Alamo Rent A Car

Reviews

• WG

  walt g

  4 days ago
  5.0
  I got off the flight and went directly to the Alamo desk. It was a long early flight out from NJ to Reno with an hr layover in Denver. I split my funds into cash and credit. I didn't have enough on the card to cover the full 14 days of rental. I was devastated thinking I'm stuck now beings I was going with my new wife on our honeymoon to Lake Tahoe, Yosemite National Park then Ventura Ca. Then departing from San Diego. After calming down a bit due to jet lag and being up 28 hrs, the woman at the desk worked out our problems. She was calm and kind and beyond professional! She not only helped us solve our problems but showed us also how to not have them again. She educated us rather then what other car companies sometimes do and ignore us writing us off as problem people. I highly recommend this business and also to KEEP ENOUGH ON YOUR CARD TO PAY EVERYTHING ON CARD! Our error! Thanks to this woman educating us, now it's not your error either! Great job Alamo! Great job Miss Counter lady.... I wish I remembered your name but I was so tired. My car was a hybrid and with only 2500 miles on it. It was spotless, brand new and perfect for the over 1100 miles we drove it. Super easy to return in San Diego. I've included pictures of everywhere we went which would NOT have been possible without Alamo Rental at Reno Airport. Thank you! We will Definitely rent again from Alamo because of your employees and the admirable service we received!
• CP

  Craig Perry

  5 days ago
  1.0
  My rental vehicle was essentially brand new, with only 2,500 miles on it. Unfortunately, my experience with Alamo was disappointing from the very beginning. Upon arriving at the San Diego airport, the rental line was extremely long. The self-service kiosk that was supposed to allow customers to bypass the line repeatedly displayed error messages for most users, forcing us to wait for an agent anyway. Approximately 25 minutes after leaving the airport, I experienced a flat tire. I immediately contacted the roadside assistance number provided by Alamo, only to be informed that I would be charged a $78 service fee if they dispatched assistance. Since the tire failure occurred on a nearly new rental vehicle and was clearly not the result of anything I had done, I contacted customer service to question why I should be responsible for that charge. The representative told me she would speak with her supervisor and get back to me promptly. I never received a return call or any follow-up. With no assistance forthcoming, I was left to change the tire myself on the shoulder of a busy freeway in extremely heavy traffic. This placed me in an unnecessary and potentially dangerous situation that could have been avoided with timely customer support. It is unacceptable that I was left to handle a roadside emergency on my own after being told I would have to pay for assistance and then receiving no response from customer service. Between the lengthy pickup process, the lack of follow-up from customer service, and being forced to change a tire myself on the side of a busy freeway, this experience fell far below the level of service I expected from Alamo. Given the circumstances, I believe it is reasonable to request compensation for the inconvenience, the significant safety risk I was forced to assume, and the poor customer service I received. I believe a full refund of my rental charges would be an appropriate resolution and would demonstrate that Alamo stands behind the quality of its vehicles and the service it provides. I hope you will review this matter promptly and provide an appropriate resolution. Without one, I cannot justify renting from Alamo or any of its partner companies in the future.
• SA

  Steve Anderson

  Jul 2, 2026
  5.0
  I booked a rental for San Diego with a drop off in LA. The staff in San Diego were incredibly helpful and made the check-in really easy. I appreciated the gentleman’s kindness and authenticity. He directed me to the elevators/escalators and made sure I was aware of the next steps. The vehicles were in perfect condition and I was able to select the one I liked. I drove a brand new Dodge Ram pickup with just 11 miles on it. (Not a typo!) When I returned the truck, the LAX facilities were terrific and again, the staff were accommodating and made sure I was clear on the charges, email and that knew where to find the shuttle. Great experience and I will definitely look to ALAMO for my next rental. Additionally, it didn’t hurt that this was the most reasonable cost, per day, with no extra charge for the one way rental. Thank you very much ALAMO!!
• MC

  Monica Carrillo

  Jun 30, 2026
  1.0
  Upon arrival we were greeted by a gentleman that was unpleasant . He did not seem happy to help us. He showed us our options and as I was loading the vehicle with the car seats and luggage I realize that when it started, the key fob said low battery on the dashboard screen. This worried me in case we are out with the kids and the key would not start the vehicle. I used to work at Nissan and are aware that sometimes if you take the hidden key out and hold the fob at a certain angle, sometimes the vehicle will start, but it doesn’t always work. So I went back to the counter and asked him if he had an extra battery and he said why and I told him the reason. He then said oh we just changed it and it takes 20 miles for it to register in the car, which is a lie. I told him why would you lie to me? I used to work at Nissan that is not true and he just stayed there frozen for a second and then said with another lie oh well that’s what Nissan told us. I asked him if the Nissan Pathfinder, which was right behind the counter was available and he said no with an attitude. I already loaded the kids and the luggage up so decided to chance it when I told the lady at the checkout gate what happened? She said that he is sometimes unpleasant and she apologized for it. He told us his name was Mike then the lady at the gate confirmed his name is Jonathan. I just wanted to bring it to the companies attention of what customer service that Jonathan The manager is giving his customers.
• AR

  Alonzo Russell

  Jun 18, 2026
  2.0
  I reserved a vehicle through Costco Travel and received a confirmed rental price of **$167.77**, which included all applicable taxes and fees. This same amount was confirmed at the Alamo rental counter when I picked up the vehicle. After returning the vehicle, I reviewed my email receipt and credit card statement and discovered that Alamo charged me **$168.81**, an increase of **$1.04** over the agreed-upon price. I did not incur any tolls, upgrades, damage charges, late return fees, fuel charges, or any other additional costs during the rental period. Therefore, I expect the final charge to match the amount quoted by Costco Travel and confirmed by Alamo at pickup. While the difference is only $1.04, the amount is not the issue—the principle is. If a customer is quoted and agrees to a specific price, that should be the amount charged unless additional charges are clearly disclosed and authorized. There was also a fuel issue at pickup. The vehicle was supposed to be provided with a full tank of gas, but when I refueled it before returning it, it required over three gallons of fuel despite my driving only 32 miles during the rental. The vehicle was a nearly new 2026 mini SUV with approximately 890 miles on it, making it clear that the vehicle was not provided with a full tank when I received it. I believe I should be reimbursed for that fuel. The most disappointing part of this experience was my interaction with the Alamo location in San Diego. When I called to inquire about the pricing discrepancy, I was told that the quoted price was merely an estimate. I understand that a rental estimate can change when additional charges are incurred, but that was not the case here. When I requested to speak with a supervisor, the representative became rude and ultimately hung up on me. I rent vehicles many times each year and have never experienced a situation where the final charge differed from both the reservation price and the counter price without a valid explanation. I would appreciate a review of the billing discrepancy, reimbursement for the fuel shortage at pickup, and a review of the customer service I received when attempting to resolve these concerns.