Enterprise Rent-A-Car

Reviews

• IC

  Izik Cruz

  4 days ago
  5.0
  Very friendly and helpful staff!
• ND

  Ngoc Dang

  Aug 21, 2026
  1.0
  This 1 star is for Dmitri, i hope i write his name correct. We came there to pick up the vehicle that we booked online. Original, we booked 1 day costed $68.5. My husband wanted to extend to 4 days rental. They told me the cost $324. I said how could 1 day $68.5 and time 4 that comes to $324? That Dmitri told us the price appears on their computer like that, we take it or not, thats it. He said the price on different days, the rate would be different. I said fine, give me 1 min and i would go online to book the new booking right away with 4 days rental period then. And the price comes out still $274 as i said for total 4 days included tax and fee. That was what costco website said. And they still told us now the total would be $292. I asked why? The final price we got supposed to be the price we got confirmed that said included tax and fee. Dmitri talked to my face that “you guys always brought troubles, i had no choice that dont let you guys rent our cars, i must take u guy, so you want it or not, thats it”. I was shocked. Firstly, who does he think he is that he could talk to customers like that? I dont have the right to ask why there is different cost than the total price we got on our confirmation? Secondly, we came to give them business 2-3times per month. The “trouble” that he talked about, that 2 times in a while before, we booked online “full-sized car”, and when we came, one time, they gave us the sport car and asked us must take it or have nothing for us. That was why i was mad and argued that was not the option that we chose. If they didnt have fullsize avai, they should put out of stock online and let us choose another location, not like pushing us take whatever they want. Another time, i booked 1 day before the day i picked up, i came and they said there were 21 booking before me, they didnt have car for me. How could i did not say something? The “trouble” he talked about is my fault or enterprise system is bad and got prob that brings inconvenient to customers? Other employees that i have met both on oxnard and ventura were very nice talking and polite, except this guy. Cant accept that a service employee could talk to customer like this. What a rude enterprise service!
• LL

  Liang

  Aug 19, 2026
  5.0
  Friendly staff, great services.
• CS

  Cameron Salehi

  Aug 18, 2026
  1.0
  Update: Kim, I see your response below. Before you responded, I already sent you all my info via that contact method. Are you even checking them or are you just responding for PR? Also, if you call the office, they will now who I am and have all the info you will need. This also includes my contact info. As of the moment I am writing this update, no one has called, emailed, or texted. Earlier today, I rented a Jeep Wrangler from this location. Within approximately one mile of leaving the branch, I entered the freeway and the Jeep developed an extremely severe front end wobble. The vehicle began shaking violently and became difficult to steer at freeway speed. I immediately exited the freeway and returned the Jeep to the branch because I did not believe it was safe to continue driving. When I explained what had happened and asked for another vehicle, I was offered a Honda Accord. Before accepting it, I noticed significant preexisting damage to the rear of the vehicle. The bumper appeared to be partially detached and there was a substantial dent. Given what had just occurred with the Wrangler, I wanted to be particularly careful before accepting another vehicle. I asked the employee assisting me, Brok, to confirm that the Accord's existing damage had been documented so there would be no question later about my responsibility for it. Brok did not come outside with me to inspect the damage and instead attempted to hand me the key inside the building without having me sign anything related to the replacement vehicle or its condition. When I asked specifically about the visible damage, he repeatedly told me that the vehicle had already been checked in and inspected. I explained that I simply wanted confirmation that the damage I was seeing had been documented before I drove the vehicle away. I did not receive that confirmation. At that point, I no longer felt comfortable accepting the Accord and asked to cancel the rental. Brok told me that I could cancel, but that I would still be charged for the day because I had already driven the Wrangler off the property. I found that response particularly concerning. I had not returned the Wrangler because I changed my mind about the rental. I returned it almost immediately because it experienced a violent front end and steering condition at freeway speed that presented a serious safety concern. The interaction became contentious enough that another Enterprise employee who overheard our conversation stepped in. She directed Brok to leave the interaction, assisted me herself, refunded my money, and provided me with a receipt documenting the refund. I appreciated her intervention and the professional way she handled the situation once she became involved.
• KK

  Katherine

  Jul 23, 2026
  5.0
  Had a little bit of a hiccup with our reservation but Andrew was able to help us out quickly. Amazing service and they got us a good deal on a one-way to San Francisco. Shoutout to Andrew for making the process as seamless as possible! :)