Enterprise Rent-A-Car

Reviews

• SO

  Sejin Oh

  Aug 25, 2026
  5.0
  Our family recently rented a mid-size sedan from this Enterprise location for a short trip. I was thoroughly impressed by both the outstanding customer service and the quality of the vehicle.A young woman named Lucy assisted us, and she was absolutely delightful. She was courteous and provided helpful answers to all of my questions. When we returned the car, she made the entire check-out process completely seamless. Afterward, a polite and courteous young gentleman gave us a ride back to our home just a few miles away.Because of this wonderful experience, I will definitely choose this location for all of my future rentals. Kudos to the manager and the staff for doing such a fantastic job!Sincerely,A Happy Customer
• BB

  B1GFUDA

  Aug 19, 2026
  1.0
  Overpromise and underdeliver should be your tagline.
• JL

  Jackie Lam

  Aug 11, 2026
  5.0
  I needed a car last minute, same day after a series of unfortunate events. From the reservation over the phone, to the first greeting, all was seamless, quick and taken care of. Associate Khai was extremely helpful and professional and made it happen and eased my anxiety. Great job Enterprise!
• NB

  Nick Butler

  Aug 6, 2026
  1.0
  I had an extremely frustrating experience returning my rental with Enterprise. I drove two hours to Sacramento specifically to return the vehicle after being told there would be an after-hours drop box. As I was approaching the location, I called to confirm before they closed, only to be told they did not have a drop box and that I would have to come back the next day. I asked if another nearby Enterprise location had an after-hours drop box. The employee put me on hold and then never came back to the call. I waited over 12 minutes before finally hanging up. To make matters worse, when I picked up the vehicle, it only had about 70% of a tank of gas. The employee told me their iPad could only record it as full and assured me that if I mentioned it at drop-off, I would receive the appropriate fuel credit. That credit was never applied. Since Enterprise was unable to help, I had to locate another Enterprise location in Sacramento with an after-hours drop box on my own and return the vehicle there that evening. After the return, I never received a phone call, email, or receipt confirming the vehicle had been checked in or explaining my final charges. I then had to pay for a 25-minute Uber to get to the body shop because of the unnecessary delay and inconvenience. Overall, this experience was completely avoidable. I was given incorrect information about after-hours returns, left on hold without anyone returning to the call, not credited for the fuel discrepancy that Enterprise acknowledged at pickup, and received no follow-up after returning the vehicle. I expected much better communication and customer service from a company of Enterprise’s size and reputation.
• JJ

  Jordan Johnston

  Aug 5, 2026
  5.0
  I recently worked with Enterprise to get a new car. I had some financial difficulties, but the staff was extremely helpful in working around my situation. The car I got from them works great and is a pretty good price for only being a couple years old. Their car detailing and thoroughness of car inspects is very good. Highly recommend!