SIXT Rent a Car San Jose Int Airport

Reviews

• EV

  Erin Virey

  1 day ago
  1.0
  Horrible, arnaque et non professionnel! Le service ne se trouve pas à l’aéroport il faut prendre une navette puis ils nous on dit de prendre l’assurance complète pour qu’au final ils ne veuillent pas nous rembourser un dépannage… Suite à ça nous nous sommes plein et maintenant ils font les sourds. Nous n’avons pas pu nous faire rembourser malgré l’assurance complète et ne réponde plus à nos mail ou à nos messages. Le professionnalisme n’est pas un mot qu’ils connaissent… Donc super nous avons payé une assurance inutile et un dépannage en plus ! Ne prenez absolument JAMAIS un voiture chez Sixt sauf si vous voulez payer une assurance très chère pour rien et aimer quand les services clients ne répondent pas !
• MB

  Mike Barry

  Oct 4, 2026
  5.0
  Gil is the man at Sixt if you are renting a car. Explained the options including available upgrade options and add ons. No hard sell…. Just information so you make your own mind up. Great sort and great experience.
• MG

  MARCO GARNICA

  Sep 27, 2026
  1.0
  Customer service for roadside assistance was worthless. At first you think your all ok and get someone to check your tires for low pressure. NOT!!! she kept insisting on switching cars. Drive 120miles to make the switch on the same day in returning the rental. I refused then she insisted on calling a tow truck. I just needed ti have the tires check so that the stupid warning ⚠️ light disappear!!!
• ER

  Erik Reed

  Sep 25, 2026
  5.0
  I had a rather mixed experience with customer service during my recent reservation. Raj, who assisted me, was generally polite but seemed to take offense when I inquired about car availability and how other customers typically reserve high-end vehicles up to 24 hours in advance. At one point, he even threatened to cancel my reservation, which was unexpected. Raj made a point of emphasizing that he was “helping me out” and “doing me a favor,” which felt a bit patronizing—almost as if I should feel lucky to have his assistance. While I was initially excited about the opportunity to drive one of their premium models, I ended up with a standard X6 instead of the more appealing X6M. As Raj explained, the X5M and X7M models were reserved for other customers the next day. However, he did manage to find an X5M for me, which was a highlight, despite a few significant issues. The GPS was non-functional, and the integrated touchscreen was difficult to navigate. My journey consisted of an "epic" 430-mile drive from San Jose to San Diego, winding down the picturesque coastline and through the low mountain ranges that separate central California from the ocean and the flat desert lands. Unfortunately, the only truly "epic" aspect of this drive was the below-average performance of the BMW X5M60i engine, along with its advanced electronic features that didn’t live up to expectations. In the end, thanks to Raj's "help," I walked away with this experience for an additional upgrade fee of over $400. When I returned the vehicle to the SIXT location at the San Diego Airport, a gentleman greeted me wearing a SIXT car rental white short-sleeve button-up shirt that appeared to be a size too small. I was extremely impressed by his attention to detail as he inspected the vehicle for damage, specifically noting the passenger-side mirror and a spot between the back tailgate and bumper. He seemed unconcerned about various other spots and the vehicle's mirror clear coat scratches, even after I had mentioned them. He assured me that I would receive a report from “Corporate” after he submitted his findings. I'm glad I had already taken (before and after) photos. I will keep those until I get my "coorperate" feedback. He also questioned the insurance package I had choosen, the survey I would receive, and additional airport-related fees on my invoice that he was unfamiliar with. It is reassuring to know these surveys are reviewed and discussed with the relevant employees based on the feedback provided. I certainly appreciate the above-and-beyond attention I experienced in both San Jose and San Diego. I can’t wait for my next adventure with SIXT car rentals. I will see you all again soon! 5 star for the exceptionnally, poor experience. Complete the SIXTH survey, provide negative feedback, be prepared what you will get next time.
• JH

  Jamilah H

  Sep 15, 2026
  1.0
  DO NOT RENT FROM SIXT RENTAL CAR!!!! I prepaid for a rental vehicle at the SJC airport in California. I went through every step in the app to verify who I am, including uploading my Real ID driver's license and taking a selfie. However, this incompetent person decided she is a facial recognition expert and denied my rental because I lost weight since I took the photo on my ID. I also showed her the credit card that I paid for the rental with and I had my work jacket on which had my full name on it. Yet still she said she couldn't verify my ID. Y'all the absurdity of this. People don't go and get a new license just because they gain or lose weight. It was 10pm PDT and I had been traveling 14 hours already. She even brought another guy over because she said she was logged into someone else's profile. Yet still I was denied the rental. I asked for a supervisor and she called whomever that I never spoke to. She said she canceled my rental. I asked for documentation and she gave me a post it note with my name and confirmation on it. I get our education system is not the best in the world, but this was just ridiculous. She asked for other ID but even my passport (that's good for 10 years) would have me at a different size. I will never do business with them ever again.

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