Enterprise Rent-A-Car

Reviews

• MI

  Mark Isaacs

  1 day ago
  2.0
  The car I was promised via my car insurance company was not available and I was given a poor substitute by Enterprise after a long wait. Not sure who was at fault, but it's not worth another try.
• MT

  Mandy Tran

  2 days ago
  5.0
  Easily the best experience I have ever had with Enterprise, thanks to Tyrone C. I encountered an unexpected issue with my credit card and had to call my bank to resolve it on the spot. Throughout the entire process, Tyrone was exceptionally patient, understanding, and supportive, making what could have been a stressful situation completely seamless. I wished all enterprises had this amazing service! Overall, all the staff were very friendly and helpful :)
• TC

  Tayler Cato

  Oct 3, 2026
  5.0
  Great staff. Great service. It was very busy but the staff maintained professionalism and got the customers in & out with ease. Special shout out to Bridgette, I think that was her name, she was very helpful and kind especially after my experience at the Alameda location. Kudos to you all!! Hiring managers did a fantastic job!
• NC

  Nathan Cole

  Oct 2, 2026
  2.0
  Enterprise’s regional management needs to review how this location treats customers and how its managers (Tyrone specifically) exercise discretion. I am hesitant to post this because I may need to rent here again, and I am concerned about retaliation. That alone should concern anyone responsible for customer service. I am a regular customer who has spent over FIVE THOUSAND dollars at this location in the past two years. Employees know me personally. Yet my recent experience was one of the most humiliating customer service encounters I have ever had. When a credit card issue forced me to use a debit card, the manager subjected me to an exhausting series of documentation demands. I understand that debit card rentals come with additional requirements. What I cannot accept is how those requirements were enforced and how I was treated while trying to satisfy them. He rejected document after document, citing fine print while other customers watched. I felt publicly treated as someone who could not pay or could not be trusted to return the vehicle, despite my established history with this branch. The inconsistency was particularly infuriating. He accepted screenshots of some documents, then refused a screenshot of the final document. I even handed him my phone so he could inspect the underlying documentation himself. This same manager and other employees have previously handled these requirements with reasonable flexibility. I had documentation available, but they recognized me, knew my rental history, and moved the process along. This time, that same process became an ordeal. That is the problem Enterprise needs to address: customers’ experiences appear to depend on which manager they get and how that manager chooses to use their discretion. One visit is straightforward. Another becomes a humiliating exercise in finding every possible reason to reject what you provide. Customers should not have to wonder whether being agreeable enough will determine how reasonably they are treated. After more than $5,000 (not an exaggeration) in business, I expect consistent requirements, clear explanations, and basic respect. I left feeling embarrassed, distrusted, and concerned about returning. I want regional management to review this interaction, explain the inconsistent acceptance of documentation, and address how this branch uses managerial discretion. A generic “sorry for the inconvenience” response will not address what happened. And I hope I can be given some assurance that I will not experience retaliation for the next time I And, believe it or not, I have documentation of an even worse experience a few weeks prior (which is quite a feat). If management cares, I will share it. Leaving one star because the kid who received the return was awesome.
• KM

  Kayla Montague

  Sep 16, 2026
  5.0
  I am so thankful for such an amazing team that helped us cohesively. Patricia was so welcoming while addressing our issues, Tommy was extremely tapped in not only helping us switch out vehicles but, I blinked and the new car was ready. Icing on the cake, the head manager Rami (gave positive feedback to both Tom & Pat) while everything was happening while approaching us just to ask if everything was okay and if there was anything they could do for us. I thank the entire staff for showing what going above and beyond means! We will certainly be back and are thankful for the warm hospitality!

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