Enterprise Rent-A-Car

Reviews

• JG

  James Stephen Garton

  3 days ago
  5.0
  Always very good service
• SM

  Sheryl Macdonald

  Aug 24, 2026
  5.0
  I always go to this Enterprise in San Marcos, because of the professional and helpful way they treat their customers. Joe took care of me and he was very knowledgeable and helpful. I appreciate that. Thank you Joe, Good job Enterprise for hiring good people as Joe. I’ve been to other rental agencies and they’re not half as good as Enterprise in San Marcos.
• JB

  Joshua Beckman

  Aug 20, 2026
  1.0
  I want to start off my review by saying that I have been a customer of this Enterprise Rent-A-Car for a very long time at least 12 years. Always a pleasant and happy customer. Always polite and appreciative of the extremely hard working staff and I have recommended this specific Enterprise to at least 20 people over the years. Well yesterday I became the enemy because I hurt myself in one of their shuttles going from the body shop to Enterprise. I hit my head so hard that I was concussed and left in an ambulance from the location. I am not trying to sue anyone even that's not the kind of person I am. I would just expect them to be more than happy to pay my medical bills since I did injure myself in their shuttle because their driver parked at a very steep incline at Fix Auto in San Marcos. It was not in the least a safe place to unload and load passengers. "I got in on my own accord so he's not sure their risk management team will cover anything. And I should expect to hear from them by Monday." says their GM Jeff Mellen. Never even asking me how I was doing today while on the call when he was the one who called the paramedics for me yesterday. Please avoid this establishment at all costs. It is a liability walking in there or around the premises or getting into one of their shuttles. You will not be protected or covered by their "self insurance" they will blame you and only you for your injuries. Let's put Enterprises own mission statements to the test: Standard of care - not if you injure yourself while on premises or in one of their shuttles. Promise to put you first - not if you get injured Goal to give every customer a great experience - not if you get injured/concussed. A partner you can trust - I don't trust them at all at this point Exceptional service - not if you get injured Go the extra mile for you - not if you get injured in their shuttle or on premises Enterprise is always here to keep you moving forward - once you are injured by their vehicles you are the enemy and even if you leave by ambulance they won't even ask you how you are doing when speaking with them the next day. Long story short, there are a lot of rental cars companies in and around San Marcos and San Diego, go to one that you are sure will be there for you even if you get hurt. This is not that place. This is not that establishment. This is not the GM you want ensuring you're safety. They only care about one thing and one thing only. Money. That is all that drives them (sorry for the pun). If you are giving them money you're family. If you get hurt and need them to pay they will treat you like a rat in the street.
• TI

  tony Inlow

  Aug 6, 2026
  1.0
  I am a repeat customer with many rentals over the last couple of years. Mostly good, but unfortunately over the last year, just to many issues with their vehicles. One was two quarts low on oil, so during my trip I had to purchase oil and fill it up. Another rental had such low tire pressure I had to find a gas station to fill up the tires, not a little low, like 20 lbs. Really unsafe to drive. The final straw for me was the Nissan Frontier I rented recently after an accident. I am a general contractor so a truck is required. The Nissan had 9000 miles on it and leaked oil all over my clients driveway. Costing me time and money to have it cleaned. On top of that, I had to drive to another town to swap out the truck for another one. Completely out of fuel of course. I spent $80 filling the first truck before returning it, and another $80 on the replacement truck. No callback as promised from the Manager to make it right. Whoever maintains their vehicles needs to be replaced. On top of that their cars are almost always out of fuel, so plan on filling up immediately. I won't be returning to this location and probably not enterprise.
• JK

  Joseph Koval

  Jul 22, 2026
  1.0
  Hostile, unfriendly and unprofessional counter staff. I had horrible experience when I rented and returned my car on Saturday, July 18, 2026 9:30 AM

Frequently Asked Questions About Enterprise Rent-A-Car