Safelite AutoGlass

Reviews

• KH

  Kitty Hill

  Aug 24, 2026
  1.0
  Dropped my vehicle off. Had a meeting in afternoon that conflicted with 3 hour pick up time. Requested to pick up vehicle in 2 hours and 45 minutes. Was told by Amanda “we cannot guarantee that timing we can only guarantee 3 hours. Rescheduled my work meeting to be able to pick up car. Came in 15 minutes before pick up time and car was still sitting there untouched and not fixed. No phone call. Staff Paul apologized stating “ technician was confused about work orders.” Deescalated the situation by offering to reschedule at my home and threw in free wiper blades/ rain repellent. Thank you Paul for that. But appointment scheduled today between 8-11 at my home. Don called at 7am to let me know the glass wasn’t ordered. I asked to speak to a manager since this was the second issue. Don said manager would call today- it’s 12:30 … no manager has called but “Amanda” has taken it upon herself to reschedule me on a date I’m not available. Customer service called this AM - they wanted to report to corporate. After telephone agent explained why they didn’t have the windshield today even though I had an appointment last week ( they get sent back to warehouse if unused) I told him to hold off reporting to corporate until after I spoke to manager. I still don’t understand why local office didn’t contact me and communicate that they had not started on my vehicle or could not do it that day or on time. I was very good at communicating my needs when I dropped vehicle off. I’m also confused as to why they made a new appointment without ordering a windshield? Will contact corporate if manager doesn’t contact me by 3pm today as corporate closes eastern time.
• VF

  Vicki Frankel

  Aug 17, 2026
  5.0
  I was in a small town in Northern CA. I tried first to find a local business but no one picked up the phone and no call backs either. Used the Safelite website and within 5 minutes I had the appointment I needed!! It was so easy and efficient and I received numerous texts updating me on the status. I was in a hurry so I was really happy with the ease of use and efficiency. James was the tech and was really friendly, professional and fast! The windshield replacement was completed in about an hour. I highly recommend Safelite to anyone!!!!!!!
• WT

  Windy Taylor

  Aug 17, 2026
  5.0
  Austin was extremely quick, efficient, knowledgeable, and professional. I would highly recommend him to anyone requesting windshield repairs or replacement from Safelight AutoGlass!
• BB

  Breann B.

  Aug 15, 2026
  5.0
  Mike from Safelite AutoGlass did an amazing job replacing my side passenger window and as well as my windshield replacement!!! He came out to my home to complete both jobs, which made it very convenient for me!! Request Mike if possible (Bechelli location), he definitely knows what he's doing!!! Using the app was easy and I am very happy with the whole process, from beginning to end!! I had to reschedule a couple times due to my work schedule changing and Safelite made it very convenient for me to change! From reporting my claim to the technician, was easy from start to finish!! Way to go Safelite!! I would highly recommend using Safelite AutoGlass!!! I will be if I need any more repairs in the future!!!
• BJ

  Brendan Jenkins

  Aug 13, 2026
  2.0
  use to be platinum glass , they lost a lot of very good long customers by selling out. wont be doing business with them in the future. Safelite Technician are not my preferred choice.