Enterprise Rent-A-Car

Reviews

• CA

  Crissy Asmr

  Oct 6, 2026
  1.0
  Terrible customer service and confusing billing at the Enterprise on Van Buren. When I first booked, Alexis told me the vehicle I wanted was available. When I arrived, it wasn’t. Instead, I was offered a gas guzzler after I had already explained that I didn’t want one. I ended up driving all the way to Beverly Hills to get the vehicle I had originally requested. About three weeks after returning the rental, another charge appeared on my credit card. Alexis told me it was for a toll violation or a ticket. I explained that I hadn’t used any toll roads and called the number provided. The representative confirmed that the charge was not for a toll and directed me back to the rental location because that location had charged me. Even after I explained this, Alexis continued insisting the charge wasn’t from their branch—despite my credit card statement and invoice identifying Enterprise at that location’s address. I still haven’t received a clear explanation for the charge. The invoice Alexis gave me when I returned the car also did not include all the charges appearing on my credit card statement. After contacting Enterprise again, I finally received a complete invoice. Because the original invoice was incomplete, my insurance reimbursement is currently about $1,000 short. Alexis promised to investigate and call me back. As of 5 p.m., I still had not received that call. I’ve gotten conflicting information and the runaround from two Enterprise locations. This experience has cost me time, money, and unnecessary stress. I strongly recommend avoiding the Van Buren location. After this experience, I will never use Enterprise again.
• JB

  Janet Benton

  Sep 6, 2026
  5.0
  Service was unmatched, a pleasant experience all the way around. My gal went the extra mile to accommodate me.
• HE

  Helen Ellis

  Aug 13, 2026
  5.0
  The lndiana Ave rental is very helpful an friendly always a great experience
• MR

  Mercy Reyes

  Aug 5, 2026
  2.0
  Unfriendly staff, bad smell in the cars, and lately a car making a noise that sounded like it was going to fall apart. Lately their service has been very bad
• BV

  Brienna Vanderwork

  Jul 28, 2026
  5.0
  Rented a car from this location Enrique was the person who helped me had the best customer service from start to finish will definitely be back soon

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