Marina del Rey Toyota

Reviews

• CC

  Charles De La Cruz

  4 days ago
  5.0
  Every time I go to this dealership, it’s a great experience. When I was looking for a new lease, the sales team, especially Rudy, went the extra mile to make sure I got a car that checked all my boxes. When I take my car in for maintenance, the service team does an excellent job to keep my car running smoothly without having to wait around all day. Would highly recommend to anyone shopping for a new car or needing to get maintenance done.
• RL

  Rene Lozano

  Aug 22, 2026
  5.0
  Rudy was professional when communicating over text, email, phone and in person. Although we were in constant communication about updates or any questions I might have had, I did not feel pressure to commit to anything. I can appreciate him doing his job and being motivated to make a sale without being pushy. Rudy is an asset to the company and needs to be given recognition for his hard work. Overall it was a great experience! My wife and I absolutely love our new car and wish Rudy the best.
• SE

  S E

  Aug 20, 2026
  1.0
  I get my car serviced there and love Alex who is very accommodating and consistent with customer service. I also kept receiving emails from this dealership about purchasing my Toyota so I decided to go in and see what they had to offer. I met with Arif who explained my car fax report which clearly showed the car was in an accident, he further explained the process which was that Khalid will be calling me tmr maybe needing an inspection.The next day NO CALL from Khalid so at 5 pm I called him only to hear that he was busy and would call me back. Within a minute the receptionist calls me back and say Khalid said he was not interested in the car. No etiquette, no professionalism, no explanation nor a courtesy call back to explain what the issue was. I have no issue that they did not want to buy it but the way I was treated was very demeaning . I did not hear back from Arif as well, he was probably supporting Khalid’s behavior but this was a horrible horrible experience. I would never buy my vehicle from them or recommend this dealership. Our family has bought several cars from them but this time it has left a horrible taste in my mouth.
• TM

  Terese Miller

  Aug 18, 2026
  5.0
  “Toyota, we make it easy.” A tag line of more now or so of the past but currently associated with sales events is 100% true. At Marina Del Rey Toyota it WAS easy, seamless from test drive to financing. I knew the car was mine as I drove it on the open road. Accustomed to driving high end luxury vehicles, this budget car had so many of their bells and whistles. Sold! And now the haggling? Nope. Well a little bit cuz the love of my life likes to do so. Amen, stay married. Done deal but not without the totally upfront professionalism of the following Marina Del Rey Toyota’s staff, more properly family. Sales Representative, Kahaled Achaibou answered all the questions with, if you will, dotted all the ‘I’s” provided the requisite “T’s”; totally transparent and confirmed that the vehicle I wanted to drive home that day met the USA assembly requirements of the Big Beautiful Bill to allow for IRS interest payment deduction through 2028 since vehicle was “finished” in this country. Okay, the nitty gritty, da money. Sat in anticipation of a credit score that may or may not allow purchase. Hooray! Qualified! Enter Customer Relations Manger, Joy Anderson. As we waited to finish financing process, she joined us, enlightened and charmed us with her dedication to Marina Del Rey Toyota, made herself accessible to our needs going forward. Joy is, well indeed a joy, such energy, such commitment to excellence which is rare today. A little bit personal, a whole lot professional. Down to the money. Lorenzo Swanson was personable, efficient as we “drove” through the necessary documents with a bit of humor but still all business. Okay, so this new Toyota needed to be off the lot once all this was completed. Had to return a rental. Kahaled Achaibou said, “I’ll deliver.” And he did. Upon delivery, Kahaled went through the basics to use until I activated a vehicle compatible phone for a better driving experience. Back today to sync my phone with my/our new car. Kahaled did it ALL. WOW! Mega thanks for your patience, your knowledge! Your hugs like Joy’s ain’t bad either. Joy, Joy gracious Joy, your hugs, your caring your car knowledge warm my heart. Marina Del Rey Toyota is so fortunate to have you on their team. “We make it easy.” Resonates. “Let’s go places.” Possibility.
• JP

  Jay Pizel

  Aug 15, 2026
  1.0
  It's a 4 hour wait for an oil change, the girls up front, the service manager asked them for help and they gave attitude before her back. Ive spent most of the morning listening to them talk loud, curse and speak about men in their lives. When checking out customers they speak about their personal lives and the customer just stares. They are loud and very obnoxious, they need to be more professional. They speak about their boss loud enough for everyone to hear. Something about being pulled into the office and didn't like how they were approached by the manager and she was shady. If they dont like to be told things a certain way they should leave. If they dont like working they should grab their stuff and leave. One girl mentions to the other that shes laye every Saturday. Z