Volvo Cars Palo Alto

Reviews

• JK

  Julius Kusuma

  4 days ago
  2.0
  Volvo Palo Alto's service department is friendly and competent -- if you could actually talk to them. At times it feels like you are trying to talk to a beautiful Swedish man or woman who are really not into you. Except that in my experience they usually just directly say so. Phone calls end up in maze. Texts get no response. Voice messages are unanswered. Transfers ring forever. I do have to correct myself as I may have exaggerated. One call transfer was actually answered, and then took over 24 mins on hold just to check whether the car is ready for pickup. So if you do need to talk to them, call the sales department and ask them nicely to walk over to service and find the person you need to talk to at service. It seems to be the only reliable way.
• AA

  Ashley

  4 days ago
  5.0
  The car buying process is stressful and really should be regulated. I shopped around both locally and remotely. George from Volvo Palo Alto was calm, direct, and kind. The car was priced fairly and although there were hiccups along the way none were from George’s end. He kept me informed every step of the way. I’d happily go back to him for my next purchase. There was NO pressure, upfront pricing, and he is very knowledgeable. Also, I wanted a very particular Volvo and every dealership said it would be hard to get so I was prepared to settle. Volvo Palo Alto (and very few others) had the exact model, features, and interior color. I’m over the moon with my experience.
• VE

  Vee-Evelyn Eiger

  Aug 28, 2026
  5.0
  I had such a wonderful experience buying my 2023 Thunder Gray Volvo XC90 from Volvo Cars Palo Alto. I had already done all my research, so I arrived with just a few questions and, of course, the test drive, which was a dream! Mike Fatourchi was welcoming, patient, informative, and incredibly generous with his time. There was never any pressure. Once I decided this was the car for me, he made sure everything was in order, and the financing was smooth and efficient. Most of all, Mike made me feel like family. I drove away in a beautiful car feeling genuinely cared for, and because of that, when the time comes for another Volvo, I will absolutely return. Thank you, Mike!
• TH

  TooToo Hu

  Aug 17, 2026
  3.0
  Dropped the car for regular maintenance. Asked staff to use their special vacuum to clean a narrow part of the interior, probably takes no more than 5 mins. I know it's not their standard package but for such a small favor I can see any business would accommodate to keep a customer happy. The car was returned without that done. This is the 3rd time they ignored my request, same thing the previous years with my another Volvo. Being disappointed multiple times. For this, they got 3 star instead of 5.
• BH

  Bobbi Henderson

  Aug 17, 2026
  5.0
  I had such a positive experience with Volvo Palo Alto! From start to finish, the team was thorough, kind, professional, and provided exactly the level of customer service I expect from the Volvo brand. After having a very different experience with another local Volvo dealer, the care and attention I received in Palo Alto was especially appreciated. Raul, in particular, was exceptional. He was incredibly attentive, communicative, and genuinely went above and beyond to make sure I was taken care of throughout the entire service process. It’s clear that he takes pride in providing an excellent customer experience. Thank you, Raul and the Volvo Palo Alto team, for restoring my confidence in the level of service associated with Volvo. I will absolutely be returning for future service and highly recommend this location!