Kearny Mesa Subaru

Reviews

• DT

  Derek Tamayo

  3 days ago
  5.0
  Cameron was great showed my all the bells and whistles on my solterra. He was very knowledgeable and able to guide me through the entire operating system, cruise control settings, and Car charging. I feel so much more informed about my car and it changed the very next drive, I was able to appreciate all the features. I’m excited to try the low speed assisted driving which Cameron went over in great detail! Thank you.
• AL

  Andy Lange

  4 days ago
  2.0
  In Sunroad's ongoing effort to provide the least amount of customer service possible, they've installed an AI phone system that either doesn't let the service advisor know that I called twice, or he didn't think that it was worth his time to call me. Either way, because I wasn't able to talk with a live person, I showed up to the service department around 4:00 pm to find out they needed to keep my car overnight. WHY WASN'T MY SERVICE ADVISOR PROACTIVE AND CALLED ME?!?!? Maybe their AI phone doesn't allow outgoing calls? The service they provided was fine, eventually, but the lack of communication on KM Subaru's part was awful. Love, may be what makes a Subaru, a Subaru. But good communication is what makes a corporation a good corporation.
• KC

  Kate Christman

  May 8, 2026
  5.0
  I’ve had my Subaru for 7 years and always get it serviced at Kearny Mesa Subaru. John has been my technician for years and I can’t say enough good things about him. He’s extremely personable, polite and informative. He takes time to explain the service, how my car works, what the findings were and what is recommended next. He’s never pushy or too technical, but seems extremely knowledgeable and fair. It’s very inconvenient to get your car serviced (just being without a car for a day), but he really makes the experience very easy and enjoyable.
• TT

  Tj Trombley

  May 8, 2026
  1.0
  ( 2weeks after I had my car serviced here ) I Hit a pothole and brought my car in, the front passenger rim was bent and needed to be replaced. Then they said my rear tires were worn to the point the wires were showing at only 20-25k miles. I ended up going to caliber collision and they said my tires were still in perfect condition. And 2weeks prior when my car was serviced here they said my tires were perfect. So definitely something sketchy, I’ve tried contacting the manager and left voicemails (still no response). Some reason my review was gone so I’m reposting this. This happened November 2025, I’ve still been getting serviced here and the tires that were so bad that needed to be replaced are back to being great condition, so very odd.
• BC

  Bfrank Colson

  Apr 20, 2026
  1.0
  The Initial Issue & Appointment: I recently scheduled a service appointment at Kearny Mesa Subaru for a 2024 Subaru Crosstrek. The car was new to me, but the audio system was experiencing reliable connection issues with my phone. I was quoted $200 for a simple software update, which included a mandatory diagnostic fee. The Service Experience: After waiting for six hours, a technician confirmed that an update was necessary but claimed they couldn't perform it because the USB port failed to connect. This raised a major red flag: how could a six-hour "diagnostic" miss a hardware failure in the very system being tested? To make matters worse, the service advisor then demanded another $200 just to diagnose the USB port itself. Managerial Failure: When I challenged this double-charging and asked to speak with the service manager, the technician went to the back and returned with a shocking response. Instead of addressing the poor diagnostic work, they told me they would no longer service my vehicle (despite it being only two years old) and explicitly asked me not to return to Kearny Mesa Subaru. The DIY Solution: Since I was essentially told to take my business elsewhere, I did my own diagnostic and found the issue immediately. I replaced the USB hub for $100, and it now works perfectly. However, because software updates are dealer-restricted, I am still without the update I originally sought. Final Verdict: If this service department cannot identify a basic USB hub issue within six hours, they cannot be trusted with the mechanical integrity of your vehicle. The management at this location prefers dismissing customers over providing competent service. Note: If you are looking for reliable service, I strongly suggest you look elsewhere. This department seems to have systemic issues starting at the top.