AutoZone Auto Parts

Reviews

• KA

  Kelly Abernathy

  4 days ago
  5.0
  Outstanding Customer Service I was recently at the AutoZone waiting in line with five other customers when I witnessed an excellent example of customer service from Bill. A customer was extremely frustrated about a product issue that was not entirely within Bill’s control. Instead of becoming defensive or dismissing the situation, Bill listened to the customer’s frustration, remained professional, and took accountability for what he could control. What stood out most was that Bill made the customer feel heard, valued, and respected, even when the problem itself was difficult to resolve. He recognized that the customer did not necessarily know how to fix the issue, so rather than simply explaining the limitations, he took the appropriate next step and escalated the situation to help move it toward a resolution. As someone who was waiting in line and simply observing, I thought this deserved recognition. Problems will happen in any business, and not every problem can be controlled. What can be controlled is how you respond to the customer. Bill demonstrated patience, ownership, professionalism, and good judgment. That is the kind of customer service that represents a business well. Great job, Bill, and thank you for setting a strong example of how to handle a difficult situation professionally.
• AM

  Anthony Macaraeg

  Aug 11, 2026
  1.0
  Un-helpful lazy staff , want to makes jokes instead of assisting the customer in a professional concrete way newest autozone in town and one of the worst I’ve visted multiple times and received the same treatment
• RB

  Ray Kaleb Barajas

  Aug 6, 2026
  5.0
  Bill provided outstanding customer service and completely turned our experience around. We had already been to another AutoZone and were told our battery wasn’t in stock. The battery was still under warranty, but we were told we’d have to wait because none of the stores had it available. When we spoke with Bill, he immediately recognized that our battery had actually been discontinued—something none of the other employees had mentioned or seemed to know. He quickly found the correct replacement under the warranty and explained everything clearly. On top of that, another employee had told us they couldn’t remove the old battery from our Jeep because it required special tools. Bill confidently took care of it without any issues and had us back on the road in no time. We truly feel lucky that Bill happened to be covering the store that day. His knowledge, professionalism, and willingness to help made all the difference. AutoZone is fortunate to have an employee like Bill. Thank you, Bill, for going above and beyond!
• JD

  Jayson D.

  Aug 3, 2026
  5.0
  Ive only been to this store a handful of times, but they made a great impression each visit. Firstly, I was greeted by different associates, they gladly helped to test and charge my car battery and even checked my warranty when my battery was found to be bad. I could tell that this was a well run store with great supervisors and a professional culture. I will make this my go to auto store.
• _J

  _ j2.0

  Jun 19, 2026
  4.0
  Quick visit to get some things for my son for his car. Fast and good service from the workers there.

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