Volvo Cars Ontario

Reviews

• JH

  Jill H

  Aug 28, 2026
  5.0
  As always, had a great experience at Volvo thanks to Ivan! He was professional, knowledgeable, and made the whole service process smooth and stress-free. He kept me updated every step of the way and clearly explained everything my car needed — no upselling, just honest advice. It’s rare to find this level of customer care these days. Highly recommend asking for Ivan if you’re bringing your Volvo in for service.
• AM

  Art M

  Aug 25, 2026
  1.0
  I've never been treated so poorly by a service manager anywhere. A few weeks ago, I made an appointment for an oil change, same as I had done the previous time around. I had barely driven the car, just over 2000 miles in the last year, and had paid for a major 30k service at this same dealership two years before that, about 5000 miles ago, so I knew the car didn't need anything else. My wife went to the dealership service department, where Matthew told her that the $170 oil change I'd asked for was no longer something they performed. She was told she had to pay for a package which included a number of additional services I had no idea of nor agreed to. Since these packages are nowhere on their website - there is zero price transparency - I have no idea what he showed her on the screen, I only know that the cheapest package she was shown started at $800, which I saw later was a basic service package (oil change, cabin air filter, multi point inspection and wash, around $400) plus an upsell of a coolant flush, which we absolutely did not need. Then he somehow convinced her that the car needed tires rotated, fine, but sold her an alignment instead, bringing the total to over $1100. She signed the paperwork but asked that before doing any work, they send me the estimate via text, to verify that this was ok with me. They agreed, but NEVER sent me anything. The car was brought in and scheduled specifically for a simple oil change, noted that the customer would be waiting, it was brought in 30 minutes early to make sure she would not need to drop it off and come back later, instead now she is being sent home in an uber only to have to return hours later and pay more than $1100 for unneeded service upgrades. When I came home and found all this out, I immediately called the dealership but it was too late, they had just finished performing all the work. I was very upset, so after talking briefly with Matthew, I asked to talk to the manager, Alex. I explained to him that I never asked for all these add ons and that the car clearly didn't need it. As I was talking, he started talking right over me! telling me that he had the law behind him and that there was nothing I could do now because my wife had signed the paperwork! I could not believe how rude he was being, then I asked him to remove at least one of the services, I would have been happy with not paying for the alignment, so he tells me he can take 10% off, to which I reply Fine, but this will be the last time I bring my car there. He then replies "well you can just pay the full price then, have a good day." and the HANGS UP ON ME!!! Wow I thought, I cannot believe that just happened. So my wife and I go to pick the car up, when we arrive, I go straight to the service manager's office to confront him, we talk a little and he tells me they had a policy change and no longer offer just oil changes, to which I reply that this should have been disclosed to me when I made the appointment. Then I ask him if hanging up on customers is something he finds acceptable, to which her replies "I didn't hang up on you, you hung up on me" say WHAT?!! unbelievable!! this guy is a LIAR!! at this point I ask to talk to his boss, and he tells me there is no one there above him, he pulls out a business card and writes a number on the back, Volvo corporate, and hands it to me, I leave, we pay, and never will return. I called the number to file an official complaint but pretty sure that did nothing, they just emailed me later and told me to work it out with that same service manager. I am disgusted.
• RS

  Rosalva Sherman

  Aug 22, 2026
  5.0
  I want to start by giving my absolute heartfelt thank you and acknowledgment to this Volvo's dealership! I made a call to ask questions regarding this beautiful car that I never imagine buying. Salesman Shak was very generous with his time and knowledge, so that made me take a drive over and not only look at it but drive it. I instantly fell in love with it but there was no way I can purchase a car at a price I NEVER would EVER consider. I had two other different cars I needed to view before I made a decision and definitely less too. There was no pressure nor forcing me to stay to make a deal but there was compassion because I needed to know if it was a right fit for me. It truly is ;) Caleb and his manager were outstanding and made a huge difference in the level of understanding that this now Volvo owner had no intentions of going up on car shopping but sooo worth it, because we are worth it! I love this car and the best part about driving this Volvo, there are not many saturated Volvos on the road like others. It's a class act in sporty and yet full of luxury! My sons who are 30 with family's will be next..... they love it!! Thanks again and please tell the owner that he made a difference and impact in this woman's life, extremely grateful!! Roxy!
• VM

  Vincent McKay

  Aug 21, 2026
  1.0
  I was hugely disappointed with my Volvo service yesterday. The Service Mgr was rude and dismissive and didn’t even offer a hello or to state his full name when we (unfortunately ) met. I was made to feel like a problem that their crew had created was somehow my fault, and I was made to feel guilty for having to ask them to correct their mistake. My Volvo has been exclusively serviced by this vendor over the past five years… however, based on yesterday’s actions, I don’t know that I will return again. Not what I expected from Volvo.
• GM

  GRM Mendo

  Aug 6, 2026
  1.0
  Was having problems with my mirror getting stuck. Took it to volvo oc. They wouldn't fix it because supposedly it didn't get stuck in the 3 hours they looked at it. I told them to keep the car, they said they don't do that, so I took it to volvo ontario. Told them all about taking it to volvo oc. About three hours later, I was told the same exact thing by volvo ontario. Told them no I'm leaving it there. They pulled up my car so I could get some stuff out of it and behold, the mirror got stuck prior to me getting my stuff and no one noticed it. While in their possession, I receive a text stating they want one of their employees to drive my car to their house, keep it overnight and test it there. If they did that I could get my car back the next day which would be a Wednesday. If they didn't do that, car wouldn't be ready till Friday morning. Wild, weird, and a hard NO, my car stays at the dealership. After all their testing, they finally decide to put a new motor in the mirror and, of course, the car wasn't ready till Friday around 4pm. Go to pick up the car and, of course, it wasn't ready because no one washed it. I wait about 10 minutes more. Once I'm in the car, it has completely lost all sound inside. No blinker sound, no radio, no Bluetooth. I go back inside. Takes them another 10 minutes to figure that out. I'm about to leave and realize Google is offline. I try for about 15 minutes to get back online and couldn't figure it out. Go back inside, guy comes out. Spends another 15 minutes trying to fix it, he can't. He goes inside to ask a sales person. Sales person tells him some secret buttons to hold down and it finally works. The car should've been given back to me the exact way I brought it in plus the mirror being fixed. It's quite ridiculous that no one bothered to wash and test everything before saying it was "ready". I expected more from a luxury car service department. I received better service at Honda when I had one.

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