Alamo Rent A Car

Reviews

• HB

  Hemanth Basavaraju

  2 days ago
  5.0
  I rented a Alamo one-way rental car from San Diego to Houston. I booked online through Expedia and I got the cofirmation. Upon arrival at the SAN Airport Alamo rental car location ... there was some people ahead of us. The representative was super nice in explaining everything. Understanding the long drive, I believe he did his best to get us a good car. I was asked to go upstairs and talk to the guy. He told I could pick up any Chrysler Pacifica. We chose one which had around 40k miles on it. It was spacious and clean. It gave us no problems/issues what so ever. I returned here in Houston and am very pleased with the Alamo experience. Will definitely rent again.
• OZ

  Ocean Zhang

  3 days ago
  5.0
  I’m writing this review to express my deep appreciation for an Alamo employee at the San Diego Airport. Her name is Sarah. I was in San Diego for a two-day business trip. Everything went smoothly during my rental, but I ran into a small issue on the day I returned the car. To be honest, it was partly my own fault. I wasn’t familiar with some of the car’s features and made a pretty silly mistake. I called Alamo’s central customer service and filed a report, which also resulted in me returning the car about an hour late. When I got to the airport, I explained what had happened to Sarah. She not only didn’t make me feel bad about my mistake, but was also incredibly understanding and kind. She helped me waive some of the additional charges, and I really appreciated that. I’m hoping this review can be a small way to repay her kindness. I’m truly grateful for the way she handled the situation and for making a stressful moment so much easier.
• AB

  Al Bradford

  5 days ago
  3.0
  The cars available can vary. Make sure you get what you pay for. The attendant tried to give us a lesser vehicle than what we paid for and we caught it before driving off. We needed a premium SUV for 8 people and was given a lesser one. I had to refer to the Alamo website and wait in line to get it corrected. The next vehicle (White Grand Wagoneer) had a large ticking noise in the engine. Luckily a suburban showed up and we were on our way. It was a inconvenience but not a showstopper. Perhaps more staff would have made this better.
• FH

  Fallon Hasana

  Aug 26, 2026
  5.0
  I picked up a nice car at the airport, but on the drive to El Cajon I noticed the A/C wasn’t working. It’s August, so I would definitely need that to be working for the week I’m in town. I called the customer service line and they put in a ticket for me to be able to switch out the vehicle at the El Cajon Enterprise. The gentleman in Enterprise helped me switch into a vehicle with great A/C. I had no issues with the vehicle after that. Upon returning the vehicle back to Alamo, I spoke with Nikolai at the airport about the initial issues and he offered me a discount because of the interruption in my vacation with the first vehicle. I will always use Alamo for my car rental needs.
• DH

  David Hile

  Aug 15, 2026
  4.0
  Easy to schedule the car on Expedia, fairly quick to get the car at San Diego Airport, the car had low mileage and was in great shape and clean, the cost was more than competitive ($455 for a week in SD), and drop-off is a breeze. Four stars because I indicated when I scheduled it that I did not want the insurance. At the counter, I told the agent I don't want the insurance; they charged me $40 and change per day for the insurance. I got a text and the cost of the vehicle was double what I agreed to pay in total, so I called customer service and was told that basically I had to go to the counter at drop-off and have the agent resolve the issue. That is nothing but an inconvenience for me when they are the ones who screwed up. But fortunately after speaking to the agent I got an email from a manager who did exactly what should have been done in the first place when I called customer service and they refunded the cost of the insurance. So they did resolve the issue, but it was a bit of a hassle on my vacation. The fix is don't charge people for the insurance when they tell you multiple times not to do so because it makes it feel like a scam. I do appreciate the manager reaching out, who was very friendly and helpful, and resolving the problem for me fairly quickly.