Mercedes-Benz of Riverside

Reviews

• LL

  Lucero Lashex

  1 day ago
  5.0
  I had such a great experience working with Liliana! She was patient, knowledgeable, and made the entire process feel smooth and stress-free. She really took the time to answer all my questions and helped me find exactly what I wanted without making me feel pressured. Her communication, professionalism, and kindness stood out from start to finish. I truly felt taken care of and appreciated as a customer. If you’re looking for someone who genuinely cares and goes above and beyond, I highly recommend asking for her!
• HS

  Heather Scholz

  6 days ago
  5.0
  I had an exceptional experience purchasing my new Mercedes-Benz CLE 450 from Walter’s Mercedes-Benz. From the moment I walked in, the entire team made the process feel seamless, welcoming, and genuinely exciting. If you’re looking for a dealership that combines professionalism, transparency, and top-tier customer care, I highly recommend them. I drove away not only loving my new car, but genuinely appreciative of the people who helped make it happen. I’d like to personally thank Erwin Artacho, Lenard Baker & the entire team at Walter’s for a fabulous auto buying experience!
• LR

  Lucretia Riley

  May 6, 2026
  5.0
  From start to finish, Ashley Botello was outstanding. The moment I walked in, Ash was ready and made the entire process of getting my Mercedes-Benz GLC 300 completely seamless. I truly appreciated her expertise, professionalism, and attention to detail throughout the experience. She answered all of my questions, kept everything stress-free, and made me feel confident every step of the way. Her customer service went above and beyond, and I couldn’t be happier with my purchase. If you’re looking for someone knowledgeable, personable, and dedicated, I highly recommend asking for Ashley!
• RP

  R Patel

  Apr 25, 2026
  1.0
  When buying a car, they are wonderful. When it comes time to bring your car in for a service, they don’t care about you. I came to my scheduled appointment and all of the advisers were busy- no worries. Waited 20 minutes to find out they had in fact forgotten about me- no worries. I let them know that I was told it should take 3 hours max and if that is still the case and the adviser said yes, they will prioritize me. They in fact did not. Over 4 hours later and they want to say I was opted out of texts when 1. I was never asked and 2. Why did I receive a call that rang for 1 ring and then the caller hung up and when I called back, they were unavailable Doesn’t make sense. Don’t appreciate being lied to. Came in at 8:30AM, it is currently 1PM and my car is “almost” ready and if I want a car wash, it’s an additional 20 minutes (for an average 40k mile service???). I didn’t spend Mercedes money to get treated like this. Lexus, Toyota and Porsche has way better services if you’re debating between brands If not, Mercedes of Ontario is a lot better than this. Maybe Riverside doesn’t staff enough service advisors; I don’t know. But as a paying customer, their shortcomings shouldn’t fall onto me when I’m a paying customer.
• RT

  randy torres

  Apr 25, 2026
  1.0
  I am writing to formally share my recent experience with Walter’s Mercedes-Benz of Riverside, which unfortunately fell well below the level of service I would expect from a luxury brand. During my visit, I worked with Service Advisor Justin Christian and clearly communicated—multiple times—that I was only requesting a standard oil change. Despite reiterating this at least three times and even providing my prior service receipt from December 2025 reflecting a total of $238.03 for the same service, Justin continued to push a significantly higher quote of approximately $480. While I understand that market conditions and costs can fluctuate, such a drastic increase without clear justification or transparency raised immediate concerns. When I presented my prior receipt, the response I received was simply, “well things have gone up,” without any detailed breakdown or effort to explain the variance. This lack of transparency and unwillingness to align with the customer’s stated needs reflects a breakdown in both communication and customer-centric service. Additionally, Justin proceeded to print paperwork unrelated to my visit and left us sitting in silence for several minutes without any engagement, clarification, or attempt to retain my business. This created an uncomfortable and unprofessional experience. Due to this interaction, I ultimately chose to leave without completing the service and contacted Mercedes-Benz of Ontario. There, I received a quote of approximately $270 for the same oil change—far more aligned with expectations and prior pricing. To further validate my concern, I contacted Walter’s again and spoke with another advisor, Tyler, who provided a similar quote to Ontario. At that point, it became difficult to ignore the inconsistency and lack of integrity in the initial interaction. From an executive standpoint, this experience highlights several key coaching opportunities: * Active Listening & Customer Alignment: Advisors must prioritize understanding and respecting clearly stated customer needs rather than defaulting to upselling. * Pricing Transparency & Consistency: Significant price discrepancies without explanation erode trust and damage brand credibility. * Professional Engagement: Periods of silence, lack of communication, and irrelevant documentation create a perception of disorganization and disregard for the customer experience. * Retention Mindset: There was no visible effort to resolve concerns, clarify pricing, or retain my business once hesitation was expressed. As a result, this experience not only led to a lost service opportunity but also significantly impacted my trust in this location. For a brand synonymous with quality and premium service, this interaction was disappointing and misaligned with expectations. I hope this feedback is taken constructively and used to reinforce consistency, transparency, and customer-first service standards moving forward.