AS
ALEX P LEGAL SERVICES
1 day ago
Our experience with Camping World Menifee has been extremely concerning.
On or before May 13, 2026, we contacted Camping World Menifee about trading in our leaking 1999 Wilderness RV for a Forest River Coachmen Freedom Express. Carlos Lemus stated that Camping World was not concerned about the Wilderness’s condition because it would be sent to the manufacturer for repair. Camping World attempted to remove our Wilderness from our trailer park while our belongings were still inside and without our consent.
The Freedom Express was transported from La Mirada to Menifee. We drove about an hour to the dealership, waited all day, signed loan documents with Alex Sandoval, and were not able to see the RV until after loan execution and after dark. Oscar from the service team showed us the RV.
The next day, after hookup at our long-term RV park, we found serious issues that we believe were not disclosed before the sale: active leaks, an unsealed underbelly, moisture, soft floors, apparent water damage, burst pipes, wet and rotten wood, water bugs, cracked black and gray tanks, and black-tank/fecal leakage. Three inspections were completed or initiated through Matt’s RV, RV Express, and Progressive.
We contacted Good Sam and notified Camping World during the 30-day warranty period. Months later, while we were living in the RV full-time, an electrical fire occurred. A minor and two adults were present; the power shut off and smoke was present. A certified electrician made repairs on August 31, 2026.
We also found the original owner’s information, Lilianna White Santana, still logged into the RV televisions, along with medical and private documents left inside the RV of several others. RV Express inspected the RV but would not provide its findings directly to us. We are preserving our records and pursuing available remedies.
At this time, the location has refused to respond or accept accountability, including Edward F., Kevin A., managers, loan executors, and service managers.
Kinecta Bank and its employee, Claudia Doe, were notified but did not take action, despite the loan being administered through their branch and concerns regarding the RV’s value. We will continue making our monthly loan installment payments until we retain an attorney. Additionally, the DMV returned the title for the Wilderness to the original owner, Paris A. Ray. Because the Wilderness was used as collateral in this transaction, this matter needs to be addressed. Alex also asked us to return to redo the loan documents after we attempted to leave after dark and after business hours.
This review is based on our experience and is true and correct to the best of my recollection.
Images, videos, emails, and other records are being preserved.
