Mountain View Tire & Auto Service

Reviews

• PJ

  Potenciano Aquino Jr

  4 days ago
  5.0
  The technicians were very helpful and their service was awesome. I will definitely recommend this shop. I had my tire fixed with a stucked nail on it. I was losing air.
• WD

  Will Duke

  Oct 12, 2026
  5.0
  I took the car into Mountain View Tires just for an oil change and tire rotation. Allen, the service manager, doesn’t just wave you off and go “we’ll call you when it’s done.”. He’s out there actually lookin’ the car over for other stuff while they’re doin’ the work. Like, the oil’s goin’ in, the tires are spinnin’, and he’s checkin’ around for anything else that might be actin’ up. Most places treat it like a drive thru get you in, get you out, next. Allen takes the extra minute. Feels like he actually gives a damn whether the thing makes it home without somethin’ else fallin’ off. Appreciate that. Good dude, solid shop.
• RN

  Richard Neville

  Sep 29, 2026
  1.0
  Stay away. Classic car owners with custom parts they do not want to mount and balance your tires here… I came in ready to pay for a simple tire mount and balance on my custom classic car, but was hit with an interrogation about stock factory specs. I know my setup and what fits. Spare me the company script and just perform the service requested.
• PP

  prchick59

  Sep 12, 2026
  1.0
  ⚠️⚠️⚠️ I’ve taken my car to this location for years, but after this experience, I have completely lost confidence in their knowledge and service. I brought my car in for a routine oil change. I received a call from Milton, the manager overseeing my car, who began listing several additional services he claimed the vehicle needed. One of those was a cabin air filter replacement, which immediately raised a red flag because, to my knowledge, I had already had it replaced during a previous visit. When I questioned why it needed to be replaced again, I was told that the fires and poor air quality were a reason it needed changing. That explanation made little sense in my situation because I hardly drive this vehicle, and my car wasn’t even here during the fires I was out of town. Milton told me he would call back with estimates. In the meantime, I contacted a Volkswagen dealership to compare pricing. When Milton called back, the additional work was going to cost around $900. At those prices, I decided spending an extra $50 would be much better to take my car in and have Volkswagen directly have it taken care of. I told Milton that I only wanted the oil change and would take the car to Volkswagen for the other services. He then HUNG UP ON ME. After an interaction like that I had changed my mind and didn’t want the oil change done there either. I was then told I couldn’t cancel because the oil change had already been completed. I asked why he didn’t simply tell me that before hanging up on me, and he responded that he “was getting ready to call me.” When I arrived to pick up my car, Milton then asked me if I knew the vehicle had an oil leak. I told him no and explained that I had consistently brought the car there for service. He told me I would need to bring it back for further inspection. Things became even more concerning after I left. About five minutes into my drive, I noticed a strong burnt-oil smell coming from the vehicle. My dad, who has experience with car maintenance looked under the hood and found oil spilled throughout the engine area. We wanted to know whether there was actually an oil leak, I took the car directly to Volkswagen dealership to have it professionally inspected the next day. Volkswagen told me they DID NOT FIND AN OIL LEAK. What they did find was that the oil cap had not been installed properly, it was now damaged and needed replacement, and there appeared to have been an oil spill around the oil reservoir/engine area. So I brought my car in for a basic oil change, was told I had an oil leak that Volkswagen subsequently could not find, was quoted roughly $900 in recommended work, was hung up on when I declined that work, and then discovered that something as basic as the oil cap had not even been installed correctly after the oil change. Isn’t this textbook?!? I’m not sure if Elaine the mechanic working on my car is a rookie mechanic or what, I’m going to caution to be prepared to have to pay for additional cost if they don’t know how to put a oil cap back in its proper space. That is incredibly frustrating. If a shop is going to recommend hundreds of dollars in additional maintenance and repairs, I expect the actual work being performed to meet a basic professional standard. Properly reinstalling an oil cap after an oil change is fundamental and speaks volumes in the level of service. I’m now further questioning what kind of oil and service is being performed here. After being a returning customer, this experience destroyed my trust in this location. Between the customer service, the questionable recommendations, being told there was an oil leak that Volkswagen could not verify, and the careless oil-change work itself, I will not be returning. I would strongly recommend that anyone receiving a large list of recommended repairs from this location get a second opinion before authorizing the work. Overall experience 0/10 ⛔️⛔️⛔️
• MM

  M. M.

  Sep 2, 2026
  1.0
  Needed a flat fixed because I was moving to northern california the next day. Everyone was extremely kind, but somehow I ended up with a different tire flat on my way from the store and had to drive my whole trip having to keep filling up every few miles and the parking brake light refusing to go off (along with every other light) even though the car was not using emergency break. My air conditioning was making a noise like something was wrong with it. All of this happened after I left the store, but it was so late in the day when I left that I couldn't return to have it examined and had to move the following day. Although the customer service was great, I feel like someone inexperienced worked on my car or someone wasn't paying attention to what they were doing, and now I have major issues that I will probably have to pay a lot of money to fix, and it doesn't really seem like a coincidence since it happened after leaving. Granted, they did say I should replace all my tires because they were wearing out, but I didn't drive there on more than one flat, and my tries still have more tread than what it needs to drive safely (I believe it is 6). I called the closest Dealership when all this started happening on the way back from the shop because I was afraid to drive with the parking light flashing (the manual says to immediately take it to a dealership if this happens), and they said based on my description that it was a "limp system" (never heard this term before, but apparently they use this phrase when brake lights and all the other lights turn on) and would be fine to drive on, but they couldn't legally diagnose anything over the phone. They said it sounds like the shop probably caused it and I should take it in to them to be looked at. So now I definitely have more cash to drop if I have to take it to a dealer. Wish the customer service matched the experience after paying because then I would give it 5 stars.

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