Enterprise Rent-A-Car

Reviews

• AL

  AmberHadley Librarian

  5 days ago
  5.0
  Great experience with the professional, patient and caring staff at Enterprise at Sacramento Airport on May 14, 2026. I am embarrassed to admit how unprepared I was; I did not have a reservation or a credit card (I paid by debit card), wound up changing vehicles and took forever verifying my insurance coverage with my car insurance company. Throughout, Corinne was professional, knowledgable, patient and helpful. Ahmed supported us and even shared a lovely snack with me. I was truly astonished at how responsive and helpful everyone on the entire team was. Bob graciously took my luggage and put it in the car for me. My sincere thanks to everyone.
• DR

  Daniel Reed

  May 8, 2026
  4.0
  Met Khan (I think was his name) at the counter. He was fast, efficient, helped with an accommodation, and grabbed another employee for our carseat we rented. The next employee grabbed the wrong size, we flagged him down who promptly swapped it. Once we dropped off, the charges were $80 higher. I informed them that's wrong, showed proof, and they corrected it on the spot. However, they charged me for 3 gallons of fuel, even though I topped off at the gas station next to the airport. Customer care ended up refunding that per request, but annoying it seems it was snuck in. Overall, as good of a rental experience as it can be.
• LS

  Lindsay Strayer

  May 4, 2026
  1.0
  Booked a vehicle so I would be able to pick it up the morning after my flight arrived. Took a lyft, got up to the counter and was told they dont take debit cards from my bank, only credit cards from them. Which is a prepaid version. Apparently because they think the debit card is prepaid and the credit isn't, and not to bother with some of the other places there as theyre technically the same company. The companies left would have taken it but had nothing available at the last minute. According to google, off airport locations would accept it, so i called to make sure and was told yes, if i went to the nearby office they DO accept my banks debit card. So i paid for another lyft back to that location that was right down the street from the hotel where id started. Got there and was told yes they take my card, but because i dont live in a 50mi radius they cant rent me a car. But if i go to the one at the airport, they can take it as long as i have proof of a return flight. Which i did. So i tried to call the airport location to tell them off for wasting my time and money, and turns out its all one number. But they couldnt understand why i was lied to. So they sent me to their manager to try to help override it to get me into a car. Manager said sorry, nothing they can do bc its up to the airport locations discretion. I should find someone with a credit card i could borrow. 3000 miles from home. Ended up taking another lyft back closer to the airport to rent a car from turo for 1/3 the price and no hassle, except that the car I reserved was better suited for what i needed than the one turo had available. Thanks enterprise for wasting an entire day of my trip and over $100 in lyft fares
• BB

  B

  Apr 30, 2026
  1.0
  Someone failed to do their job and now enterprise is trying to pin a $1000 bill on me. Make sure when you pick up a car that you are incredibly thorough with your documentation. The damages that I am being accused of were practically invisible due to it being rainy and at night. I didn’t find out about these damage claims until over 20 days after I return the vehicle. For this reason, I thought that I was in the clear and had deleted my documentation. Thankfully, the a video I took was still in my recently deleted. Mind you, when I spoke with the claims department regarding this case, they were condescending, accusatory, and flat out rude. I am still waiting to hear back if I’m gonna be held accountable for damages that were clearly there when I checked the vehicle out. Be very careful renting from this location.
• AH

  Alexander H

  Apr 26, 2026
  1.0
  Moved out of California and had to come back to get certified paperwork to properly move my driver license to the state I relocated to. Saw the positive reviews here and thought Enterprise Rental would be great so I booked a reservation and paid extra for travelers insurance for my rental. I wanted to be extra cautious, so I brought copies of my paystubs, my car and home insurance declarations, copies of my travel tickets showing a round trip, and even my FAA license with my out of state address. I even had on hand my DMV print out with my change of address to out of state. I have good credit, I’m an engineer who makes six figures. Well on the date of this review, I walked up with my license and all my documents to have a lady representative demand my license and immediately refuse to book. Apparently Enterprise Rentals at SMF per this lady who clearly hates her job stated they will not rent to ANY customer with a DL with a zip code that start with 9. 9 covers all of California which per the unhappy representative, Enterprise will not honor any reservations. She refused to look at any docs and even refused to help cancel the reservation where I had to shell out for travelers insurance. I’m now out over 500 for travelers insurance and thanks to Enterprise at SMF had boom same day with for over 1200 to a competitor or face being stranded. After this encounter, Enterprise will never get me back as a customer. I had no issues with their competitor who even apologized for how I was treated. Buyer beware! Hertz was a night and day experience in comparison.