Valvoline Instant Oil Change

Reviews

• LL

  Lola

  2 days ago
  5.0
  You just got a new customer. I have been a jiffy lube customer for so long, but I was disrespected by a young man who works at jiffy lube on Devonshire. And for that reason, now you have my business. You gave me respect and treated me correctly. Thank you. Customer service is important; that is how you bring business to a company.
• DT

  David Torres

  2 days ago
  5.0
  I always come here to get my oil change and never had an issue. Customer service is always on point. Marcus helped me today along with Alejandro, very professional and thorough. Recommend!
• LP

  Laura Perez

  Sep 29, 2026
  5.0
  Destiny approached me, gave me all the information and offers on my car. Marcus was efficient and quick, got me out in and out in a short amount of time. They also communicated really well amongst themselves which definitely helped with the efficiency. Lastly, Carlos (manager) met with me to assure quality control over the work performed . Very satisfied, do recommend, will return for future service. Thanks again
• KM

  Kelli Michael

  Sep 24, 2026
  5.0
  The fellas at valvoline were lovely ! I was in and out within like 20 mins. I got my mini cooper oil changed and I used a $20 off coupon. They helped me reset my service warning light. Highly recommend! Thanks dudes
• AA

  Alejandra Amaya

  Sep 24, 2026
  1.0
  BEWARE — Serious concerns regarding transmission service and lack of accountability. I brought my vehicle to Valvoline for a “transmission fluid service,” trusting that the service would be completed properly by trained professionals. Unfortunately, just four months later, my vehicle began having serious issues and was unable to shift into gear. I had to take it to a mechanic as an emergency repair, where I was informed that the transmission fluid service appeared to have either not been performed correctly or not been completed at all. During the inspection, my mechanic found that my vehicle holds approximately 8–9 liters of transmission fluid, but fewer than 4 liters were drained. The fluid that was removed was thick, black, and extremely dirty — not what I would expect after a recent transmission fluid service. I was also advised that there was a possibility my transmission may have suffered damage due to the condition and level of the fluid. I filed a claim with Valvoline hoping they would investigate the situation and work with me toward a resolution. Unfortunately, I was told that everything was done correctly and that they would not take any further action. The manager, Carlos, stated that he reviewed the service and that the same fluid removed was the fluid that had been put back, explaining that discoloration can be normal due to residue. However, the condition of the fluid and the amount removed raised serious concerns that were not addressed. I also informed them that on the day of service, the team had me wait an extended period because they needed to call and confirm which transmission fluid was required for my vehicle. I have supporting documentation, including receipts, videos showing the condition of the fluid, and my mechanic’s findings, but my concerns were dismissed. Valvoline was once a convenient and trusted option for me, which makes this experience even more disappointing. Mistakes can happen, but refusing to acknowledge a customer’s concerns or take responsibility when there is evidence supporting their claim is extremely frustrating. I hope Valvoline takes this feedback seriously, reviews their service procedures, and prioritizes proper training and customer care. Customers trust you with their vehicles — that trust should be earned and protected.

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