Kearny Mesa Hyundai

Reviews

• BR

  Brant Robinson

  Jul 3, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had an excellent experience buying my vehicle from Kearny Mesa Hyundai. After visiting several other dealerships, this was by far the smoothest and most honest car-buying experience I had. The price was exactly as advertised, there were no surprises, and everything was handled with professionalism and transparency. My salesperson, Hassan, was fantastic—friendly, knowledgeable, and easy to work with. The trade-in process was especially impressive. They made me a fair initial offer, and when I said I was hoping for a little more, they listened and came back with an offer that was actually higher than what I had asked for. That level of fairness and customer service really stood out. Everyone at the dealership was polite, welcoming, and genuinely helpful throughout the process. I highly recommend Kearny Mesa Hyundai and especially Hassan if you’re looking for an honest, straightforward, and enjoyable car-buying experience.
• BH

  Bruce Heemer

  Jun 28, 2026
  1.0
  I bought a used car "as is" n it died in the middle of an intersection during heavy traffic after only 3-weeks of owning it. I have a mobile disability n could not push the vehicle myself. After other drivers helped me I called Hyundai of Kearny Mesa n told them I would have the car towed there but they were closed at 8pm on a Friday. So I had to psy for a ride share back home n then again the next Morning to bring them my key. There Service department determined the repairs weee more than the vehicle was worth it took them as long as I had the vehicle towed determine and make an exception after meeting with corporate to give me a refund. I had to pay for another ride share there for them to give me the discount n of course to remove my laundry which I was in the process of going to do when it died. The refund was issued at 1pm on Friday n I still don't have it. I paid cash on my debit card n it should have been processed immediately but, I'm still without a vehicle. It going on 4-weeks now. No car and the 4th of Huly is coming up and I've missed going to Church which I do 3-days a week n it's too far to walk with my walker. It doesn't matter why I use the vehicle but, to them they didn't like the way the car back cosmetically because there was a small dent on the hood from a tree branch that fell on it which, I made a claim with the City about. That's moot now. But, the way they talked to me, it felt like discrimination. I felt very unappreciated as a customer n no one had any sympathy or apologies. I was the one feeling uncomfortable about them having to do the right thing. I found myself thanking them but no one thanked me or was concerned about my life being disrupted by the lose of my car. I bought the car to use it n I was deprived of that because they didn't like the way it came back cosmetically. Though I was told that damage had nothing to do with the fact that the repairs woukd cost more than the car is worth after 3-weeks of owning it. I still feel very defensive about this internally but, as a Christian I have to forgive but, I can not recommend this dealership at all. I want to give an update 4 days since I was issued a refund (as u can recall, I paid cash for the vehicle). But, not posted to my debit card, not even pending. If they are holding on to my cash (which I suspect) they are cheating me out of interest accrued. This is not legal. And getting someone to call me back has been, daunting, irritating n very, very frustrating. I've called now four times. Twice put on hold n no one would pick up in finance and now two hours later I have to receive a solution after calling for the fourth time. This is insane!
• AG

