city, and every hotel we stayed in had secured parking. On June 11 we returned the car to John Wayne, the scene was chaotic in drop off. A person came by checked the tank for gas and took our keys and said have a nice day. We asked the attendant about paying for our toll road fee which we incurred on June 9 at approximately 5 pm. He told us he would get an answer for us and left. We waited around about 10-15 minutes and had to get to our flight and left. No one ever returned. No one ever conducted a walk around inspection with us, when we were given the car, nor when we dropped it off. No one ever took a walk around video of the car as they handed us the keys. On Friday morning I am shocked to find an email from Sixt Rental agency alleging that we are responsible for damage to this vehicle. They attach three shoddy photos, that are titled: Driver side Bonnet 1: Driver side Bonnet 2 and driver side Bonnet #3 They allege a 4” superficial scratch on Bonnet 1. On Bonnet 2 they allege another 4” superficial scratch and on Bonnet 3 they allege a 4” superficial scratch. As you attempt to review these photos,Photo 1 and 2 only show a bright glare, no damage and picture 3 is taken from what appears to be 5 five feet away, all you see is the rear of the car, no damage? First when I called the agency that handles these cases our is ( damage # 9078179021, rental agreement 96111605220) and asked them to explain what a bonnet is, the girl answered, “I think it’s the hood” She could not explain what these pictures were depicting or what the bonnet is. She admitted that she was not able to see any damage only glare and the distant shot of the rear of the car. When I asked her to send photos of the exact damage they are alleging in these three photos of the bonnet. She told me that she could not because my name was not on the rental agreement, my husband was the driver, I rented the car, but they refused to release any further information without getting permission from my husband, who was not available at the time since I had to wait over 40 minutes on hold just to speak to a human voice! I have since read numerous reviews about this agency and learned they are notorious for doing this type of chicanery. I am outraged and plan on filing a complaint and investigation into their practices with the California Attorney General’s Office, along with the Better Business Bureau and the John Wayne Airport. I am also going to post this letter on Google Review, Trip Advisor, Yelp and any other platform of renter BEWARE of the shady practices that Sixt engages. It is simply an outrage! BEWARE ALL and we WILL NEVER RENT from SIXT