Kearny Mesa Hyundai

Reviews

• NS

  Nancy Szasz

  Aug 24, 2026
  1.0
  Need additional CAR Mechanics to support customer cars. Dropped off my car for appointment Monday Aug 17, 1030 for passenger side door sensor not working. They did say it will take 5-7 days to get fix. Received notification that my car door was unlocked on Tuesday morning , I assume tech looking into it , follow up with service the status on Wednesday afternoon. He said still waiting for a tech to be assigned to perform diagnostic. Follow up Thursday when will a tech specialist to look into my car. He said probably Monday or Tuesday. There is about 15 more car ahead of mine to be diagnose as of Thursday. What is the point dropping off car within appt time and it just sit there unlocked and will not be seen by mechanic until the following week? And if parts not available it takes days to order it. Pickup my car Thursday afternoon and will reschedule when there is available tech. Bottom line: I made an appointment in good faith and if the mechanics are over booked I should have been told to reschedule or given an alternative location to take my car to. I used time and gas to go and take my car to just have it sit and not be available to me for my convenience! As a customer having my car provided for the scheduled appointment and yet not even given the initial check is very poor service and reflects a lack of desire to meet customer satisfaction and expected service!
• SB

  Summer Sandberg Bonaker

  Aug 23, 2026
  3.0
  The dealership itself is great. The people there are friendly and we found what we needed. However there's much more to the story. We had been there about a week earlier looking for something in particular and Mo helped us. He was incredibly friendly, answered all of our questions and was very patient. A week later we saw a new vehicle pop up in the inventory and it was exactly what fell into our criteria. We called to make sure it was still available and Kavi answered the phone. He said it had one owner and a clean title no accidents. So we came in to check it out. We ended up buying the car, but I will say, we should have worked with Mo. What Kavi didn't tell us was that the car had indeed had one owner, it was the dealership and it was a loaner vehicle, so who knows how many people had driven the car. He knew and he didn't tell us ... I had to find out by reading the fine print at the very end of our paperwork session with finance. Second, because we were paying in cash, he said if we write a personal check, they would do a soft credit pull. Well that was incorrect again because a hard credit inquiry went through the very next day on the credit report. So once again, the truth was omitted or he just doesn't know the difference between a hard or soft credit pull after working there for 2 years. The sales manager and the finance guy were both incredibly friendly and patient. As was the first sales guy that helped us, Mo. Kavi needs to work on not only his people skills, (he acted annoyed to be selling us a vehicle ) but his ability to tell the truth or actually do some training on the details of the sales process. Not the best representation for the reputation of the dealership
• BB

  Bianca

  Aug 23, 2026
  1.0
  My car was stalling and I took it to Hyndai in Convoy to have a diagnostic and to have the oil changed. I paid $198 for a diagnostic. After 10 days having my car in the dealership, I was told that the oil change fixed the problem. Within approximately 3 miles of leaving the dealership, the car stalled again. After my car had been there for 10 days and I had paid for a diagnostic, I could not believe I was driving away with the exact same serious problem. I brought the car back and asked for the stalling problem to be properly identified. They told me if I changed the catalytic converter ($3,099) it would fix the problem. Why then they said the problem was low oil? I said that couldn’t possibly be the reason the car was stalling and wanted it re-tested. I was told an additional $950 for more diagnostic testing would be required. I then took the car to Woolf's, an independent repair shop one mile from the dealership. They diagnosed and repaired the actual stalling problem on the same day for $256.20. They found an intermittent loss of signal from the crankshaft position sensor and replaced the sensor. It has now been two weeks since that repair, and the car has not stalled once. They also told me that the catalytic-converter issue was separate and was not what was causing the car to stall. That makes it very difficult for me to understand what I paid Hyundai $198 to diagnose. I emailed General Manager Benu Grewal, Parts and Service Director Brian Buckley, and Customer Relations Manager George Abdelsayed about my experience and requested a refund of the $198 diagnostic fee. None responded to me. My position is simple: I paid to have the stalling diagnosed, yet the car stalled again within approximately 3 miles of leaving the dealership, and I was then asked to pay another $950 for additional testing. For me, the customer service here has been zero. Keeping my car for 10 days, charging me for a diagnostic that did not identify the cause of the stalling, having the car stall again immediately after leaving, and then not responding to my emails afterward is unacceptable. Based on my experience, go somewhere else. Better mechanics within a mile of this dealership.
• LA

  LIfe with Autism

  Aug 21, 2026
  1.0
  Writing I dropped off my Hyundai at Kearny Mesa Hyundai for a recall paint job. When I dropped it off, my car had under 80,000 miles, was in perfect condition, and was running flawlessly. While they had my car, I received multiple notifications about preventative services they wanted to charge me for. Then, after the paint job was finally completed, I was told that my car wouldn’t even start and was not drivable. I ended up having to have it towed, and the dealership did nothing to help with the situation. This experience was unbelievable and extremely frustrating. I would not recommend this dealership to anyone. If you need Hyundai service, I strongly suggest trying another dealership. Do not trust them with your vehicle—they always seem to be looking for ways to charge you more money. I will never purchase another Hyundai and will not recommend to family or friends.
• DM

  David Miller

  Aug 18, 2026
  5.0
  I'm updating my review. The dealership went out of their way after expressing my concerns to set up an appointment for a drive with their master mechanic. He was extremely knowledgeable and just a great guy. He spent more time than I'd expected driving the car with me and discussing how the car worked and what I can expect from each setting. At the end of the appointment, he had addressed all of my concerns and I walked away happy. I apologize for my initial review and have upgraded to 5 stars. They went above and beyond to make sure I was satisfied.

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