  Anthony Graham

  Jun 24, 2026
  1.0
  If I could give zero stars I would. If I could give -100 stars I absolutely would. I took my car to KMH because it was overheating. No check engine light but the needle was going way past the half way mark and even touched red a few times. My car ended up there for 2 weeks and I had to rent a car costing me an additional $1100 on top of the $2300 I had to pay due to it being non warranty. No loaner available either. The Service advisor told me that it was an 8 day turn around time, but then in the end it ended up being 2 weeks! They didn't even do the diagnostic on it until day 10-11! On Monday 6/15 the mechanic working on my car was off that day. I actually went to the dealership that day to check and asked the service advisor if there was another mechanic that could work on the vehicle to which he said no. Thus, the car rental bills continued to increase. Through this ordeal, communication was spotty with me having to reach out first to service for updates. Through it all I just felt like another number, another car in and out of the lot, soon to be forgotten after the brief transation, and not like an actual person, with no empathy or apologies received at all. Not valued. One of the guiding pillars of the Hyundai Company is the Customer which states: "Promoting a customer-driven culture by delivering top-tier quality and impeccable service." For this scenario, that was absolutely not the case, and far from impeccable, but was substandard. I felt like I got treated like crap. I kind of did in a way due to the fact that when the car was returned to me, it was dirty with several bird poop spots and some of it dripping down the side of the right side passenger door, and to top it off, a big spot on the windshield. Substandard. I have always received my car back from KMH with the outside cleaned. I always come back for oil changes, tire rotations, etc. But this time, I was shown a great example of what bad customer service looks like. I currently have an open case seeking reimbursement for my rental due to the dealership taking 2 weeks. From now on, I will be taking my vehicle to the Poway dealership for future service.
• RG

  Remy Gonzalez

  Jun 19, 2026
  1.0
  Incredibly rude, hostile, and a complete waste of time. Avoid Jared. I am writing this to warn other prepared buyers about the toxic customer service and toxic sales tactics at Kearny Mesa Hyundai—specifically from an Internet Manager named Jared. I was completely upfront with Jared via text. I told him I wanted to cut through the usual dealership games and see if they could match or beat a firm out-the-door quote of $29,644.85 I had from a competing dealership. Instead of being professional, Jared immediately took an aggressive, combative tone, texting me: "Why play games to have us all fight for your business? You can just drive there and buy the car." When I politely told him I'd pass, he completely changed his tune to lock in my business, promising: "If I can match or beat that, will you buy the car from me... If I ask my manager, I need a serious commitment, so I don't look bad if I am going to fight to get you a crazy deal." He even promised to send a real quote with my zip code and "nothing hidden" by 7:45 PM that evening. I sent my zip code and waited. Not only did he miss his own deadline, but an hour and a half later, he texted back saying they were closed, his manager was gone, and then demanded I send him more specifics before he'd do anything the next morning. When I rightfully pointed out that this delay was no different than the typical dealership time-wasting I was trying to avoid, Jared dropped all professionalism and insulted me, texting: "If you don't give me specifics and want to play games, you are wasting mine." For an "Internet Manager" to insult a buyer, accuse them of playing games for simply providing a competitor's price, and completely break his word on delivering a quote is appalling. If you value your time and expect to be treated with basic decency, stay far away from Kearny Mesa Hyundai and do not work with Jared.
• HP

  Hope Pinc

  Jun 19, 2026
  5.0
  After researching and test driving several different crossover SUVs from multiple manufacturers, I ultimately chose Hyundai Kearny Mesa and I couldn’t be happier with the experience. The biggest reason was my salesperson, Surfer Steve. From the moment I walked in, he was a total standup guy. There was absolutely no pressure, no sales games, and no feeling that I was being pushed into a decision. Instead, he took the time to answer all of my questions, explain the differences between models and trims, and help me find the vehicle that was the best fit for my needs. What really stood out was how transparent and straightforward the entire process was. Pricing was fair and negotiable, and I never felt like anyone was trying to hide fees or play the typical dealership back and forth. Steve and the team were honest about options, costs, and financing, which made the whole experience feel refreshingly stress free. Beyond Steve, everyone I interacted with at Hyundai Kearny Mesa was friendly, knowledgeable, and genuinely helpful. From sales to finance, the staff treated me with respect and made sure I felt comfortable every step of the way. It’s clear that customer service is a priority for this dealership. Buying a car can often feel overwhelming, especially when you’re comparing multiple manufacturers and models, but Hyundai Kearny Mesa made the process easy and enjoyable. If you’re shopping for a new vehicle, I highly recommend asking for Surfer Steve. He earned my trust, worked hard to get me a great deal, and made what is usually a stressful experience actually fun. Thanks again to Steve and the entire team for such an exceptional experience!

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