Enterprise Rent-A-Car

Reviews

• RH

  Randy Houck

  Oct 8, 2026
  2.0
  UPDATE 9 Oct 2026: Don't be fooled by the BS response from the owner. There is no way to contact "Kim" through the website or app. That response is just a way to make you think they handled my issue. I normally have a great experience with Enterprise and this time I experienced something I've never had happen in the past. The SUV I rented was 3200 miles past service and half way through our drive from San Francisco and Monetary California the check engine light came on. I called the nearest enterprise to my hotel and was informed there was no cars to exchange. The customer service person asked me to take the car to a local car mechanic and have the check engine light looked at for a potential problem. I took the car to the mechanic and he checked the SUV for a problem and reset the light because there was nothing wrong. The following day the same problem came back and we had to keep the car for three more day until our return back home. It was disappointing to think that we had to keep a car with problem and then not offered some other option. I won't be renting from Enterprise now for along while.
• CG

  Cecilia Garay

  Oct 8, 2026
  5.0
  I continue to choose Enterprise for multiple reasons but the main one is customer service, Alex and her staff at the counter have been extremely professional and beyond friendly. Also at the returns line, Gio and Jose have been so helpful in a few events where I had questions or needed to return a rental early due a small malfunction they went above and beyond to assist me. I also see how they treat other customers with so much professionalism. Enterprise is my go to, Thank Yoi for always delivering great customer service.
• KH

  Kathryn Hill

  Oct 7, 2026
  1.0
  I have just finished talking to the 3rd person at Enterprise, trying to straighten out an overcharge mistake. It is very simple, but they seem to not be able to follow the trail. The third person suggested that I speak with the manager, for which I was grateful until she came back to explain that no manager was available. This has been going on now for hours. My time is worth more than the $31.18 that the overcharged, and maybe they are passing me from one person to the other hoping that I will decide it’s a waste of my time. But, at this point I’m so frustrated and angry at how I’ve been treated, that I think I’ll see it out to the finish. Ugh!
• AS

  Angela R Shoemake

  Oct 4, 2026
  5.0
  We flew into San Francisco on Delta (highly recommended), rode the trolley down to Fisherman’s Wharf, saw all the Sea Lions, had the infamous chowder in a bread bowl, ferried over for the walking audio tour of Alcatraz, drove over to Yosemite where hiked to the top of Half Dome, walked the Mariposa Giant Sequoia trails, and flew out of Fresno - closest airport to Yosemite. Enterprise made it all possible and worry free! Pick up and drop off on site, courteous, and fast! Amazing service!
• WF

  Wendy Feran

  Sep 25, 2026
  1.0
  We rented a car in San Francisco. One day into the rental, the passenger-side window of the rental vehicle broke and would not close. We contacted Enterprise Customer Service for assistance. I was told that no one would come to the small town we were in to address the problem – we needed to exchange the vehicle at the Enterprise location in Redding the following day. It was about 30 minutes away. I inquired – twice - and was assured that the Redding location would be able to accommodate an exchange and they had forwarded the information to the office. As I had my doubts about availability, I attempted to call the Redding location in advance to confirm that a replacement vehicle would be available. Unfortunately, I could not get through their ridiculous telephone tree to speak with a live representative. So, we made the 30 minute trip in 50-degree weather with the window down. Chilly to say the least. When we arrived in Redding, the manager knew nothing about our case and was not notified. He did make an effort to find a replacement vehicle,but ultimately could not provide one. Instead, the best solution he could offer was to arrange for the vehicle to be repaired at a business directly across the street. After waiting for 1.5 hours to have their car repaired, probably about 3 hours for the entire adventure, we missed our scheduled tour (we were supposed to be on vacation). The dealership was only able to close the window, not fix the problem. I was unable to open it for the remainder of the 8 day trip. Throughout the experience, I tried to find a way to communicate with Enterprise through email to document these issues – no such form of communication, aside from the customer service number, exists for Enterprise. So called the 800 number again while waiting for repair. They refused to provide a name or number for the SFO branch manager, which they insisted was the one that could provide resolution. Rather, they will have the branch manager of SFO office call me. He did call within an hour. He refunded $100 and the cost of the tour. When returning the car, we got stuck in traffic and were about an hour late – they charged us another $15. At this point I just wanted to be done with them. Cars break down, I understand that. However, the low reimbursement for our trouble and the frustration and hassle caused by them to resolve it, was disappointing to say the least. Enterprise was my go to for rentals because of their customer service. Apparently, that only applies if you do not encounter any issues. No longer my first, second or third choice when renting a vehicle.

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