Enterprise Rent-A-Car

Reviews

• RM

  Rula Marie

  3 days ago
  5.0
  Great service, fast service, the car was exactly the right fit.
• MS

  Matthew Shahsavari

  Oct 14, 2026
  1.0
  I have been an Enterprise customer for many years, but my recent experiences, especially at this location, have been absolutely unacceptable. The lack of professionalism, customer service, accountability, and willingness to help customers is beyond disappointing. First Incident – Confirmed Reservation, But No Car Available I made a reservation through Enterprise and arrived at this location expecting to pick up my rental car. To my surprise, they had absolutely no vehicles available, despite my confirmed booking! What made the situation even worse was that the staff made absolutely no effort to find an alternative solution. They didn’t offer to check availability at another branch, arrange transportation, or even provide helpful advice. They simply left me stranded. As a result, I had to pay $50 for an Uber just to get back home, all because Enterprise failed to honor my reservation. I contacted Enterprise customer service and specifically requested that a regional manager contact me regarding this unacceptable experience. Nobody ever called me back, and no one took responsibility. Second Incident – Not Even Willing to Wait ONE Minute! Despite my previous experience, I decided to give this location another chance. On another occasion, I needed to return my rental vehicle. The location was scheduled to close at 5:30 PM, and I called ahead to explain that I would arrive at approximately 5:31 PM — literally ONE MINUTE after closing. Instead of showing even the slightest flexibility or consideration for a returning customer, they refused to accommodate me. Their solution? Drive another 15 minutes to the Enterprise location in Mission Viejo to return the vehicle! I understand businesses have operating hours, but when a longtime customer calls ahead and asks for just one minute of flexibility, you would expect at least some willingness to help. Unfortunately, customer satisfaction clearly did not seem to be a priority. Enterprise Customer Service – Completely Unacceptable My frustration goes beyond just this branch. Enterprise’s telephone reservation system and customer service have also been extremely disappointing. How can a company confirm a vehicle reservation, allow a customer to travel to the location, and then have absolutely no car available? Even worse, when something goes wrong, nobody seems willing to take responsibility, follow up, or provide a reasonable solution. A reservation should mean something. Customers depend on rental vehicles for work, travel, appointments, and other important commitments. Enterprise should understand that wasting a customer’s time and money is unacceptable. My Strong Recommendation: Avoid This Location! If you are planning to rent a vehicle, I strongly recommend choosing the Enterprise Mission Viejo location instead. Based on my experiences, I would not trust this location when reliability, professionalism, and customer service matter. I have been a loyal Enterprise customer for years, but the level of service I have recently experienced has seriously damaged my trust in the company. Enterprise management needs to understand that customer service is not just about handing over car keys. It is about accountability, reliability, problem-solving, and respecting customers’ time and money. Unfortunately, this location has failed to meet those expectations on multiple occasions. Save yourself the frustration, wasted time, and unnecessary expenses. I strongly recommend avoiding this location.
• AA

  ACE

  Sep 27, 2026
  1.0
  Enterprise told us that the car was washed and we could pick it up. The car was FILTHY. Front windshield was horribly dirty. Steering wheel was STICKY. And the car was just dirty in general. I didn't see it because my wife drove the rental car home. She told me how filthy it was, so I called. The arrogantly told me he'd washed the car personally. Total load of BS. I had to immediately go out and at least clean the steering wheel and windshield myself. We again mentioned the dirty car when we took it back. They simply didn't care.
• UT

  Urja Tej

  Sep 17, 2026
  1.0
  Worst Experience Ever! Collin or Calvin was extremely rude and never provided a car or pickup service for more than a week!! We changed our work and other schedules many times for them but he never helped us! Never provided pickup or any good car options! Never answered our calls! Lied constantly! Extremely unprofessional person & worst service 😡
• TI

  Tammy Iversen

  May 22, 2026
  5.0
  Collin at Enterprise in RSM was friendly, helpful, and made the whole process easy. I needed a rental car at the last minute for possibly two weeks, and he quickly found a solution and got me on the road fast. Great customer service and a smooth experience from start to finish. Highly recommend this location, and especially Collin for his professionalism and efficiency.

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