Enterprise Rent-A-Car

Reviews

• AB

  Anil Bheem

  Jul 3, 2026
  4.0
  This is the second time i rented a car from here at sfo and the service was great even about a year apart. Norman and the others are great and helpful. I chose skip the line and checked in before i got there and just walked directly to the vehicle. I booked an economy but when I got there they told me I could choose any vehicle up to standard I guess. They even helped me pair my phone with the screen for the trip every time. I returned the vehicle at the fishermans wharf location , which needs better signage for the car park but the staff there were great as well. It even worked out cheaper to do so than to drop off back to sfo.
• MH

  mariyah higgins

  Jul 2, 2026
  1.0
  Got scammed from someone I believed worked there out of paying twice for my rental. Showed up at the airport 2 days before my reservation to get answers and no one, not even the managers offered to help or anything for me being scammed out of $500 by someone at their company. They gave me the car a day early but I had to pay again. Then the car they gave me had engine issues and warning messages which I called multiple times about and askd to be switched to a different car which they wouldn't do and when I dropped the car off, they gave me a $50 discount which was not enough for what I endured while supposed to be on vacation. I've been a long-time customer with enterprise but I would not recommend this branch.
• RA

  Rashaan Aslamy

  Jun 28, 2026
  1.0
  Absolutely the worst. I originally got the vehicle from SFO, a check engine light, reduced power light, ADS systems inoperative lights all came on. Called enterprise the night before and they said to go to this location to switch out the vehicle. Once I get there they claim we got the email at 9am but don’t have any cars available. Normally that’s fine but couldn’t someone call to let me know before I drove almost an hour out of my way? I’m still in the same vehicle with no real course of action other than an “escalation manager” will be in contact. If this vehicle ends up on the side of the road I’m just going to leave it here and enterprise can figure it out. First and last time I use enterprise, this is why I stick with Sixth, never any issues and real help when needed. Update: It’s been three days since I’ve returned the car. No one ever reached back out.
• IW

  Isis Wagner

  Jun 22, 2026
  1.0
  rented from Enterprise last week and, as a regular customer, I was initially very pleased with the service. The employee who first assisted me was friendly, accommodating, and provided excellent customer service. Unfortunately, my experience went downhill when I spoke with the manager, Ian (if I have the name correct). I had questions about why returning the vehicle early would not reduce the rental cost, and instead of receiving a clear explanation, I felt that he was dismissive, unapproachable, and rude. As a loyal customer, I expected a more professional and courteous interaction. To make matters worse, the vehicle was not properly cleaned. The windows had fingerprints all over them, and there was sticky residue on the doors and seats. The condition of the car was disappointing and honestly quite disgusting. While I appreciate the excellent service provided by the initial employee, the manager’s attitude and the poor condition of the vehicle left a very negative impression. Because of this experience, I do not plan to rent from this location again.
• KS

  Kim Susic

  Jun 21, 2026
  2.0
  I have gone here before and it was fine, but last week, I had terrible service when picking up my car. I made a reservation through my employer and when I went to pick up the car they needed a card on file for incidentals, standard stuff. I handed over my card and it wasn't working. They tried it on another terminal and it still wasn't working. They said my chip might be damaged, so I tried 4 other cards. None of them were working! I let them know that I work at a bank and it is likely their machine and suggested they try another. The gentleman helping me, Ian, refused to try another machine and insisted it was my cards. He said my chips must be damaged and that they can only do chips. I let him know that it was virtually impossible for the chip to be damaged on five of my cards. Another associate saw the encounter and brought over his machine to try, and wouldn't you know it, it worked just fine with the original card I tried. My suggestions are that (1) they get better machines that actually work for credit cards and (2) they get a better attitude when troubles arise. I literally felt like I was being reprimanded from Ian for my cards not working when it was their machine (like I thought) all along. Talk about gaslighting. I left with a sour taste in my mouth and will think twice again before renting with Enterprise.

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