Enterprise Rent-A-Car

Reviews

• DD

  Dr.V.

  6 days ago
  2.0
  I checked in on line, I'm a seasoned years long member of Enterprise, entered my credit card, expecting to just to rental lot and see my name on a electronic board, but NO, I had to show the Enterprise staff person EVEYTHING again, including license and credit card, he couldn't find my reservation number, took forever, then once I had the car, leaving the lot, the attendant needed it all again, took exactly over 9 minutes to get him to lift the barrier to exit/leave. Why cant you be like Budget, Avis, etc. and for premium long time customers, learn from them. So frustrating, actually so repetitive, no ridiculous. Enterprise sorely missing Executive Leadership - must be a committee running the top of the organization. I'm just reporting as you asked.
• MD

  Merrill Dillingham

  Aug 28, 2026
  5.0
  My family and I received the best customer service we've ever had for a car rental. The counter service was streamlined, quick and amazing. The counter person was very courteous. We were treated like royalty. We were directed to our van by 2 other ladies who were extremely nice. We were then greeted by Jayden who took us to our car and helped us load the van. Ironically my family and I were just discussing that getting rental cars was extremely difficult and time consuming. We have renewed hope thanks to Enterprise in the San Diego Airport. Excellent, Excellent!!!
• PB

  Philip Beeby

  Aug 18, 2026
  5.0
  We've been a loyal Enterprise customer for the past few years and have been thoroughly satisfied with the customer service and quality of the vehicles offered at the various facilities we have been at. We seem to regularly get a vehicle upgrade offered to us at no extra charge at the time we are scheduled to pick up our rental as our representative, Alex in San Diego, did recently. The vehicles that we have rented are always in very good condition and very clean at the time we arrive. We especially like the early check in process so we avoid the office counter and go directly to where the vehicles are located. We spend probably less than 10 minutes in the garage through the checking out process and we are on the road. Fantastic! All in all, we are very happy with Enterprise and will continue to use them for our rental car needs in the future.
• BG

  Brad Grossman

  Aug 17, 2026
  5.0
  I strongly recommend renting from Enterprise at the San Diego Airport, and believe they should train all other car rental agencies in customer service. My wife and I vacationed in San Diego for a few days and used Enterprise, with my daughter and granddaughter joining us a couple of days later. I booked our car online which was very easy, and from the moment we arrived to pick up our car, we were greeted like we were family. Since we checked in online, we were able to skip the long lines and went directly to the car rental garage and had our vehicle within 10 minutes. Instructions were clear and they even gave us a choice of vehicles. The friendliness and professionalism was almost as if we were being filmed for a commercial. And the same kindness was shown us when we returned the vehicle and see if our daughter could continue using the same vehicle, as she was staying an additional two days. There was no issue with this and the process was very smooth to add her to the rental agreement. Sierra was the manager and after complimenting her on how much of a pleasure it was to rent from Enterprise, I had to make it a point to compliment the rest of the team for the courteous nature and for creating such a warm environment. Thank you again for making this such an enjoyable experience. We will definitely be using Enterprise again in the future!!! Sincerely, Brad
• JB

  Jackie Blaisdell

  Aug 14, 2026
  1.0
  We have been loyal customers to Enterprise car rental since 2010. Unfortunately we are currently experiencing some of the worst customer service. We have placed several calls to Enterprise and their (customer service line) with no response or resolve. Please see the initial email below. Also we were told there is no United states direct line or a number to corporate. Gene, I am writing to express my dissatisfaction with the rental vehicle we received during our recent vacation and to request that the rental charges be forgiven or significantly reduced. From the moment we entered heavy traffic on Interstate 5, it became clear that the vehicle had serious mechanical issues. The alignment was so poor that the vehicle pulled hard to the left, making it difficult and unsafe to drive. Shortly afterward, the low tire pressure warning illuminated for the front right tire. In addition, the brake rotors were in such poor condition that the entire vehicle shook whenever the brakes were applied. We also discovered that the interior of the vehicle was extremely dirty once we exited the rental garage. As soon as we recognized the mechanical problems, we contacted Enterprise. Because we had a scheduled check-in in Vista that we could not miss, we were instructed to continue using the vehicle and were assured that the Enterprise location in Vista would have an even exchange ready for us the following morning at 9:00 a.m. When we arrived at the Vista location, no replacement vehicle was available. We called again and were promised another exchange on Monday, the 27th. We made a second trip to the location only to be told that there was still no replacement vehicle. The manager told my wife that she would call us as soon as a vehicle became available, but we never received a call for the remainder of our trip. Because of the vehicle's poor mechanical condition and our concerns for the safety of ourselves and our family, we limited our use of the rental to only what was absolutely necessary. This significantly impacted our vacation and caused unnecessary inconvenience, additional time, and stress. We rented a vehicle expecting it to be safe, clean, and mechanically sound. Instead, we were provided with a vehicle that had multiple safety-related issues, and despite promptly reporting them, Enterprise was unable to provide the replacement vehicle that was repeatedly promised. Given these circumstances, we respectfully request that the rental charges be fully waived or, at a minimum, substantially reduced to fairly reflect the condition of the vehicle and the inconvenience we experienced. We appreciate your prompt review of this matter and look forward to your response.

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