SIXT Rent a Car San Francisco Fishermans Wharf

Reviews

• IE

  Isabel Elliott

  3 days ago
  5.0
  We hired a car from Sixt in Fishermans Wharf, San Francisco. We were looked after by Tiffani. Wow she was friendly and helpful. Boy am I glad I chose Sixt - it was my first experience with them and it’s the best experience I have had with any car hire company. It was helped by being asked to provide details in advance on their app making everything so efficient and easy .
• MS

  Maria Spence

  3 days ago
  5.0
  Fantastic car rental service from start to finish. Would always choose SIXT.
• FC

  Fabrizio Condemi

  3 days ago
  5.0
  tutto perfetto. consegna, veicolo, riconsegna.
• SM

  Sam Mens

  Aug 26, 2026
  5.0
  Very friendly stuff ! Everything is clear and satisfying :)
• NS

  Niklas Schilhuber

  Jul 21, 2026
  1.0
  I rented a Standard Car for a three-week road trip across the US. Upon arrival at the branch, I immediately noticed that there seemed to be far too many bookings for that day and that the location did not have enough vehicles available. When making my reservation, I entered my age online, and the price increased accordingly. Since I am 22 years old, I assumed that the young driver fee had already been included in the displayed price. Originally, I had booked a pickup at the Mission District location in San Francisco, but Sixt changed the pickup location to Fisherman’s Wharf. After this change, I received a new booking confirmation showing an amount approximately $418 higher than my original reservation. I contacted Sixt customer service to clarify this difference. Both Sixt Germany and Sixt USA confirmed in writing that this was only a change in the booking documentation and that I would not have to pay anything additional when collecting the vehicle. I even received written confirmation from online customer service stating that the branch would be informed and that no extra charges should be applied. However, when I arrived at the branch, I was told that I had to pay exactly these additional $418. I showed the agent all previous communication and confirmations, but despite this, I was pressured into paying the extra amount. This significantly reduced my available credit card limit for the rest of my trip and caused unnecessary stress and frustration. The employee simply advised me to contact customer service again and resolve the issue with them. Unfortunately, when I contacted customer service afterwards, I was told that the matter was now my responsibility because I had signed the rental agreement at the branch, and that they could only review the situation after the rental period had ended. I also regularly use Sixt for business-related rentals, which makes this experience even more disappointing. Based on this incident, I will seriously reconsider using Sixt for future business and private rentals, as I expect a much higher level of reliability and customer service from a premium rental car company. I chose Sixt because I considered it a premium rental car company, but this experience has seriously changed my opinion. The vehicle itself was a Toyota Corolla with only around 28,000 miles, but it already had scratches, dents, and a stone chip in the windshield. The car was visibly damaged all around, which was disappointing for a company positioning itself as a premium provider. I will return the vehicle tomorrow and will contact customer service again immediately afterwards to discuss this entire situation. I sincerely hope Sixt will take responsibility and find a fair solution, as I would like the opportunity to revise this review if the issue is handled professionally. At this point, however, my experience has been extremely frustrating and far below the standard I expected from Sixt.

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