Hatfield Buick GMC

Reviews

• PG

  Paul Galindo

  6 days ago
  5.0
  Very fast service provided. I was quickly in and out. Thanks again.
• MS

  My Unique Stylez

  Aug 6, 2026
  3.0
  They fixed the problem that the other shop couldn't. Driver was super cool that gave me a ride .However, sharing my car information with my auto shop not to good ....you basically giving private confidentiality with my info to someone else reason for 3 star .
• SS

  Sam Soria

  Aug 1, 2026
  5.0
  Great experience, great customer service
• MR

  mark russell

  Jul 9, 2026
  1.0
  I brought my 2025 HD 3500 in early last week because the check engine light came on and several vehicle features were disengaged. This was especially concerning since I was preparing for a camping trip and wanted to ensure the truck was safe and reliable, without the risk of entering a reduced-performance or default mode. During my first visit, the service technician scanned the truck and found several fault codes. In addition to those codes, the check engine light specifically indicated an electrical anomaly. Although the technician believed the truck was safe to drive and explained that the light might clear on its own, he recommended that I bring it back the following week so the control module could be reflashed by clearing it and reloading the latest software updates. Based on that recommendation, I scheduled an appointment for Tuesday. When I returned for the scheduled appointment, a different service technician informed me that there was nothing they could do because the check engine light had cleared. This directly contradicted the recommendation made during my first visit and resulted in my appointment being refused. This experience was frustrating. I took time out of my day, arranged alternate transportation, and followed the instructions provided by your service department, only to have the recommended service denied. More importantly, I'm concerned that the original electrical anomaly and fault codes were not addressed or documented with a corrective action. A check engine light that clears on its own does not necessarily mean the underlying issue has been resolved, especially on a new vehicle. I would appreciate an explanation for the conflicting guidance I received and would like the dealership to review the previously stored fault codes, document the concern, and perform the recommended software update or any other appropriate diagnostic procedures. I want confidence that the issue has been properly investigated rather than dismissed simply because the warning light turned off. Thank you, Mark Russell
• AS

  Amanda Simpson

  Jun 30, 2026
  5.0
  I am not sure where to even begin this review! After leaving Nissan of San B, from a NIGHTMARE of an experience we were not happy people when we arrived at Hatfield. Our guard was up and just plain did not trust them or anyone. BUT, From the second Kevin greeted myself and my wife on the lot it was great. He wasn't overly pushy, he knew his product, and he did everything in his power to get us a fair deal. And even when things went a little south on my trade value, they did a WONDERFUL job on explaining why I could not get what I wanted for it and was still VERY fair with the counter offer! It TRULY is a family vibe in that store. No high pressure NO crazy mark ups, heck no markups or added crap that no one wants! The fact you deal with ONE person from the sale to the finance office it JUST INCREDIABLE! I can not recommend this dealer enough! As a car sales and sales manager vet this dealer impressed me beyond words! I can not thank Kevin and the entire Hatfield team enough! You have gained customers for life with us! See yall around service and in about 2 years for that Tahoe!! :)