AutoZone Auto Parts

Reviews

• HB

  Heather Barron

  Apr 30, 2026
  1.0
  To start.... this is more about attitude towards the unhoused than AutoZone as a whole. The young man that originally helped me was great. I have no issues with him he was very polite and tried to be helpful. I have two gift cards that are each under $15. I have no car so they are of no use to me in the store. I requested to redeem the balances for cash. I understand that the policy for AutoZone is that they do not redeem for cash. However, being that this is California, Effective April 1, 2026, California Civil Code Section 1749.5(b)(2) requires retailers to redeem gift cards with a remaining balance of less than $15 for cash upon request. Previously set at $10, this law applies to electronic and physical gift cards, excluding specific promotional or prepaid cards. The 2nd young man at the counter advised me that they don't do that. When I pointed out that CA law says they have to he stated that "well that's CA law... We go by AutoZone law". I asked if he would look it up on his phone as my phone was dead so I couldn't. He refused. I asked for the manager and he stated he was the manager. I asked for both of their names. The "manager" stated he didn't have a name. So I asked for his direct supervisor. I was told to call the number on the window. And again said he didn't have a name. I get it that maybe they are unaware of the requirement. But to refuse to look into it after being asked to do so... Dismissing me as though he's answered and that is final.... The manager with no name made it very clear in his tone and facial expressions throughout the whole conversation that he has certain opinions about the unhoused. I am not JUST an unhoused person. I am a consumer who has 2 gift cards that I have no use for and would like to exercise my right to redeem said gift cards for the less than $30 so that I may put that towards something that would be useful for me. My housing situation should have no connection as to whether or not the manager with no name is willing to do what a manager is expected to..... Simply look it up. Or reach out to the store manager for direction.
• BC

  Brandi Callaham

  Mar 11, 2026
  5.0
  We needed a new battery and Jose C. went above and beyond not only installing it and taking his time when the bolt was stuck but taking old battery and getting us the best price. The manager was very nice too, it was just a very nice experience for something so seemingly tedious. Would recommend this particular star for all your new battery needs. Thank you!
• ZC

  Zach Cushing-murray

  Mar 5, 2026
  5.0
  Came in for a headlight replacement and Glen went above and beyond in helping me out
• DP

  Dalton Peterkin

  Dec 5, 2025
  5.0
  Went in for a battery check up and an associate Glen talked me through the whole process, tested my battery, found out it was dead, spoke to me about pricing options and warranty, then installed and swapped out my battery. Whole thing took about 10 minutes and I was out the door with my new battery. Glen was knowledgeable and explained the whole process while he was doing it.

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