National Car Rental

Reviews

• DJ

  David Jung

  1 day ago
  5.0
  Very friendly staff. From pick up to drop off. Interacted with three people and they were super nice. They were out of the premium cars in the executive aisle the day I picked up. That was probably the only drawback but still got a car at least.
• MM

  Marli Murphy

  May 10, 2026
  5.0
  Alfonso was great helping us return the car in San Diego. Very helpful and courteous. Love National rental. And Valrie the lady who helped us at San Francisco airport counter with the check in was also awesome. I always rent from National rental car and was never disappointed.
• MB

  Mary Burke

  May 8, 2026
  5.0
  National Rent-A-Car in San Diego was open after midnight, which made it very convenient for our late night arrival. They had plenty of cars to choose from that were clean and super nice. The car return was easy and the attendants were so helpful even when we realized that we had forgotten to fill our tank.
• JF

  Jason Frey

  May 4, 2026
  1.0
  I have been a long-time National customer. I do enjoy the simplicity of the Emerald Aisle. Though there isn’t always a vehicle that meets my needs, often they have been accommodating. So why the one star? Well, I provided feedback to National and the response I got back was “Thanks” and a request for me to submit a review in Google. So here we go. We were flying to San Diego and expected to arrive there by 8pm. We remained on the tarmac for 2 hours before they deplaned us due to maintenance. The airlines eventually arranged for a new flight, but we wouldn’t get to San Diego until 2:00am. When we arrived, the National counter was closed. I hadn’t expected that to be an issue as we had Emerald Aisle. As it turned out all the exit gates were not manned and were blocked with vehicles. There was an individual working the main booth inside the lot. When I approached him, he was immediately rude. I tried to explain my situation and that it was out of my control, but he continued to treat me as if I created this situation. He continued to say, “technically we are closed” as he worked to pull up my reservation. He said I should be glad because otherwise I would have to wait until 5am when they opened. I said I appreciated his help. I asked if it was possible to upgrade at my cost to a different vehicle. This again received the response, “technically we are not open.” He said I could come back after 5am to get a new car. I told him that wasn’t possible. His response, “Well, at least you have a car.” I appreciate they were closed and that I was still able to get a car. But there was no need to blame the customer and exhibit such rude behavior when travel issues were outside of anyone’s control. It was already a long frustrating experience, and this person had the ability to end it on a good note, but instead chose a different path. It has been a long time since someone was that rude to me. I may have handled it different and just grabbed an Uber, but I was absolutely exhausted from our long travel ordeal. I was content to just provide this feedback to National. So the one star isn’t just based on the rude employee, but also on the response by National. There are other rental companies not in the Enterprise family. Edit: I had already submitted feedback directly to National. All I received was an email saying they love feedback and requested that I submit the Google Review. So the response by National below is a bit confusing.
• DP

  Darren Poquette

  Apr 30, 2026
  3.0
  The car renting process and car was excellent. My issue was that my luggage was left in the first car I was shown (low on cars offered me an Executive level) but had to change due to USB connections did not work for me. I called National upon realizing I did not have my luggage and that it was in the VW Atlas I tried first. I was without all of my clothes and essentials for my vacation. I call 2 more times hoping I would get somone to actually be able to help me. Luckily I had an air tag in my luggage so I found the car myself but needed National to contact the other renter and give them my phone # so we could arrange to get my luggage. The next morning I had to sit by the car in a pay for parking lot and wait for the renter to finally leave, and got my luggage. I think this situation was worthy of someone calling the other renter quickly(I gave National the make, model and plate number/state) If National had a local phone # at the airport I would expect they would know who rented it and make the call ASAP and at least left a message. None of that happened.