I had a great experience with Safelite AutoGlass! The entire process was smooth, convenient, and professional. The customer service was excellent, and everything was handled efficiently. I’m very happy with the service and would definitely recommend Safelite to others!
Made an appointment for 9:00a. Planned to wait at site for installation to be completed. At 9:30a I noticed the vehicle wasn't moved from the parking lot to begin installation. Asked counter person why. She couldn't answer and said it might be better if I left and came back. It cost me $100 in Uber fares that I had not planned for.
I ain’t ever heard of a business that offers a service and doesn’t do their job. A small crack became an even bigger crack on my mom’s windshield, and now they won’t give us a refund even after we had a technician came by to examine the windshield and said they’d give us a refund. Does that make any sense to you? Now my mom can’t drive to work and she has an undriveable car. Now they telling me that I have to get an entire new windshield ; so a small problem became an even bigger problem. What in the pyramid scheme is going on? If that don’t sound like a lawsuit that’s going to cost y’all for more than a simple refund, then I don’t know what is. Judging from the horrible reviews, this place needs to be closed down.
The booking process was pleasantly convenient, and same-day service was offered at my home. The technician was on time, clear with expectations, and efficient. The window chip (caused by a flying rock on the freeway) was a few inches in size, and he was able to make it smaller and stable. It is still visible, but he prepared me for this. I’m grateful the repair will last for 3-5 years until I either replace the windshield or get a new vehicle.
GA
gustavo alves
Sep 24, 2026
I had my windshield replaced here, and when I picked up my car, I noticed scratches on both sides near the windshield that were not there before the service. I even took a video before getting into the car that shows the damage.
I contacted the shop by email to give them an opportunity to address the issue before contacting my insurance company or taking any further action, but unfortunately, I have not received any response.
I was hoping they would at least communicate with me and try to resolve the situation.