Enterprise Rent-A-Car

Reviews

• MH

  Monte Hurley

  4 days ago
  5.0
  Easy and fast
• PO

  Pam O

  Jun 29, 2026
  1.0
  One star is too many! We use this Enterprise location only because it's close to home, but after several consecutive years of reserving a in advance, they have failed to honor our confirmed reservation EVERY SINGLE TIME. We always reserve a premium SUV when our kids come to visit because our disabled grandson, car seats, luggage, and tall family members require the extra space. Despite receiving confirmation and check-in texts, there was a problem with our vehicle on our most recent reservation with the company. I would have been more understanding if year after year there wasn’t always some problem with our rental being available and I didn’t need it to pick up family, including my disabled grandson, at the airport that very afternoon. After ongoing questions and concerns regarding what Enterprise was going to do to resolve the problem, the assistant manager (Jacob Rollins) became highly confrontational and repeatedly threatened to call the police if I didn't leave. I was never rude, disruptive, or inappropriate. Frustrated, yes. I simply wanted a solution. Other customers were so shocked by his behavior that they spoke up on my behalf and even offered to be witnesses should I need them. I left the premises without a vehicle due to Mr. Rollins telling me he was going to call the police. I’ve never in my life had someone threaten to call the police on me. It was extremely alarming and upsetting. We were forced to drive nearly 100 miles to another Enterprise location where we finally found a Premium SUV we could apply to our current 2 week reservation. It had over 70,000 miles on it and the check engine and ABS warning lights came on/off throughout our trips. Most of the time when I called customer service, and I called multiple times, someone who barely spoke English would attempt to communicate with me. I could only understand bits and pieces of what they were saying. We didn’t get out as much as we originally planned to due to the mechanical issues with the vehicle. When we finally returned it, we were offered a price break. However, after what we went through at the Murrieta location and the condition of the vehicle, we should have not been charged whatsoever. Enterprise’s poor customer service, broken reservations, and unacceptable treatment will result in our family obtaining rental service elsewhere in the future.
• NR

  Nohemi Ramirez

  Jun 24, 2026
  5.0
  The manager Jose quite literally saved my family’s road trip after another location dropped the ball, twice. This team is a breath of fresh air after being rudely dismissed by the staff at the Ynez location. They are everything the other location is not. Jose was kind, understanding and communicative. He went above and beyond to fix what he had not broken. I will definitely be coming back to this location. 6/5 stars ⭐️⭐️⭐️⭐️⭐️⭐️
• MH

  Majid Hooshmand

  Jun 13, 2026
  1.0
  Extremely disappointed with Enterprise. I reserved a car for pickup at noon, arrived on time, and was then told there was no guarantee a car would actually be available. The employee explained that the people who take reservations are different from the people at the branch, and they don’t know whether a car is available or not. That is one of the craziest things I’ve ever heard from a rental company. What’s the point of making a reservation if the branch has no idea whether they can honor it? I wasted my time, rearranged my schedule, and showed up expecting the vehicle I reserved, only to find out the reservation meant very little. Poor communication, poor customer service, and a frustrating experience overall. I expected much better from Enterprise. Rating: 1/5 stars ⭐
• ER

  edmond reyes

  Jun 12, 2026
  5.0
  Although the vehicle was not as expected, the high level of professionalism, receptiveness and most importantly eagerness to improve was presented by your Agent Daniel M. That is what matters. The customer service that Daniel M. demonstrated during the return made my rental experience 5 star.

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