Alamo Rent A Car

Reviews

• BD

  Becky Daymon

  4 days ago
  5.0
  We picked our rental up at 6:30 in the morning, we were greeted by a delightful person, Robbie! She made the check in quick and easy, she gave us local suggestions and told us what to be cautious of! She was a pleasant and caring person to help get us started on our trip. We give her a top 10!!! Then came the time to actually get the car, again we were greeted by a delightful smiling person, his name is Tim!! As any of us who have rented a car we know it can be overwhelming to jump into an unfamiliar vehicle in an unfamiliar city and just take off! Tim took his time to set up our phone into the navigation system and explain the car’s features. In all our years of renting cars we have never experienced someone who truly enjoys his job and wants to be sure that his company’s customers have all they need for a great rental experience! Shout out to Tim, he’s the best!! He gets more than a 10 star rating. Alamo is fortunate to have such a wonderful, dedicated employee at SFO!!
• NR

  Nattamon R

  5 days ago
  5.0
  Excellent service from Candy at Alamo SFO! We had a wonderful experience renting a car at Alamo SFO, thanks to Candy! She was incredibly friendly, helpful, and professional. She gave us great recommendations, took excellent care of us, and arranged a brand-new car for our trip. She even went the extra mile to help us connect Apple CarPlay before we left. The car was in excellent condition, and we had absolutely no issues throughout our entire road trip. I also highly recommend registering for Skip the Counter in advance. It makes the pickup process incredibly quick and convenient! Overall, a fantastic rental experience from start to finish. Special thanks to Candy for her kindness and outstanding service. We truly appreciated everything she did for us!
• AB

  Alessandro Bini

  5 days ago
  5.0
  Ottima esperienza con alamo. Prenotato tramite trip.com suv di piccole dimensioni per il nostro viaggio on the road. Senza franchigia e con copertura completa. All'arrivo la procedura è stata abbastanza spedita, carta di credito senza bloccare alcuna cifra e patente. Ci è stata consigliata un'assicurazione aggiuntiva ma senza insistenza, ne avevamo stipulata una con trip.com quindi abbiamo rifiutato. Ci è stato anche proposto il pieno di carburante a fine noleggio fatto da loro a un prezzo maggiorato, rifiutato anche quello senza insistenza. Personale abbastanza gentile anche se non molto amichevole. Una volta finita la parte burocratica, arrivati al garage ti fanno scegliere l'auto che uno vuole nella categoria scelta. Noi potevamo svegliare tra una Hyundai Kona o una Mitsubishi Outlander, abbiamo scelto quest'ultima visto che aveva il 4x4. Tutte le auto erano nuove, la nostra aveva solo qualche mese e 20.000 miglia. Durante il viaggio nessun problema, riconsegna velocissima, nessun addebito inaspettato al rientro. Consiglio Alamo.
• DP

  Daniel Pitts

  Oct 6, 2026
  5.0
  This was my first time renting a car from Alamo, and it was a great experience. Their prices were so much better than other rental companies. We had a last minute change to our travel plans and had to cancel our planned trip. The agent that handled my request was very knowledgeable and was able to help me cancel my reservation. And when I immediately booked a new reservation on the completely opposite coast of the US, we were able to make a last minute reservation to start the following day and received excellent rates that were about $500 less for a weekly rental. When we arrived at our destination airport, we were able to skip the counter; and the agent in the garage allowed us to choose the vehicle that we wanted. We were quickly on our way in a high quality vehicle. And returning the vehicle was so easy. We were highly impressed with our entire experience and will definitely book another car with Alamo again. Thank you for a wonderful experience! Your entire team was such a pleasure to work with!
• BP

  Boeing747 Pilot

  Sep 25, 2026
  1.0
  I rented from Alamo at SFO and returned the vehicle at LAX. This experience has destroyed my trust in the company. On September 18, a flat tyre left me stranded at Levi’s Stadium in Santa Clara. The vehicle had NO spare tyre, NO jack and NO tyre repair kit. With none of that equipment available, I was dependent on their roadside assistance. My first call was at 10:24 a.m. My timestamped photograph shows the tow truck there at 1:48 p.m.—3 hours and 24 minutes later. My call log records FIVE calls to the assistance number, totalling 41 minutes. Tow requests were repeatedly cancelled and rebooked, extending the wait. Initially, Alamo told me I was not allowed to leave the vehicle. After three hours in direct sun without water, a representative told me they couldn’t force me to stay, but that I would be liable for anything that happened to the car if I left before it was collected. That representative then hung up on me. The delays caused me to miss several important meetings scheduled in Novato that afternoon. Then came the fuel charges. I refuelled before returning the vehicle at LAX. Alamo’s OWN final invoice records “Starting: Full” and “Ending: Full.” Yet the same invoice charges $23.85 for refuelling at $9.17 per gallon, plus $1.04 in fuel tax. Why was I charged to refuel a car that your own paperwork confirms was returned full? I have call logs, towing cancellation records, a timestamped photograph and the final invoice supporting my complaint. A flat tyre can happen. Providing no spare or repair equipment, repeatedly mishandling assistance, keeping a customer waiting for more than three hours under warnings of liability, and hanging up on them is unacceptable. Adding a refuelling charge despite recording a full tank makes the experience even worse. Based on this experience, I would not rent from Alamo again. Update — September 29: I called customer service again after receiving no management response to my September 25 complaint. Despite Alamo’s public reply asking me to contact them, which I have now done twice, the roadside-assistance complaint remains unresolved. Today I finally received a case number, but was told there is no timeframe for a regional manager to contact me. The fuel refund was promised separately; it does not address the roadside delays or how I was treated.

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