Enterprise Rent-A-Car

Reviews

• VT

  Vanity Torres

  Sep 29, 2026
  5.0
  I had a great overall experience with Enterprise Rent-A-Car, thanks especially to Miguel Chavez (I believe that was his name) and Nita, the manager. Unfortunately, the first vehicle I was given had a strong smoke smell that was causing me headaches, so I needed to exchange it for another car. Thankfully, the process was incredibly quick, easy, and hassle-free. Miguel went above and beyond to make sure everything was taken care of. He was extremely pleasant, professional, understanding, and easy to work with. Nita was also helpful and made the experience that much better. Communication was excellent throughout the entire process, and I really appreciated how accommodating and responsive they were to my concerns. They handled the situation with professionalism and made sure I left feeling taken care of rather than frustrated. It’s always refreshing to receive this level of customer service, especially when something doesn’t go as planned. I truly appreciate Miguel and Nita for making what could have been an unpleasant experience a positive one. Their customer service exceeded my expectations, and I would absolutely recommend this Enterprise location based on the service I received!
• HV

  howaboutrobert vette

  Sep 25, 2026
  5.0
  The car selection was extremely helpful. I was able to find exactly what I needed in a short period of time. Customer Service was above and beyond Nita call me before I came to pick up the vehicle. The car was exceptionally clean and smelled clean, which is very important. After returning my vehicle, I was helped by George Jose and Nita. This location is definitely an enterprise location. I will rent from again. Thank you, Enterprise team.
• SN

  Sergio Nunez

  Aug 19, 2026
  1.0
  Honestly a mess to deal with. Rented here because it was central to my workplace. I had an insurance claim that provided me with a rental, so maybe they treat insurance differently? I called at 10am to make my reservation here for later in the day. I came in and multiple people who walked in after were taken in before me. Then was told by the guy I talked to on the phone earlier, that my reservation did not exist. I was reserved for a full size sedan, they instead tried to give me a Trax. I refused the vehicle, asked if I could have one of the sedans on the lot, preferring a Jetta. There were at least 2, maybe three on the lot at that time. They responded with “You have to wait until everyone else gets their vehicles before we can consider that for you.” I had to get back to work so I said I would be back Monday for a Sedan. Monday comes and they put me in a Malibu. I took it without question, however later that day I was not able to fit it in the garage I park in while at work. It was about 7 inches too long. Again, I called in to see if they can accommodate for a smaller sedan. So possibly the Jetta or even a Civic if it was available. This started the issues between the manager and I. He told me he would reserve a Versa or Sentra for me but could not accommodate the standard size Jetta. Which didn’t make sense to me. If you can’t reserve the car I’m requesting, how can you reserve the car you want to put me in. All in all, I couldn’t drive my rental so it sat in a business parking lot for a week and a half. I would have to Uber to my rental just to drive it. I spent $40 in Ubers trying to make it work but just gave up and parked it since it was more of a hassle to deal with. I was able to drive the car maybe 150 miles at max in a week and a half while I usually do about 50 miles daily. I understand I have a unique situation, but I just got into a car accident and with no one there to help. This manager and one employee made it harder to deal with. Also the Malibu was nasty inside. Stained seats and chocolate in the gear shifter. Crumbs all over the place. One worker made a comment about me being able to clean it better since that’s the line of work I’m in.
• IR

  Isabel Ruvalcaba

  Aug 2, 2026
  5.0
  From start to finish the whole process was very enjoyable. Special shoutout to George! His customer service was top-notch and made the difference…we will happily bring our business back to this location because of him.
• JH

  Jessie Henry

  Jul 28, 2026
  5.0
  Very professional. I would give it a 10 rating.😀

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