Enterprise Rent-A-Car

Reviews

• JE

  Jerry Eaton

  Jun 29, 2026
  5.0
  Great staff: very helpful and friendly! The entire rental process was enjoyable.
• LM

  Leslie Marshall

  Jun 14, 2026
  5.0
  Enterprise on Foothill in Pasadena had great car options, Denise who works there is awesome!
• KG

  KG G

  May 29, 2026
  5.0
  Customer service at its finest! Denis and Colby provide excellent service. They are professional, responsive to every question, and genuinely friendly from start to finish. It’s rare to find consistent excellence like this, but they deliver it every time. I will definitely keep coming back!
• MA

  Mher Aleksanian

  May 22, 2026
  5.0
  It’s very good service👍👍👍
• SM

  Sean Marsden

  May 1, 2026
  1.0
  I had a seriously negative experience with this Enterprise Rent-A-Car location, and I would strongly caution others before renting here. At pickup, I was told there would be a $300 deposit refunded after I returned the vehicle. When I returned the car, I confirmed this again and was told it would be refunded within 3 business days. That did not happen. The issues didn’t stop there. I was charged for an extra day without a clear explanation, and when I requested a receipt, I was told I had to physically come back into the branch to get it instead of being sent a simple email. More concerning, there were serious inconsistencies with the insurance claim they said was submitted to Wawanesa. Based on what I was told, the information provided was incorrect, and it appears the claim may not have even been properly submitted. When I tried to resolve all of this, I spoke with Denise. Instead of helping, she was dismissive and unprofessional. Rather than taking responsibility or working toward a resolution, I was told to handle it myself through my insurance company. At this point, it feels like I was given inaccurate information at multiple stages, charged incorrectly, and then brushed off when I tried to get answers. This is not just poor customer service, it shows a lack of accountability and basic operational competence. If you rent from this location, document everything, double-check every charge, and don’t rely on what you’re told verbally

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