Enterprise Rent-A-Car

Reviews

• CP

  Christian Payumo

  Aug 27, 2026
  5.0
  Austen provided excellent service at SMF! He was friendly, professional, and made the entire rental process quick and easy. He went above and beyond to make sure everything was taken care of and made a great first impression. I really appreciated the outstanding customer service and would definitely rent here again.
• AS

  Amelia Sapowsky

  Aug 21, 2026
  5.0
  Steven is the GOAT. Great, friendly service, rental was clean and drove great. BUT, Steven went above and beyond to make sure I made my flight recently, his kindness made my entire week. I was traveling for work back to South Carolina and if I missed that flight I would be missing a major family milestone over the weekend. Thanks to Steven I made it!!!! Enterprise should be proud of a nice gentleman representing their company.
• DG

  Doug G

  Aug 18, 2026
  1.0
  As a long time Enterprise customer (I have used Enterprise for work for 20 years or more) and as a long time Enterprise Plus member, I am very disappointed with what happened here. I know my wife spoke with you about this, but I would like to summarize: She was given a different car than we had reserved - van vs. mid-size SUV. After driving it to her parents' house, the PSI on the right rear tire read 28. She thought it could be a sensor malfunction. I had not arrived yet. The next morning after driving to Costco (I was with her), the PSI reached 9 and the tire was obviously flat. Luckily the Costco tire shop helped us out and filled it. We now knew it had to be a slow leak and luckily we weren't stuck at Costco with a vehicle full of groceries and 4 people including her elderly father. After returning to her parents' house I went to the Enterprise store off Roseville road, approximately 1 mile from their house. The staff there was wonderful but had nothing to exchange the van for. They told me it could be taken to Firestone, Bridgestone or Pep Boys store for repair. We called roadside service and requested that the vehicle be serviced at our location, her parents' house - that the tire be fixed or replaced. They said that we had to drive the vehicle to another Enterprise store to exchange for a sedan, a lesser vehicle. We were told to drive the vehicle on a bad tire over 6 miles! They refused to provide service at our location. I took the vehicle to the nearest Firestone shop, several miles away, thinking that would be the quickest and closest resolution and we would still have the minivan afterwards. Firestone received authorization to inspect the tire. Upon inspection, they found that the tire had Fix-a-Flat in it. As such, they could not repair it. They put in for authorization to replace the tire. Nearly an hour later they had not received authorization and asked that I call to try to get authorization sped up. I called Customer Service multiple times and was told that I would be called back "As Soon as Possible". I never received a call back. I tried calling the Sacramento Airport and no one answered. I continued trying to get help until almost 5:30PM. Firestone closed at 6PM. They finally told me they would do the replacement and deal with Enterprise so I didn't have to. I wasted over half a day of our vacation dealing with this. I nearly missed dinner with my family and was nearly stranded at Firestone at closing time. I missed precious time visiting with my family, particularly my in-laws on their 80th birthdays, the reason for our trip. My wife was given a vehicle that obviously had not been inspected and had fix-a-flat in a tire. Numerous attempts to get help fell through, both via Customer Service and Roadside Assistance. The Sacramento Airport was non-responsive. Had my wife been on her own on this trip, she truly would have been in a tough spot. I booked with Enterprise specifically because I trust it. I have rented at SMF numerous times for work, as well as in Montana, where we live. This is not the kind of experience we expect. This was a horrible experience. What I wrote above will be going into an online review when I get time later to post it. Even more time spend dealing with this ... -longtime Enterprise Customer and Enterprise Plus member
• TC

  Tinnie Chow

  Aug 11, 2026
  1.0
  This is a warning to take photos and not be in a rush to leave for the airport! After returning the vehicle I was informed that I had damaged the windshield, the photos provided does not match the photos I had taken after I returned the car, which had no windshield cracks whatsoever and were taken by the Enterprise staff right at the drop off location at SMF. This is very confusing and created a very disappointing experience to what was excellent otherwise. Did I really damage the windshield? No, I did not. Clearly no cracks in the jeep that I returned in the photos (that actually have a timestamp, their photos did not nor did it show the entire jeep /license plate). I emailed them again to ask for an update and to send the photos and they said they had their windshield inspector check and there was a small chip that caused the crack in the car wash. I asked for photo and offered to make the claim, and they replied they had already replaced the windshield. Within one day? Suss
• DM

  DrLady Moore

  Aug 3, 2026
  1.0
  I had a very bad experience with new manager Dupri Stewart who is very new manager of the Northgate branch . I reserved a car on 6/1/2026 for pick -up 6/3/26 . Let me preface by saying I am a very long time since 2023 customer of Enterprise Woodland/Sacramento branches and never have I been treated so poorly my rentals span almost on a weekly basis long before this man got to this branch and I have never been treated by staff there so badly. If you are a woman of color is assertive and well educated I causation you to think twice before you rent from this particular branch. All other employees are great people who I had the distinct honor of working with for well over a year in this specific location. My credentials are "Dr" and I assure you I treat people with the utmost respect and became very close to many of the staff that is left ( many left before his arrival) and have never been treated so nasty. He cancelled my reservations never tried to work with me his attitude was "I have a mini van, and a Kia which one did i want I respectfully and assertively refused both my biggest issue with this situation is he never even tried to work anything out with me. I don't recommend this branch as long as the very new, current manager is there especially if you are of Afro-American decent. Although the branch is about 15 mins from my home I will never be back to this branch to rent anything from. I often take trips out of town to many place in the US and I have used Enterprise for everyone I will never ever be back to the NORTGATE BRANCH OF ENTERPISE AS LONG AS MR STEWART IS MANAGEMENT There. One other thing I am not the only woman of color who he was rude to today the other woman of color he mistreated told me what he did to her however her story is not mind to tell - she is the one who actually offered to take me home..........SMH I really miss the old crew member they really treated us customers with high respect I am warning other people of color PS: I AM A LOYALTY GOLD status customer Dr Lady D Moore