Volvo Cars Marin

Reviews

• CW

  Chris Whitman

  Jul 1, 2026
  5.0
  Tex Harrison was great. Knows Volvo cars, and was very helpful in the sales process.
• DD

  Donovan Draper

  Jun 21, 2026
  5.0
  Travis made my trade-in process easy. He made no effort to upsell me nor did he overwhelm me with add-ons. I’m excited for my V60 and appreciate Travis’s service. Highly suggest working with Travis for your next car purchase
• RF

  Russ Fsh

  Jun 20, 2026
  1.0
  On June 20, 2026, I drove from Sacramento to the Volvo/Polestar dealership in San Rafael because I was seriously interested in purchasing a Polestar 4. The trip took about two hours, and I came specifically to learn about the vehicle, its specifications, and pricing. When I arrived, I walked through the showroom and saw a yellow Polestar 4 on display. I sat inside the vehicle to take a closer look. Shortly afterward, a customer service representative approached me and told me to get out of the car because he had other clients he needed to show it to. I found this very disappointing and disrespectful. I was also a potential customer, and being asked to leave the vehicle immediately made me feel unwelcome. After that, I went to the front desk and asked for information about the Polestar 4. I was told that they did not know anything about the vehicle and that I needed to find someone else. I was surprised that staff at a Volvo/Polestar dealership could not provide basic information about a vehicle they sell. I then asked whether they had any brochures, pricing sheets, or printed information available. I was simply told to look online. Overall, I found the customer service to be rude, unprofessional, and unhelpful. I traveled a significant distance with the intention of buying a car, but instead of receiving assistance, I felt ignored and dismissed. Based on my experience, I would not recommend this dealership to anyone looking for attentive customer service or support when shopping for a vehicle.
• MH

  Marion Hoxsey

  Jun 14, 2026
  5.0
  This was probably the best experience I have ever had purchasing a car. Mauricio Aviles was very professional, courteous, helpful, and understanding. I highly recommend Volvo Cars Marin and Mauricio to anyone looking to purchase a new or used vehicle.
• RO

  rob osler

  Jun 14, 2026
  5.0
  We keep our cars a long time (10+ years) so buying a new one is a big deal (not that it is an everyday occasion for others). We found three identical vehicles in the Bay Area at three different Volvo dealerships. It was interesting to observe the wide variety and quality of engagement, as well as comparing offers--though some were forthcoming and others ignored basic questions. Long story short, Jared Bove at Marin Volvo was by far the most responsive online, timely, courteous, and informative. When we arrived at the dealership, we had standing appointments at other dealerships later that day. We fully expected/intended to make them to pursue the best deal. Thankfully, we didn't have to keep them. We are confident that we wouldn't have gotten a materially better offer or had a better sales experience.

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