Future Ford of Sacramento

Reviews

• DB

  David Bradley

  Jul 3, 2026
  5.0
  I'm very pleased with the service that Belinda Harry provided me and my wife during the purchase of our new vehicle. She went out of her way to show us a number of vehicles that fit our preferences and budget. When we couldn't find one we liked at the Madison Avenue location, she took us up to the Automall to view more choices. Belinda also did her best to make sure that we came home with a new SUV and that the process was as painless as possible. I deeply appreciate her efforts on our behalf and thank her for her work. I would definitely recommend Belinda to another potential customer in the future.
• SM

  Shannon Manzanares

  Jun 29, 2026
  5.0
  Future Ford in Roseville is extremely helpful and kind. They were able to work with me when my car needed work with loaner vehicles and were super transparent from the beginning. **Madison ave location front desk service reps could use a refresher on how to speak to customers. They provide misguided information. However, the mobile service team has always been very helpful and kind. I like that I receive a call when my car has a recall and that they come to me to fix it, free of charge. That is excellent service and makes me a loyal Ford customer.
• JZ

  Jen Zagofsky

  Jun 24, 2026
  5.0
  Found a used car online and reached out to the dealer. Medo answered the call and was very responsive on the phone and later on text to get additional details on the car, confirm it was still available and arrange a test drive. In person, he was also friendly and worked between us and the manager to get to a fair price. I did consider taking a star off for 2 reasons -- 1) The day after buying the car, I reached out to Medo for some basic information and he was unresponsive. 2) The person who we signed the paperwork with made me feel very uneasy, potentially to get us to buy an extended warranty from Ford. Overall it's been a good experience (as good as buying a used car can be at a dealership), but I will update if any issues arise.
• MA

  Marisa Antonicic

  Jun 23, 2026
  5.0
  I went and traded my 2020 Chevy Spark this weekend and it was hands down the best experience I have had at a dealership. The energy was very welcoming and pleasant. Workers would check on you to make sure you were being helped or if you needed water or coffee. My Sales Rep Medo, was professional, friendly, and thoughtful. He knew I was traveling 2.5 hours, so he had my options ready for me when I got there. It truly didn't even feel like I was car shopping, because it was such a great, easy, stress-free time. Supervisor, Andrey, was an absolute gem. He was behind the scenes making it happen to get me into the car I wanted. He took the time to talk over, break everything down, and answer all questions I had eventhough it was nearing closing time. The finance gentlemen was patient, such a great help when elaborating on information, and respected if I declined a service they were offering when signing my paperwork. I never once felt like an inconvenience, out of place, or pressured by any staff. The team work that I seen was very impressive, seamless, and synergistic. Overall, it was such a great experience and I will absolutely be a return customer in the future, as well as recommend friends and family. Worth the drive!
• JM

  Jay Mauika'palani

  Jun 15, 2026
  1.0
  I had a very disappointing experience with Natalie from the Funding Assistance department. I understand that she may not have been aware of my personal schedule, but on my first day off after working a 15-day stretch, she called me approximately seven times in a row around 9:00 a.m. I had not gotten home from work until 3:00 a.m. that morning. While I do not expect anyone to know my work schedule, I was surprised by the number of repeated calls in such a short period of time. When I finally answered, I felt that I was immediately being scolded for not returning her calls over the previous ten days. I work a demanding schedule, including a full-time job and a second job, and I am often unable to answer personal calls while at work. Missing a call does not mean I am intentionally avoiding communication. What was most concerning was the manner in which I was spoken to. Natalie was rude, dismissive, and repeatedly interrupted me, making it difficult to explain my situation—especially after being abruptly awakened by the repeated calls. As someone who has built a career in hospitality and customer service, I understand the importance of professionalism and respectful communication. It is very rare for me to write a complaint or negative review, but this interaction left me feeling disrespected and frustrated. I hope this feedback is taken seriously and used as an opportunity to improve the way clients are treated in the future