Normandin Chrysler Jeep Dodge Ram

Reviews

• RQ

  Rod Quiros

  3 days ago
  1.0
  Unfortunately the customer service in the service department is god awful. After purchasing my Jeep Gladiator in 2022 it's been in the shop at least once every year since purchasing for warranty issues. The service advisors are not customer friendly and act as if I'm inconveniencing their day. Currently working with Mya and she acts as if she's doing me a favor by covering the issues through warranty. Most recently it's been in the shop for 6 issues: a factory recall on the power steering pump; a rear defrost unit that has become detached from the windshield; a driver side sun visor that falls out of its mount (know issue that should be a recall); a tow-package where the left blinker & brake light never worked: a rear axle sensor that's defective, again, for the second time in 4 years and corrosion on the tailgate. This latest trip to the shop has been 5 days now and of the 5 days, 3 of the days has seen the jeep in the rear parking lot and not in the bay being serviced. I explained to Mya that there is an open case for the corrosion on the tailgate and asked how this will be scheduled, hoping any down time could be used by the body shop for it's warranty issues. Her response was that I would have to talk to them after the other service issues were resolved. That made no sense to me so I had to go into the body shop and explain the situation and was able to get the answers to the process. After leaving Mya a message she returned my call at the end of the day, claiming that she explained the process to me, which clearly she had not, and acting, again, as if she's doing me a favor getting my truck repaired and covered by the warranty I purchased. Knowing that there would be time that the jeep would not be getting worked on while parts were being ordered, or warranty claim being reviewed, my goal was to get the corrosion issues resolved as those parts were in and ready to be installed. Unfortunately, Mya sense of multitasking aren't acute and now I have to wait another 5 days for this work to be completed. Mya, please understand that you're not doing me any favors by getting the issues covered by the warranty I purchased, and know it's your JOB!
• CF

  Craig F

  Aug 14, 2026
  5.0
  I was stressed out about replacing my driver side mirror assembly on my 2026 Ram truck, but Caden in the parts department calmly put my nerves at ease. He was able to find me the exact parts by looking up my VIN number and even provided me with options. Instead of buying the separate parts, I opted to buy the whole assembly. I’m very happy to get the exact parts I needed, and I’m very grateful to Caden for his expertise, follow up, and professionalism! I’ll be back!
• AB

  Anastacio Barraza

  Aug 12, 2026
  5.0
  I’ve been a regular customer at Normandin Chrysler Dodge Jeep Ram FIAT, purchasing new vehicles and also selling them back. The treatment is always first class, and they are always looking to help me and my family get our dream vehicles. Big shoutout to Si, Justin, and Scott Normandin. I was looking for a specific vehicle, and they helped me find exactly what I wanted, gave me a great deal, and even included some extras. Always a great experience!
• DL

  Digital Leader

  Aug 5, 2026
  1.0
  My company bought already a couple of vehicles in this dealership. Everything was OK. This time. I decided to call them directly when I started to look for another vehicle sales person provided me with the model and details that I liked. I provided the price offer where I like to be and he agreed I confirmed over text message once again before making my way down there once again he confirmed as I got into the dealership prices were different, but he was already ready with providing me with a different vehicle with completely different stats Not the one we spoke about I don’t like to have my time wasted or to be lied in order to bring me into the dealership. I was ready to buy, but not like this.!! Very wrong very poor customer care.
• JF

  John Fiedler

  Jul 23, 2026
  1.0
  I own a large construction company a couple of miles away from this dealership. I use this dealership for service work, and purchase trucks from them. We have a late-model ram 2500 diesel that we brought to this dealership with a nocking lifter. THis is a very common issue with this engine, and is something that Ram knows is failing. If you do not replace the lifters in the truck, the engine will fail as a whole. This defect has been reported in droves across the country. Our truck has now been sitting at the dealership for nearly one month. Essentially, they will not honor the warranty and repair the manufacturer defect. THey do not communicate with us, they just sit on our truck as it collects dust and dirt in their lot. When we check in with them, they say that they are waiting on an approved repair from the manufacturer. Since this issue is happening with literally thousands of trucks across the country, i fail to believe that they don't know how to fix it. What i believe is that they don't want to pay what it costs to fix it. Ram and its dealerships do not honor their warranties and have shown that they do not stick by the vehicles they sell. If you are in need of a truck or any vehicle, i would stay clear of this place. It doesn't matter if its the location or the corporate manufacturer, they will not stand by the product they sold you and will leave you with nothing.

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