Quick Quack Car Wash

Reviews

• JT

  Jamie Tavera

  5 days ago
  5.0
  I had a great experience at this car wash, and I especially want to recognize the employee working at the register Aida. She was friendly, professional, welcoming, and made the whole experience easy and pleasant. Her excellent customer service really stood out and made a great impression. Employees like this make customers want to come back. Great job, and thank you for the outstanding service!
• RM

  Rafael Murro

  6 days ago
  5.0
  My friend Aida works at this Quick Quack location. She does a really nice job on guiding my car in to the washer and she also is a very helpful cashier. Overall, my car wash experience was quick and convenient. I highly recommend visiting this place whenever you need to wash your car.
• SG

  Serenah Gomez

  6 days ago
  5.0
  I’ve had the best experience ever! my car is my prized possession & it’s been LOVVVED today. Aida was perfect at expressing what each wash included… my car looks & smells amazing! Not only was she informative but she is sooo kind & clearly knows what she’s talking about. If anybody ever needs assistance this employee is who i recommend!
• EC

  elsa choi

  Aug 11, 2026
  1.0
  ⭐ 1 STAR — Extremely Frustrating Experience My husband and I have been monthly members here, paying $61.99 every month for two vehicles. On August 5, I came in for a wash and an employee told me that our monthly payment had not gone through. They asked me to provide a new credit card to update the payment method. I gave them my card, they processed it, and I was able to get my car washed that day. I had every reason to believe our membership payment had been updated correctly. Then today, August 11, I came back for another wash. The gate would not open, and an employee told me that my membership payment was past due. I explained that I had JUST been there on August 5 and had already given their employee a new card specifically because they told me my membership payment had failed. After checking, the employee told me that the charge on August 5 had apparently been processed as a SINGLE WASH instead of toward my membership. How is that my responsibility? I did exactly what THEIR employee instructed me to do. I provided my card because I was specifically told it was needed to update my membership payment. If their employee processed the transaction incorrectly, the business should fix it — not make the customer pay again and then tell the customer to call a service center to chase down a refund. To make matters worse, when we tried calling, it was nearly impossible to reach an actual person. We were stuck dealing with an automated phone system for a problem that we did not create. This entire experience was an unnecessary waste of my time and incredibly poor customer service. A company should not make customers financially responsible for mistakes made by its own employees. We have been paying $61.99 every month for two cars, but after this experience, we will NOT continue our membership. There are hand-wash places nearby charging around $30 that actually vacuum and wipe down the vehicle. For a basic exterior wash, I can go to a gas station for around $12. I see absolutely no reason to keep paying for a monthly membership here when the billing is handled this poorly and customers are expected to fix the company’s mistakes themselves. If you have a membership here, CHECK YOUR CREDIT CARD STATEMENTS AND TRANSACTION HISTORY carefully. They didn’t just lose one customer today — they lost TWO monthly memberships. We will not be coming back.
• OP

  Osvaldo Alcazar Pulido

  Jul 27, 2026
  1.0
  I’ve been a loyal member of this car wash for years, which is why this experience was so disappointing. I always request the “All Retract” wash because my vehicle has exterior trim that can be affected by the regular wash. Unfortunately, the employee directing cars into the tunnel forgot to press the All Retract button, and my car went through the standard wash, causing a trim piece to come off. When I asked to file an incident report, I was told it didn’t qualify as an “incident” because the part wasn’t broken, even though it was detached from my vehicle. Instead of trying to help, I was simply told to glue it back on or use double-sided tape. I even contacted customer service, but they said everything had to be handled by the location, and the location refused to take responsibility. After being a loyal customer for so many years, I expected much better service and accountability. This experience left me frustrated and very disappointed.

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