SIXT Car Rental - San Francisco International Airport (SFO)

Reviews

• JG

  J G

  Aug 24, 2026
  5.0
  This was my 2nd time renting from the SIXT SFO location in the past 24 months, and both experiences have been excellent. This time I upgraded to a BMW X7 M60 which I was going to use to drive from SFO to Monterey for Monterey Car Week. The X7 was literally brand new, clean and fully loaded. The customer service representative was super friendly, and there were no issues with the staff or the car. Everything went smoothly and I was very happy with the experience. The only issue was a misunderstanding when the final invoice was issued and it was regarding the upgrade fee.I brought it up with customer service and within a week SIXT customer service resolved it quickly and professionally. Again, very impressed with the service. Overall, I’ve had two great experiences with this location and staff and would definitely recommend them. I’ll be using them again in the future.
• RR

  Reddy

  Aug 22, 2026
  1.0
  I had a very disappointing experience with SIXT. The rental agent was friendly and polite, but the way my agreement was handled was extremely concerning. When I was specifically asked about liability coverage, I clearly declined it. However, the agreement was still generated with the additional coverage included. I did not realize this until I received the final invoice and was shocked by the unexpected charges. This felt very misleading, especially since I had clearly said no. I immediately tried contacting customer service to resolve the issue. Unfortunately, the customer service experience was even worse. I was kept waiting for more than two hours, and even after all that time, my issue was still not resolved. This has been one of the worst rental and customer-service experiences I’ve had. Based on this experience, I will not choose SIXT again. My advice to other customers: Before signing anything, carefully check every single charge and coverage item in the rental agreement, even if you already declined it verbally. Take screenshots or keep copies of everything you are given so you have a clear record if there is a dispute later. SIXT should be more transparent about optional coverage and should not include charges that a customer has explicitly declined.
• PW

  Payton Warden

  Aug 20, 2026
  1.0
  DO NOT RENT WITH SIXT. They tried to claim we did multiple damages to the car that were already there that we had pictures of when we picked it up, but they are shady and one was just on the inside of the front door that did not show up in our pictures. They charged us $975 for this tiny scratch that was already there. They also only give you 20 days to pay it before sending it to collections. The desk workers are also pushy when trying to get you to upgrade and pay more money for your rental. I can't imagine the amount of times they have made money off this same scratch that they never fix and keep scamming people over. A disgusting company and I would crawl to my destination before I rented here again. TAKE VIDEOS WHEN YOU RENT A CAR. Don't reply that you're going to work on your process and transparency. I requested your most up to date previous return pictures and report from the last time it was rented and I was ignored. That would have proved the scratch was already there. You will change nothing and continue to scam every penny you can.
• AK

  Ana K

  Aug 20, 2026
  1.0
  I rented a car from Sixt rental car location at the San Francisco airport on Friday August 14th at 9:08 am and returned on Sunday August 16th at 7:00am. The vehicle that I rented had minor wear and tear scratches/dents and I did not take close up photos of these areas. I only took one front view photo in the parking space before leaving. There was no available agent to do the review with me. I also did not look UNDER the vehicle, since the general external appearance was satisfactory. When I returned the vehicle, the agent requested that I leave the keys in the car and he did not have time to check the vehicle or check the fuel amount. The garage was full and as I was leaving to enter the airport, the agents started moving the vehicles to make room, so I was not the last person to operate the vehicle. The following day, I received an e-mail from the company notifying me of new damages that were found. The company provided two photos of the underside of the front bumper and also a photo of the vehicle from the front view. They DID NOT provide photos of the underside of the bumper BEFORE the rental period. The front view of the car looks exactly like my front view photo and no damage is visible from this view. You would have to look underneath to see the bumper damage. There was no impact sustained during my rental period. I am frustrated and appalled that these damages are being fraudulently charged to me. Even if I took detailed before photos and videos, I would never think to check underneath the bumper. I have also found numerous other reports of customers complaining of the same exact tactics of being charged for damages they did not cause. This company was in a class action lawsuit for the same exact issues that settled in 2025. It seems they did not correct their fraud. Stay away from this company, or if you choose to rent here, take very detailed photos and videos of inside, outside and underneath the car.
• JZ

  Jackie Zahn

  Aug 18, 2026
  1.0
  We rented a vehicle at the SFO airport with SIXT. After we dropped of the rental vehicle, we received an email telling us that there was a damage found on the rim of the vehicle. We checked the rental before and after the return but we were not aware of any visible damage on the vehicle. Now SIXT is claiming that we caused the damage and want us to pay for the damage. The sad thing is that there was NO agent present at the time of pickup or return of the rental vehicle. It would be very helpful if there was an agent, as we would have had an inspection of the vehicle before and after the rental, and compare the pictures to assess any new damage. This claim seems to be unfair to us and poorly supported by evidence on who caused the damage. SIXT SFO needs to improve their vehicle inspection process before and after the rental period to make sure that each rental vehicle is carefully and fairly assessed for new damage in each rental. We will be more careful to take videos of any rental vehicle in the future (especially when we rent with SIXT), as also pointed out by other reviewers about this rental company.