Point S Mt. Shasta

Reviews

• AM

  Ashley Mallard

  Aug 25, 2026
  5.0
  So far these guys are awesome. They have a good system here. The mechanic calls you - that’s smart stuff. I have given them a bit of drama w this old Honda and they are doing their best to get er running again. What else can you ask for? Ambrose is a good mechanic - no joking. Amanda in office - and Zach are on point (s) . Good crew and happy to have found them.
• CO

  Claudia Orlando

  Aug 5, 2026
  5.0
  Point S is amazing. Our tire had a bad bubble on it - about to blow. We came in at 3:00 pm and we bought two new tires for our trailer and were back on the road in no time! They saw we were traveling and did their best to fit us in. We highly recommend Point S in Shasta City!
• AK

  Anna Kuznetsova

  Jul 18, 2026
  1.0
  Yesterday we ended up in a really bad situation. We were driving from Mount Shasta back to San Jose when, just outside of town, we got a flat tire on our Tesla Model 3. The car wasn’t drivable, so we had it towed to Point S Mt. Shasta. Without even inspecting the car, the technician immediately told us we had to replace all four tires—even though they had all been replaced back in March. At first, he kept talking about the drivetrain. Then, after an official Tesla representative confirmed that replacing just two tires would be acceptable, they switched their explanation and said it was simply their company’s policy. It was Friday, and they were closing for the weekend. They knew we had no other options. Their quote to replace all four tires was $1,200. When my husband asked if they could at least repair the tire or even just let him use or borrow the necessary tools, they literally went to lunch. They refused to help, even though they could clearly see we had a child with us. They even told us we had to leave their parking lot if we wanted to repair the tire ourselves. I honestly have no words. I was so frustrated. After that, my husband called three more tire shops in town, and every one of them told us to wait until Monday. In the end, he went to O’Reilly Auto Parts, bought everything he needed for about $100, repaired the tire himself, and we made it safely back to San Jose. The employee at the parts store even told us that we were probably treated that way because we weren’t locals. Unfortunately, after this experience, Mount Shasta will always leave us with a very negative impression.
• RL

  Robert Lapthorne

  Jul 16, 2026
  1.0
  went in the shop for a screw in my tire and a tire rotation. I left the shop with at least one broken wheel stud and several more that were cross threaded.I was told it was ok to drive with the one broken wheel stud only to later talk to corporate and find out that was not there policy and also to read online how that is unsafe at best. on my way out of town I noticed a rattling noise which became a clunk. I inspected the wheels and found 3 out of the five wheel studs were snapped off on my front driver side wheel. I had to have my truck towed to a Les Schwab where i had my truck inspected and found the other wheel studs were cross threaded and all lugs were over torqued. called point s and they not only denied this was a result of there were but, lied about several things. after calling corporate and having them contact Les Schwab they had reimbursed me for the work Les Schwab had done. going into the shop to get reimbursed I was told by point s the Les Schwab was lying and they must have cross threaded the studs taking them off. that was after the shops lead mechanic had lied to me and said that you can't cross threaded wheel studs. yes, in the end I was reimbursed but, everything was handled wrong by this shop and we are all lucky my wheel didn't come off on the freeway and someone didn't get hurt or killed. I gave one star because you can't give zero stars. I do not recomend going to this shop.
• HB

  Hannah Bireschi

  Jul 14, 2026
  5.0
  Got a flat tire on a roadtrip and was lucky enough to be about 5 min away from this shop. They were able to patch my tire and get us back on the road in less than an hour! Friendly staff, great service, and good pricing too. Would highly recommend!

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