SIXT Rent a Car San Francisco Fairmont Hotel

Reviews

• CZ

  Chris Zoeller

  2 days ago
  5.0
  Robert and Danielle were fantastic to deal with at Sixt SanFransisco! They made our trip much smoother and no stress at Counter or unexpected hassles. They both addressed details on our daily trips promptly and were knowledgeable on what we needed.
• DD

  Diego

  6 days ago
  5.0
  Just booked a car to go one way with Robert, possibly the best customer experience I ever had when renting a car. Super nice staff, very friendly and helpful. Got a brand new car. Highly recommend.
• LJ

  L J

  6 days ago
  5.0
  Très bonne expérience, la récupération du véhicule a été facile et rapide, Robert m’a même très gentiment accompagnée jusqu’au véhicule pour m’expliquer où le laisser pour la retour. Le véhicule était très bien. La restitution a été tout aussi facile, avec un accueil sympathique de José. Merci
• GJ

  garen j

  Sep 27, 2026
  5.0
  I had a great experience renting a BMW X3, September 19 the woman who helped me, I believe her name Dannielle was very helpful and kind. She talked me into awesome upgrade. Had a great time. It was a great experience from start to finish. All three of the employees I interacted with at Sixt Fairmont were wonderful. Even right up to dropping off the car with Jose in the garage. Was an easy, flawless experience. I got my full deposit back in just a few days. I didn’t have any problems whatsoever. Thanks, guys!
• BA

  Boris Abazher

  Sep 11, 2026
  1.0
  I was served by two team members of Sixt, and both were dishonest and unhelpful. 1. The car rental required a credit card because it was a luxury one. I didn't know that and didn't have a physical card on me, only in a digital wallet. But a Sixt representative said that wouldn't work. There were two options suggested to me: - downgrade to a lower-level car where no credit card is required, but there will not be a refund, only the downgrade; - return to the hotel to get a physical card. So, I returned to the hotel, and it took me 1 hour. When I came back, another representative from Sixt was at the service desk. And eventually, I paid with a debit card! So, there was no need for me to spend all this time and effort! This other representative was trying to upsell us a lot of stuff: - insurance: when I said that my insurance covers rental cars, I was told that if my insurance is for a Jetta, it will not cover a BMW, which I rent. I don't drive a Jetta, and insurance covers a certain amount regardless of the car type. - Pass for paid tolls: The representative said that buying a pass at the desk for $13 is better, as I will pay $28 if I do not do this because we planned to go through the Golden Gate Bridge. It was a lie. The pass costs $10.25, so we paid more at Sixt. - The top of this was an additional attempt to charge an extra $50 for the car (which already costs $100/day) for a "supercharged engine". After we already paid for the car, the representative said that we needed to pay something extra because of the engine... I said that we already paid for the car and received a receipt. He mumbled something and said that it was okay. We felt that he tried to sell us something, then tried to cheat us, and then requested a good review afterward. Both Sixt workers were unhelpful and not pleasant. Sixt was my top choice when looking for a rental car. I regret to say that it is not anymore.

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