Enterprise Rent-A-Car

Reviews

• CJ

  Cynthia Jansen

  6 days ago
  5.0
  Quick, efficient
• CG

  Craig Guardia

  Aug 13, 2026
  4.0
  It was fast and reliable serve there was slow it had 1person working and like 10 customers waiting I booked ahead so mine wait was like 5 mins The guy who showed me the car told me nothing about it so I want used to it no registration paperwork in glove box and the car was dirty
• AM

  alyssa martin

  Jul 29, 2026
  1.0
  This was the absolute worst car buying experience I've ever had. Nick and Candace had me totally convinced that I was getting this great car and that Enterprise only sells certified preowned and that they are inspected. Then if they don't pass, they get sent to other used car dealers so they only sell the top of the top. So I trusted Enterprise. I needed to get a new car because my old car was falling apart and would not pass smog. At the time I had horrible credit so I had to finance with a company with high interest rates which I had accepted. But the whole reason I needed a new car was because I couldn't afford large amounts of maintenance and car repairs. Less than a month after getting the car, I had to replace both cabin and engine air filters which ran just under $60. After months of calling and being told, they would call me back and them failing to do so, I finally got a hold of someone and they sent a reimbursement check. But man did they make me practically beg for it. They also told me that I had a one year warranty, which in fact was true, but only powertrain nothing else. Well, surprise surprise 6 months into owning the car, the check engine light goes on. So I take it to a shop that I trust and they found the problem which altogether was about $2400 worth of repairs. The Assurant warranty only covered $1500 of it. So I am out of pocket about $1000 for repairs on the car that I haven't even had six months. On top of that, I had to do a transmission fluid flush, which was just under $300 because it was so gunky. It looked like it hadn't been inspected in a year. When I called back to talk to them about this, they said "you should've gotten the warranty. It would've covered all this." I was told I could add the warranty up to a year after I got the car. When I called to add the warranty they said I had to do it within 90 days after purchase. They said they were going to have the branch manager call me back well surprise surprise it's been 2 weeks and crickets. No call nothing. I'm so fed up at this point that I'm just done. They fooled me once and I will never be buying a car from them again. All I can do now is write this scathing review so hopefully nobody else goes through the same thing as I did.
• CT

  Catherine Turley

  Jul 22, 2026
  5.0
  They have an absolute customer service rockstar in their new manager, Sam (I think that's her name). She had a lobby full of customers, phone ringing off the hook, and a disgruntled customer in front of her. She stayed calm and professional. She agreed with his assessment of the situation and told him she would personally follow up with him. He was upset, but I believe he left somewhat satisfied. She made the people on the phone feel important. She stayed friendly for the rest of the customers. And she was efficient. I'll be back for sure.
• NA

  Nikolai Alekseev

  Jul 21, 2026
  5.0
  I would like to express my sincere appreciation to the team at Enterprise. In particular, I’d like to thank the young woman who assisted me. Unfortunately, I don’t remember her name, but she genuinely cared about every detail and went above and beyond to make sure everything was taken care of. Her professionalism, kindness, and attention to detail made the entire rental experience smooth and stress-free. Thank you so much for your outstanding service!

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