SIXT Car Rental - San Francisco International Airport (SFO)

Reviews

• TG

  Teresa Goodson

  Jul 3, 2026
  5.0
  I’ve rented from a lot of car rental companies over the years, and SIXT Phoenix has earned my business for life. I rented a beautiful white BMW, and the entire experience was exceptional from beginning to end. The car was spotless, drove perfectly, and made my trip even more enjoyable. What really stood out was the incredible customer service when I returned the vehicle. The representative was friendly, professional, and genuinely made the drop-off process quick and effortless. It’s rare to find service that leaves such a lasting impression. I can honestly say I won’t be renting anywhere else. If you’re looking for great vehicles and outstanding customer service, SIXT Phoenix is the place to go!
• MC

  Morgan Chavez

  Jun 29, 2026
  5.0
  I was wary of using SIXT based on some of the negative reviews but those people are nuts. It was way easier than any time I have used any other company. Their digital check in made the pickup so much easier and getting to choose your car before pick up is nice. Their price was the best for picking up at one airport and dropping off at another by far. Their cars are new, well maintained and top of the line. They have lots of options to choose from. I will definitely use SIXT again for every vacation from now on.
• SM

  S Marisa

  Jun 23, 2026
  1.0
  I've rented from SIXT at several other locations and the experience has always been smooth. Unfortunately, this location has been disappointing on two separate occasions due to poor customer service, exceptionally rude interactions with management, and inflated pricing. For my recent rental, I reserved a sedan and they didn't have any so I was forced into an suv with higher pricing. I was initially quoted $65 per day for a small suv. After mentioning that I might return it to LAX, the rate increased to $75 per day. So I ended up paying $900 for a 9-day standard SUV rental. When I returned the suv at SIXT LAX, I made a new reservation, and even for the same vehicle class sedan or this suv, it was only $33 per day. LAX location also said there are no additional fees or rate increases if I decide to return to LAX or SFO as long as it was retuned at a location within California. I will not rent from this location again, and I would recommend others carefully review their charges before booking.
• JH

  John H

  Jun 21, 2026
  5.0
  Another excellent experience with Sixt so far. Great low mileage BMW X3. I made a comprehensive video inspection prior to accepting vehicle vehicle had alot of prior damage- front bumper had extensive curbing and various chips in the paint including a heavy ding and paint loss RF fender. Rear and front bumpers have multiple abrasions and small gouges. Also RF bumper trim was not seated properly it was noted in the app prior since april- I fixed it for them, it just need to be popped in. Working as BMW Master Technician 20+ years I value the opportunity to rent a new BMW and really getting the chance to experience it thoroughly. So far despite the prior damage of the vehicles I've rented I've tried to protect my self by taking thorough videos and photos, always a great experience with Sixt and will continue to use them exclusively for travel.
• VL

  Vladislava Lebedeva

  Jun 19, 2026
  1.0
  I am extremely disappointed with how my lost property case was handled at the SIXT San Francisco Airport location. I returned my rental vehicle on June 14 at approximately 9:00 PM. The very next day, June 15, I called SIXT and reported that I had accidentally left two Insta360 cameras inside the vehicle. I was told that the vehicle would be inspected. On June 17, I contacted customer support again and was informed that the vehicle was still being inspected and had not yet been assigned to another customer. Later that same day, before my flight home, I drove to the SIXT office in person hoping to recover my cameras. To my surprise, I was told something completely different: the vehicle had already been rented out to another customer and could no longer be checked. I was also told that if any items had been found, they might be in Lost & Found, but nobody could verify that because the staff on site did not have access to the lost property lockers and the employees who did were unavailable. Then, on June 19, I received an email stating that the vehicle had been searched “that evening” and that no cameras had been found. This is where the situation becomes extremely difficult to understand. If the vehicle was only searched several days after I first reported the missing cameras, why had it already been rented out to other customers? If the vehicle was thoroughly inspected when it was returned, how could two cameras possibly have been missed? We are not talking about a memory card, a single earbud, or some small item. These were two separate Insta360 cameras. I am absolutely certain they were left inside the vehicle when it was returned. The cameras were not password protected and had significant value. As far as I can see, there are only a few possibilities: either the cameras were found by staff but never made it into the Lost & Found system, or the vehicle was released to subsequent customers before a proper inspection was completed and the cameras ended up with another renter. In either case, there are serious questions about SIXT’s procedures and how returned vehicles are inspected. What is most frustrating is the completely inconsistent information I received. First, I was told the vehicle was still under inspection and had not been rented out. Then I was told it had already been assigned to another customer. Later, I was informed that it was only searched several days later. To this day, nobody has been able to provide a clear explanation of when the vehicle was actually inspected or what happened after my report was filed. Unfortunately, it feels like selling additional services and insurance products receives far more attention than helping customers when a real problem occurs. When it comes to upselling, responses are immediate. When it comes to valuable lost property, customers are left waiting days for answers. This was a very disappointing experience. I expected a much more professional lost-and-found process, better communication, and far greater transparency regarding the handling of customer property.