Enterprise Rent-A-Car

Reviews

• MT

  Morning Train

  2 days ago
  5.0
  I touched down in San Fransisco with the trip of a lifetime before me. My flight was long and I was tired, but I was ready for an adventure. Christopher C. was the darling customer service agent at Enterprise who I had the pleasure of working with that day. He was bright, enthusiastic, and encouraging of my adventure, which would begin with a convertible whip for cruising across the desert and down the coast. Christopher was happy to help show me the ropes for getting the top down properly, set my iPhone up with Carplay, operate the lights, and more. In today's world, genuine assistance, warmth, and premier customer assistance are rare. I applaud Enterprise Management for recognizing Christopher's talent and bringing him on board the airport team. You can believe that I'll be back to this exact location for all my rental needs moving forward. Someone give this fine team member a promotion because top talent is hard to find. Thank you, Christopher!
• BK

  B Kay

  2 days ago
  5.0
  Exemplary. After a long flight you want to collect your car and go without a long wait or being sold insurance you don't need. Dropping of was equally smooth. I have waited for over 2 hours after an 11 hour flight and 2 hour customs in the past at Thrifty who are based out of the same rental car centre at SFO. They tried to sell me insurane I did not need and much later on tried to charge again for toll fees (with an exorbitant admin charge) for tolls I had already paid. Enterprise renewed my trust in car rental companies and the staff were excellent in every way.
• YL

  Yvonne Lam

  2 days ago
  2.0
  Just wanted to share my experience. I found out I forgot to return some library books when I dropped off the car. I talked to a staff (mid aged, white hair, white guy) who seemed quite friendly and helped me to figure out how to mail the books back to the library. Because I was not sure about postage fee for books. Ended up I paid the staff £20 (4 small kids books, max postage is $13) and he promised to mail the books for me. Sadly, when I checked my library account. (I returned the car on 8/17, two weeks ago). The books were not returned. I tried to find a way to contact Enterprise to see if I can talk to the staff to remind him about the books, but there was no email address or contact form. For international customers, phone does not work well. I just hope that maybe this message can reach the staff and remind him to return the books for me. I would be very grateful if he could eventually do it.
• RP

  Rajesh P

  5 days ago
  1.0
  Very disappointing experience. I booked an Intermediate SUV in advance, expecting to receive the vehicle category I paid for. When I arrived, I was told that a Ford Escape was considered an Intermediate SUV based on a sticker they had placed on the vehicle saying “Compact/Intermediate.” I was then offered an upgrade to another SUV category at an additional cost. The situation put us in a difficult position. We were starting our vacation, had our plans and luggage, and didn’t want to spend our time arguing at the rental counter or accept a vehicle that wasn’t what we had intended to book. Ultimately, we felt pressured into agreeing to the upgrade and paying more. What made the situation even more frustrating was that the upgraded vehicle itself had problems with Apple CarPlay. The screen would randomly go blank, including while we were driving through a forested area where navigation was important. Losing navigation in the middle of a trip is not only frustrating but potentially a safety concern. At that point, I had to ask myself: What exactly did I pay extra for if the upgraded vehicle still had basic technology problems? The entire experience left me feeling that I was being pressured into spending more money after arriving at the counter, rather than being given the vehicle category I had originally booked. The way this was handled felt extremely misleading and, honestly, felt like a scam. I expect much better transparency from a company like Enterprise. If a Ford Escape is considered both “Compact/Intermediate,” then the vehicle categories and pricing should be made crystal clear when customers make their reservations, not explained differently when they arrive at the counter.
• GB

  Gregory Bernt

  Aug 22, 2026
  5.0
  SHOUT OUT CHRIS!!! I had some travel chaos and ended up having to return an LA rental to Enterprise at SFO rather than Fresno as I originally planned. The woman was not sympathetic or helpful when I called and said she could do it but had to charge me $250 extra. I rent exclusively from Enterprise. When I dropped it off a young fella named Chris asked me how my rental was. I politely told him the car was great but the experience with customer service felt unfair (I had already resigned to changing rental companies moving forward). I didn’t ask Chris to get rid of the charge but he listened and talked to me like a human. At the end of our convo, he said he’d get the charge removed. In doing so, he not only saved Enterprise a long time customer but helped my tough travel day significantly and restored my faith in both humanity and customer service.

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