Enterprise Rent-A-Car

Reviews

• GC

  Greg Collins

  Aug 16, 2026
  5.0
  Quick and easy check in and check out process.
• KB

  Karen Van Bael

  Aug 5, 2026
  1.0
  I booked a pick up for 12noon and got there 10mins late to find them closed. No one bothered to let me know they cloae at 12noon otherwise I would have moved the time. Why allow a booking for pick up when thats closing time??
• NR

  Nicole Rogers

  Jul 26, 2026
  5.0
  Great service, super helpful with schedule changes and made returns easy. Thank you!!
• MB

  Mark Burlyga

  Jul 17, 2026
  5.0
  🙏👍👏
• JW

  Julia Winter

  Jun 5, 2026
  1.0
  Would give zero stars if I could. Flying in from out of town, I reserved a car online, checked in, and paid for a rideshare from the airport to Enterprise, only to be told there were no cars available. They were holding minivans for a contracted field trip, and my only option was to wait indefinitely until someone returned a vehicle because they didn’t see availability at other local locations. When I asked to speak with a manager, I was told they were unavailable. Meanwhile, a kind bystander who saw the situation I was in started helping me look through Turo and other alternatives. Then another customer walked in. A different rep came out to assist her and mentioned they “only had a truck available” because it was on its way back from the repair shop. I was told she was getting priority because she had reserved before me. Shortly after, another couple arrived and yet another “rep” came out of the back room to assist them as well. At that point, I asked one of the employees if they planned to update their website to reflect actual vehicle availability because this situation was unacceptable. He said he would let the manager know. I asked when he planned to do that, and he responded by pointing to the employee who just walked past me to assist the couple who walked in. I was honestly floored. The manager was apparently aware that an out-of-town customer had arrived with a confirmed reservation and no available vehicle, yet chose to remain “unavailable.” Then came out during a busy time to assist customers who arrived after me. This was a complete top-down customer service failure. There were so many opportunities to handle this situation differently, proactively communicating, offering alternatives, escalating the issue, or simply treating the situation with empathy and urgency. I walked out. Total incompetency. Paid $90 in ride shares to find a solution. I will never use this location or this company again.