Volvo Cars Palo Alto

Reviews

• AP

  Ashokkumar Patel

  today
  2.0
  Disappointing service experience at Volvo Cars Palo Alto. My 2022 XC60 was towed in with a critical engine warning and remained at the dealership for nearly a week. Throughout the repair, I repeatedly had to call and text for basic updates. When key staff members were absent, there appeared to be little management oversight or coordination to ensure repairs continued and customers were kept informed. Equally frustrating was the lack of loaner vehicles. Despite my car being undrivable and requiring several days of repairs, I was told I was approximately 18th on the waiting list. This is unacceptable for a premium dealership. On a positive note, Rahul provided outstanding customer service. He was responsive, empathetic, and genuinely helpful. Management should recognize his professionalism and use his approach as an example for the entire service team. After spending over $1,800 on repairs, I expected better communication, accountability, and customer care. The dealership's leadership needs to improve service coordination, communication standards, and loaner availability. Volvo customers deserve better.
• QH

  Qiming Huang

  6 days ago
  5.0
  I did regular services at Volvo Cars Palo Alto a few times. The process is smooth, efficient and professional. The suggested extra services are very reasonable with clear price. When I decided to do the services later, the service rep took my decision without push. There is no drama happened during the process. I strongly recommend Volvo Cars Palo Alto.
• LB

  Leonardo Bueno

  Oct 7, 2026
  1.0
  Car was locked with important belongings inside for the whole weekend, then on Monday I had no updates even though I tried calling and texting (no one picked the phone or replied to messages), service started only on Tuesday and only a software reset was required. It's hard to understand why that could not have been done earlier. No loaner available.
• KC

  Kalli Carbone

  Oct 4, 2026
  1.0
  Do not take your Volvo here. They pumped tires to 75 psi to test for a leak and never let out the air. Leak is worse than ever. Drove around for a few days before getting an error and discovered too much air on my own. This is the third terrible Volvo dealer we’ve tried and corporate doesn’t rectify any of it. Out thousands of dollars to get new tires prematurely. When we let them know they said “it wasn’t that big of a deal”. It’s actually really dangerous. Maximo tires is where we get decent work done.
• FN

  Farhad Alizadeh Noori

  Sep 15, 2026
  2.0
  Very disappointing experience with the service department. The issue here is not the repair itself. As a Volvo-authorized dealership, I expect the vehicle to be repaired properly as table stakes. The bigger issue was the complete lack of communication, coordination, and consideration for the plans I had clearly communicated to the dealership. From the beginning, I had to repeatedly chase the service department for updates. There were essentially no proactive updates whatsoever during the course of 3 wks my vehicle was under repairs. I am not exaggerating, NONE. I was consistently left wondering what was happening with my vehicle and had to call or message them myself to get basic information. I had clearly explained that I was traveling and that I needed my XC90 back on Monday, as I was driving to LA and needed a six-passenger vehicle. After a couple of calls convincing the service department that they are indeed closed for labour day given their website data (!), I was specifically told the vehicle would be ready Friday and that I could pick it up Monday through the sales department because they were open. I was made this promise on the Fri after a call I again initiated. I never received confirmation that the vehicle was ready that day and my contact in sales had no ways of reaching ANYONE in service department that entire weekend. Major flag for a service department who needs to have someone reachable at any point in time in my opinion. Most importantly, the service department did not coordinate the vehicle and keys with the sales department, despite this arrangement being specifically discussed. The sales department ultimately told me they did not have the keys, and the vehicle was apparently even being kept at another location. This meant that the person I had been told could help me on Monday had no ability to actually give me the vehicle. I had made my travel plans based on the commitments the dealership gave me. Instead, because of the lack of communication and coordination, I ended up having to rent another six-passenger vehicle at my own expense. What was most frustrating was that none of this required a complicated solution. A simple proactive update on Friday confirming the vehicle was ready, followed by properly coordinating the keys and vehicle with sales, would have resolved the entire situation. My reach out to their management have fallen on deaf ears with no responses to my email/messages as well so don't expect any issues to be resolvable with their engagement (another major flag). I am giving 2 stars rather than 1 only because they did provide me with a loaner and had put me in line for one in advance with great transparency upfront (this is not the case for any volvo dealership in the bay area). Otherwise, the lack of care for my communicated plans and the complete absence of proactive communication made this an extremely poor customer experience. I would strongly encourage management to look at how the service and sales departments communicate with customers and with each other and how service advisors are updating customers on status. I will not be using this dealership again. I suggest everyone uses the Marin location even with the distance. They arrange valet services for you so you don't have to drive all the way and have much better communication mechanisms in place.