Enterprise Rent-A-Car

Reviews

• KB

  Kirby Booth

  Jun 12, 2026
  1.0
  Enterprise in Petaluma is a disaster!
• JW

  Julia Winter

  Jun 5, 2026
  1.0
  Would give zero stars if I could. Flying in from out of town, I reserved a car online, checked in, and paid for a rideshare from the airport to Enterprise, only to be told there were no cars available. They were holding minivans for a contracted field trip, and my only option was to wait indefinitely until someone returned a vehicle because they didn’t see availability at other local locations. When I asked to speak with a manager, I was told they were unavailable. Meanwhile, a kind bystander who saw the situation I was in started helping me look through Turo and other alternatives. Then another customer walked in. A different rep came out to assist her and mentioned they “only had a truck available” because it was on its way back from the repair shop. I was told she was getting priority because she had reserved before me. Shortly after, another couple arrived and yet another “rep” came out of the back room to assist them as well. At that point, I asked one of the employees if they planned to update their website to reflect actual vehicle availability because this situation was unacceptable. He said he would let the manager know. I asked when he planned to do that, and he responded by pointing to the employee who just walked past me to assist the couple who walked in. I was honestly floored. The manager was apparently aware that an out-of-town customer had arrived with a confirmed reservation and no available vehicle, yet chose to remain “unavailable.” Then came out during a busy time to assist customers who arrived after me. This was a complete top-down customer service failure. There were so many opportunities to handle this situation differently, proactively communicating, offering alternatives, escalating the issue, or simply treating the situation with empathy and urgency. I walked out. Total incompetency. Paid $90 in ride shares to find a solution. I will never use this location or this company again.
• SS

  Sandra Strayer

  Apr 8, 2026
  5.0
  The staff in Petaluma, CA, especially Justin, were all very helpful. Justin picked me up at the Amtrak bus stop and three days later another gentleman drove me back to the bus stop after I returned the car.
• CR

  Cha “CA” Ran

  Mar 29, 2026
  5.0
  The people in the Petaluma branch are absolutely wonderful. Nathaniel and Justin are both amazing. The place is often super busy yet all the employees are courteous and friendly with each customer. The whole experience was perfect and I look forward to using them again.
• DD

  Dan Derby

  Mar 17, 2026
  5.0
  Enterprise is a great place to go they give you great deals