SIXT Rent a Car San Francisco Fairmont Hotel

Reviews

• LO

  Lokendra Oli

  1 day ago
  1.0
  I booked a premium seven-seater, but the system silently downgraded my reservation to a five-seater without notifying me. Luckily, I checked the app next day, noticed the change, and immediately canceled because seven people were traveling. I later learned that the vehicles shown in their system may not actually be available. After accepting your reservation, they can take three to four business days just to determine whether they can provide the vehicle. If they cannot, they either make you cancel or downgrade you—apparently without even notifying you. That is not a confirmed reservation; it is an unverified request being presented as one. What if someone needs a vehicle the next day or doesn’t notice the change until pickup? They could be left stranded with no suitable transportation. This reservation system is misleading and completely unacceptable.
• AA

  Alara Melisa Aydın

  5 days ago
  2.0
  When we went to pick up our vehicle even though we kept it on the Sixt website, we were told that we may have not pick up the vehicle because we reserved it within 24 hours. If such a situation is going to happen, either the online reservation should not be made or we should be informed via e-mail as soon as possible. The gentleman who came after us encountered the same problem.
• VK

  Valentine Kohl

  Aug 20, 2026
  5.0
  Wir haben das Auto aus Deutschland aus über ADAC gemietet und würden immer wieder ein Auto von Sixt wählen. Wir waren rundum zufrieden. Wir konnten das Auto pünktlich abholen. Es war sauber und einem super Zustand. Das Auto war gerade mal 6 Monate alt und hatte etwas weniger als 8.000 Meilen gefahren. Bei der Abholung wurden uns keine unnötigen Versicherungen o.Ä. aufgezwungen. Die Mitarbeiter waren super freundlich und wir haben uns sehr wohl gefühlt. Wir sind mit dem Auto über 3.400 km gefahren und haben das Auto in Las Vegas zurückgegeben. Die Abgabe des Fahrzeugs hat reibungslos geklappt.
• JD

  Jin D

  Aug 15, 2026
  1.0
  Update: the agent also lied to me. He told me he canceled my rental but now I am still receiving emails asking me to return the car that I didn’t pick up at all. It’s the same agent Q mentioned in other reviews. —— The worst experience I’ve had in any car rental. I waited there for more than 1 hour and the car was still not ready and they let me cancel my reservation. I would give 0 star The agent kept asking me to upgrade. I had to pay for an upgrade after 1 hour wait without my car ready. However they found the upgraded car was still not ready and just asked me to either continue to wait or just cancel.
• YD

  yousuf d

  Aug 13, 2026
  1.0
  Very disheartening experience today at this location with Q. After waiting over 15 to 20 minutes in the line for our service, we approached Q, who was very frantic and under clear distress due to the line. Instead of serving us he decided that he would beat around the bush and lie to us in regards to which vehicles are available or not to to quickly get through to the long line behind us Then he blamed our phones for not being able to access the correct website, which he agreed was the correct website. Unfortunately Q came to the conclusion that it would be faster to dismiss us as customers and take on the folks behind us, who also refused to take part in service because they could understand the issue at hand. After lying to us regarding whether a vehicle was available or not and giving us the choice of booking a car for today or tomorrow, Q started to deny us service. We will be taking our business elsewhere as this is unacceptable. I would give Q zero stars but unfortunately that is not a possibility.

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