Safelite

Reviews

• DM

  Daniel Madden

  4 days ago
  5.0
  It’s rare to get great service once, let alone twice in a row from the same company. Safelite has replaced two windows on my car so far (passenger side door first, windshield second), and both jobs were flawless. Not trying to draw up a bingo card here, but you can probably guess who I’m gonna call if I go three-for-three!
• LT

  Lucky Tran

  4 days ago
  5.0
  I forgot the technician’s name, but he did an excellent job! He was very thorough, professional, and took the time to explain the entire process before starting the windshield replacement. I really appreciated his attention to detail and great customer service. Thank you for making the experience so smooth!
• NB

  Nunie Baby

  5 days ago
  2.0
  The guy at the front desk customer service was amazing. The bathrooms on the other hand are DISGUSTING. The technicians use the same restroom as the customers. They don’t wash their hands after and urinate over the seat and on the floor. The sink nor the toilet bowls are cleaned.
• DZ

  Dan Zahner

  Sep 19, 2026
  4.0
  I guess you could call me a windshield 'frequent flyer' having just had my 5th windshield replaced by Safelite: four to detritus on roadways and one to a major storm. My experiences with Safelite have overall been great. Then why 4 stars instead of 5? Simply stated, if you like to be able to speak with a human regarding their services it is very difficult...maybe impossible...at some stages of the process. On the other hand, many major insurers have contracted with a subsidiary of Safelite to handle glass coverage claims so if you have glass coverage ("comprehensive coverage") a simple call to your insurance carrier (most still employ humans...in some capacity) will get you started with Safelite. You pay Safelite your deductible - your insurance carrier pays Safelite directly for the rest. Or...if you prefer non-human interactions, go the Safelite web site. Their bots can verify your coverage and process the insurance claim for you with many insurance carriers
• MO

  Malea Ortloff

  Sep 17, 2026
  5.0
  ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 Stars for Renee Lopez! We recently had our windshield replaced at our home by Safelite, and we couldn't have been more impressed with the service we received from Rene Lopez. From start to finish, Rene was the definition of professionalism. He communicated with us clearly, arrived exactly when he said he would, and did an absolutely beautiful job replacing our windshield. He was courteous, knowledgeable, efficient, and took obvious pride in his work. It was clear that he wasn't simply there to do a job—he genuinely cared about doing it right. What impressed us just as much as the quality of his work was the way he represented Safelite. Rene was an outstanding ambassador for the company. He was friendly, respectful, and made the entire experience easy and pleasant. We were so impressed that we wanted to give Rene a gratuity, but he graciously refused. He told us that the best gratuity we could give him would be a 10-star review. Well, Renee, you got it—and you earned every single star! If Rene is being considered for a promotion and someone at Safelite is reading this, please know that Rene would be an excellent choice for a management position. Based on our experience, he has the professionalism, communication skills, work ethic, and people skills that make someone an excellent leader. He represents the kind of employee any company should be proud to have. Safelite, you have a real asset in Rene Lopez. Please make sure his hard work and exceptional customer service are recognized. Thank you, Rene, for taking such pride in your work and for giving us such a great experience. You absolutely deserve a promotion! 👏👏👏