Enterprise Rent-A-Car

Reviews

• PW

  Phil Wendt

  Aug 12, 2026
  1.0
  Elite Executive with National. Have rented with ERAC for decades. Worked for this branch and other in the area in the 1990s. I am about done with anything and everything associated with ERAC after today. Telling a customer to have a seat so you can help the others behind them first is beyond. This review doesn't end here. Today was the last straw and my Elite Executive status with National is now going to be put to the test. Too many options to be treated so poorly so regularly in 2026. From Sacramento leaving me stranded in the middle of a highway to today being told go sit down so everyone else that came in after me could get served and move along with their day. Nice work today guys!
• JB

  Joe Burke

  Aug 5, 2026
  5.0
  My daughter and her friends visited this past week and we needed a vehicle to run the group around for the long weekend. Marcus at Enterprise San Juan Capistrano set us up. Service was excellent, process was easy and price was very fair. What stood out to me was the friendly customer service, Marcus was awesome to work with. I would definitely recommend Enterprise San Juan Capistrano if you need a rental vehicle.
• LV

  Luis Vasquez

  Jul 26, 2026
  5.0
  Convenient location. Attentive staff.
• RL

  Ralph Lambros

  Jul 25, 2026
  1.0
  This is the second time in 30 days that I reserved a specific level of vehicle needed for my trip and at time of check in I was told the car I reserved was not available and only a lesser model was available. This is extremely disappointing. For the first rental I had to take the inferior vehicle and drive to another Enterprise location to get the car I needed for our trip. This was extremely inconvenient because we were on a timetable to pick a family member up from the airport. I was offered a discount, however, it was not enough for the inconvenience. I am fine paying the price I reserved but I expect the vehicle and service I am paying for. I got more apologies than I can count from the enterprise team member but customers don’t want apologies they want the product and service they are paying for! When the same issue happened again it is evident the problem is systemic. Promising one level of service and then changing it with no notice so the customer can decide if the change is okay is a description of bate and switch. The San Juan Capistrano location is failing Enterprises service model. I was given a discount on my rental price, but as you can tell from my feedback that is not satisfactory to make up for my dissatisfaction. I expect better from Enterprise.
• KM

  Kasra Menhaji

  Jul 21, 2026
  1.0
  Employees are fantastic but enterprise in optimizing purely for profit is creating a terrible customer experience. There was one person serving 10 customers while I was there. Another major problem is lack of backup cars. If one rental is late or pushed dropoff tomorrow then you will not get your car at pickup even if you paid in advance. One of the 10 customers at least ended up without the car they needed.