I've been taking my Mercedes cars here for decades, and am always pleased with not only the prices but also the customer service. They are continously lower priced than the dealership for their services, very knowledgeable, professional and friendly. I know I can always count on them to do the right diagnosis, have a fair price, and not try to sell me a service that isn't required. Would definitely recommend.
MC
Maureen Coddington
Aug 16, 2018
1.0
Today one of Matt’s (the owner) mechanics replaced the battery in my car. First he told me that my car would never start showing 9.5 volts, but it did, it started right up. After the battery was installed and he was closing things up in the back seat, I said the battery terminal is corroded. He said never mind, it doesn’t matter, I said yes it does matter, so upon my insistence he cleaned off the corrosion. Then he snapped back on an orange plastic tag that came with the old battery and of course it had the old date, so I asked him to please correct the date. He didn’t want to do that either. Sloppy, sloppy work. The same idiot also was unable to replace a side view mirror and on my third trip back because the mirror kept falling off, someone else fixed it, the first guy didn’t connect all of the pins. In addition, he appears to be drugged up, can’t prove it, he appears. The goofy look on his face, his lack of attention and focus, then his obvious lies to cover his sloppy work.
I will never go back there again.
TK
Tony Kehl
Nov 2, 2017
5.0
Scared of dealership costs then bring your Benz to Hi Line.
I purchase a used CL600 from an owner and reviewing the service records I could see the car was serviced by Hi Line. So I made an appt to have a oil change, trans fluid changes and noise issue resolved.
The bays are clean and organized which says a lot about a business.
Justin called me with an estimate and car was ready the next day all needs taken care of. The price is always high to maintain a MB compared to most cars, however Hi Line has been fair in the costs to me compared to a dealership, no complaints
Frequently Asked Questions About Hi-Line Autocare Inc
What services does HiLine Auto in Orange offer for MercedesBenz vehicles?
HiLine Auto in Orange delivers comprehensive MercedesBenz service and repair solutions, including factory-scheduled maintenance, diagnostics, brake service, suspension repair, engine work, and advanced electrical troubleshooting for all Mercedes models.
Is HiLine Auto a MercedesBenz specialist in Orange, California?
Yes. HiLine Auto focuses exclusively on MercedesBenz vehicles and brings extensive experience servicing every Mercedes model, from vintage classics to the newest luxury and performance vehicles on the road today.
How is HiLine Auto different from a MercedesBenz dealership?
HiLine Auto delivers dealershiplevel expertise at more competitive pricing. You'll receive personalized service, clear communication, and Mercedesspecific diagnostics without the upselling tactics often encountered at dealerships.
Does HiLine Auto service all MercedesBenz models?
Yes. HiLine Auto provides service for all MercedesBenz models, including CClass, EClass, SClass, AMG models, SUVs such as GLE and GClass, plus diesel and hybrid Mercedes vehicles.
Can HiLine Auto handle MercedesBenz diagnostic and warning lights?
Absolutely. HiLine Auto utilizes advanced MercedesBenz diagnostic equipment to precisely identify check engine lights, ABS warnings, suspension alerts, and other dashboard indicators your vehicle displays.
Is HiLine Auto located near me in Orange County?
HiLine Auto operates from Orange, CA and serves drivers across Orange County, including Anaheim, Santa Ana, Tustin, Irvine, and nearby communities.
Does HiLine Auto use genuine MercedesBenz parts?
Yes. HiLine Auto installs OEM or highquality Mercedesapproved parts to guarantee proper fitment, dependable operation, and lasting performance for your vehicle.
Can HiLine Auto perform MercedesBenz factoryscheduled maintenance?
Yes. HiLine Auto adheres to MercedesBenz factory maintenance schedules, including Service A and Service B, to help maintain your warrantycompliant vehicle's peak performance.
Is it more affordable to service my Mercedes at HiLine Auto?
In most cases, yes. HiLine Auto provides highquality MercedesBenz service at more competitive rates than dealerships while upholding the same professional standards and meticulous care.
How do I schedule a MercedesBenz service appointment with HiLine Auto?
You can schedule service by calling HiLine Auto directly or visiting their website at https://hilinembz.com/ to submit an appointment request online.
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