MV
MARIA DE LOURDES DE LA VEGA
Jun 16, 2026
I returned to this shop with my 2019 Mazda CX-5 because it was showing the same brake and electronic parking brake warning lights that they previously repaired in April 2026. The original repair included replacing both rear brake calipers and both rear parking brake actuators, and the invoice states there is a 2-year/24,000-mile warranty.
When I brought the vehicle back with the same symptoms, I was told the problem was not related to their previous repair and that it was now a different issue. I was willing to listen to their explanation, but I simply asked for proof. I requested the scan tool results, diagnostic report, fault codes, or any documentation showing why this issue was not related to the work performed under warranty.
Instead of providing documentation, I was told that they do not work for free and that if I wanted the diagnosis, I had to pay for it. I explained that I was not refusing to pay for a legitimate diagnosis. I only wanted evidence showing that the current problem was not related to the repair they performed a few months ago.
Unfortunately, I was not provided with any scan report, diagnostic paperwork, or written explanation. The conversation became very unprofessional and aggressive. I felt uncomfortable enough that I contacted the police to document the situation. By the time officers arrived, the shop had already closed and the owner had left.
I understand that vehicles can develop new problems and that not every issue is covered by warranty. However, customers deserve respect, transparency, and documentation when a warranty-related concern is questioned.
Based on my experience, I cannot recommend this shop.