SIXT Car Rental - San Francisco International Airport (SFO)

Reviews

• SD

  S D

  2 days ago
  1.0
  NEVER rent from here. I have rented hundreds of rental cars in the past, many from different Sixt locations and I've never had an issue like this. Upon pickup I did a basic look around the car and didn't see anything major. I have never once see any rental agent write down anything like dirt marks when renting out a vehicle. I followed in their footsteps and accepted the car and drove off. They do not have an automatic vehicle body photo/scanner to drive through on the way out, but they do on the way into the rental return area. I had no issues at all during the rental; I didn't even ever park curbside, and upon return the rental agent stated everything looked great. A couple days later I see they have emailed me an AI generated email claiming I put a small white scratch less than an inch long on one of the rims. The photo they sent is of a dirty rim. They need to show me the before photos for comparison but they have not yet. They also have not shown the rim cleaned thereafter so we can see if it is a rock mark. I believe this is a desperate attempt to get more money out of me for something I did not do by charging over $450 additional. This is not my issue and I have no reason to pay for something I did not do. I actually think this is a scam because I rented with an AmEx card and they know AmEx will pay out. Don't rent from here ever, it's not worth the brain damage they are putting me through.
• EG

  Eric Gilbert

  6 days ago
  5.0
  Good staff. Very customer service friendly. BMW 4 series M was well maintained. Loved the car. No hiccups. The only small issue is they do try to Upsell you before you Sign the contract. Just say no thank you and make sure you’re checking out the updated time and they modify the return time to match. And go over the car with a camera before you leave and point out any damage pre-existing before you leave. I had some minor damage. It was pre-existing that wasn’t recorded. And make sure they get android auto or Apple CarPlay working before you leave.Will rent again here.
• WS

  Wilson Stewart

  Oct 7, 2026
  2.0
  Made a mistake by booking rental 3 hours later in the day then plane landed an hour early. Went to desk to pick up prepaid car. They said it would $280 dollars more to get a lessor car (we reserved an SUV) 4 hours earlier. I would think twice before renting from here. The guy (Cal) at the desk was no help. Horrible start to a vacation. I went back into the airport and had lunch and called The sixt 888 customer service number. They were able to help me to get a car right away and even upgraded me. If you find yourself in this position, don’t bother going to the counter. Just call the one 800 number.
• SS

  Sheila

  Sep 30, 2026
  1.0
  We had a terrible experience with Sixt We rented a car through them at the airport. It stated they were open until midnight. The flight was running a little late but we still made it before midnight. Yet there was nobody there. The employees had already left. Tried to call, nothing. We were forced to rent through Hertz which was a great experience but just more money to shell out. When we finally got in touch with Sixt they basically said oh well and refused to give us any money back. I will never rent from them again and we suggest the same thing to anybody and everybody we can! They also delete their negative posts.
• JM

  Juan Miguel Magdangal

  Sep 28, 2026
  1.0
  First time renting at this brand and the worst experience. (edit: Look at other reviews who also booked through Expedia. Exact same experience) Last Sept 16 around 3PM, guy downgraded us to a lower vehicle class. Kept insisting that we will need to wait for them to find our car for 30mins to which we agreed, but he kept insisting the alternative is just the same “trunk size”. A lot of back and forths on this. A line now formed behind us that he just went ahead and asked us to sign the “car of the same size”. Lo and behold it was a smaller economy car from an SUV. Their policy is you should get a free upgrade if your rented class is unavailable, but he just straight up downgraded us. Disappointing first time experience— gave this a try because of a partnership with Marriott. Now I’m stuck disputing this transaction. What do these guys get for downgrading customers, or is it just company policy?