Roseville Hyundai

Reviews

• MS

  Melissa Ann Sweat

  2 days ago
  1.0
  Poor service today, not helpful or kind. I had a software update and brought in my key fob that was working properly for months. After their technician handled it, it was returned to me damaged and reassembled incorrectly. The service person at the counter joked about his “Hulk grip.” I was then told, very quickly, that it would cost several hundred dollars to replace. Over $400 in fact but they would offer about $150 off. I took the fob to Batteries Plus afterward, and they observed it had not been put back together correctly. They are now fixing it for me at no charge. It took all of 15 minutes for them to help. What was especially disappointing was the lack of care or willingness to help resolve an issue that occurred while the fob was in your team’s hands. It appears this could have been addressed in a few minutes, or at minimum with a more considerate response. Instead, I was left feeling that the responsibility was placed entirely on me. And at an unreasonable cost. This experience did not reflect the level of customer service or accountability I would expect from a Hyundai service department.
• JH

  Julianne Humphrey

  Sep 30, 2026
  5.0
  I had a great car buying experience here and would highly recommend this dealership. I worked with Samuel from test driving back in July to purchasing my new car in September. He was great - very responsive and helpful throughout the whole process. Cordaro and Ernesto in financing were also great and made the paperwork and financing part of the purchase very smooth. Aside from the great customer service I experienced throughout the process, I also went with this dealership because they had the best price on the car I wanted. I spent a weekend contacting Hyundai dealerships all around the state trying to get a decent price on the car I was looking for, and Roseville Hyundai beat all their prices. I was quoted more for a 2026 Palisade Hybrid at the Downey Hyundai dealership than I was for the same color and trim 2027 Palisade Hybrid at Roseville Hyundai, and none of the other dealerships offered as good a deal on the 2027. Unlike some of the dealerships I contacted and tried to negotiate with, Samuel and Roseville Hyundai did not play games and waste my time. I was willing to travel to buy, but I'm happy I was able to complete my purchase so close to home. I feel confident I got the best deal after getting multiple quotes, and I'm happy I went with Roseville Hyundai for my purchase.
• JM

  Julissa Marie

  Sep 25, 2026
  1.0
  I brought my vehicle in at 9:45 AM for an oil change and four recall services. I was told it would take a reasonable amount of time, but the service ended up taking over 8 hours. When my vehicle was finally ready, I was then left waiting another hour and 20 minutes even though I was told it would only take about 15 minutes. When I went back to the service desk to check on the status, I was told that they had forgotten about me. When I finally received my vehicle, I noticed that the back seat had been left a mess. The car seat and blanket that were in the vehicle had been thrown around instead they could have set it to the side. I also noticed that the work related to the new recall on the back windows looked terrible. When I brought this to the service department’s attention, I was told that I would have to wait 30–40 days for the issue to go away and that they did not have the proper tools to complete the job correctly. They have bubbles and streak marks “looks like a bad 90’s tint job” says the service manger. This entire experience was extremely frustrating and disappointing. I understand that services can sometimes take longer than expected, but the lack of communication, the excessive wait time, the condition in which my vehicle was returned, and being told that the proper tools were not available are not acceptable.
• NN

  Nettie

  Sep 24, 2026
  5.0
  A big thank you to Ahmed, Ryan and Swam for making my experience at Hyundai Roseville one of, if not the best, car shopping experience. Ahmed, working with Swam, was extremely professional and answered all of my questions with complete honesty. For women, car shopping alone can be a terrible experience. Not here, there was no pressure to decide. I was treated with respect, courtesy and felt like a valued customer at all times. Thank you for that, Ahmed & Swam!! I really like my new ioniq5. Also, thank you to Cordaro for making the paperwork process seamless & easy. A big thank you to Ryan for staying late to go over the features and functions of my car while it charged. You are a real trooper. I highly recommend you stop in and see the Roseville Hyundai team. While you are there take a test drive. You may even leave with a car you didn't know you wanted.
• TT

  TJ

  Sep 23, 2026
  1.0
  Very unwelcoming and disinterested business. Stopped by today to look at some Palisades and the new Santa Fe hybrid. I pulled right up front and parked. Nobody greeted me which was fine, because nobody wants to be greeted the moment you pull up before you get out of your car. I walked the entire lot for about 10 minutes. Nobody came out, even though I saw salesmen milling around by their smoking area ! I went to the showroom and sat in a couple cars. Two salesman there never acknowledged me with one just staring at his phone. Walked in front of the showroom where they had a couple Santa Fe that were open. I sat in a couple looked around still nobody approached me. Went back in the showroom one more time and looked into a room that appeared to be a sales manager. He never acknowledged me. He was an Asian fellow. I walked right past him straight to my truck and left. I was the only potential buyer in the whole place ! They are overflowing with cars. Business must be great for them! I am ready to buy today and will drive to the next Hyundai dealer that wants to at least pretend to say hello and I will purchase there.