SIXT Car Rental - Los Angeles International Airport (LAX)

Reviews

• YY

  Yousef

  today
  1.0
  Terrible! I rented a car a jeep wrangler but it turns out the car is not the best choice for my purpose of the trip. The total duration of the trip was 22 days, at day 8 i was fed up from the car and my plan was to drive up north for 10 hours after spending 8 days in LA, so I went to them told Id like to change the car. The guy was nice at first, i found an alternative i liked he was like they are the same category so he was like we won’t charge he went to the manager and somehow his whole attitude changed completely. He was like you come from a rich country with alot of oil with a smirky face, then he said you need to pay 450 dollars more for a tacoma! So be it, paid the extra. All of sudden, he asked me to pull my phone out and go to my email then he literally scrolled through the email, and pressed one a link to write a review. I was shocked and he was like “its a review for a the receptionist who helped pick up the wrangler” he added” she was okay right?” I mean hello thanks for asking? I mean the whole time i thought i needed to pull the rental agreement and update or something. Racist, arrogant with terrible management. Id DEFINITELY RECOMMEND ENTERPRISE OR ALAMO. Way better, more honest, AND THEY TREAT EVERYONE EQUALLY WITHKUT RACIAL PROFILING.
• TF

  Tobias Fleckner

  1 day ago
  1.0
  We had an extremely disappointing experience with SIXT at Los Angeles International Airport. We booked a premium SUV several months in advance through SIXT's German website, prepaid the full rental amount and selected comprehensive protection with no deductible and unlimited mileage. After approximately 15–16 hours of international travel, we arrived at LAX expecting to collect our reserved vehicle. Unfortunately, the rental could not be completed because SIXT would not accept the payment cards presented at pickup, despite the booking information stating that debit cards were accepted under certain conditions. We had the required return flight documentation and tried multiple debit cards in the renter's name. We were not given a clear explanation of the specific reason for the rejection. As far as we could observe, the employee attempted the process through the app but did not offer an alternative way of processing the payment at the branch. Instead, the employee directly contacted another rental company, which collected us from the SIXT location within minutes. We had no practical alternative but to rent a significantly less suitable vehicle at short notice, with less favorable insurance coverage and mileage restrictions. Five days later, we returned to the same SIXT location with a new reservation for the same vehicle category, this time in my partner's name. Once again, the initial app process failed. However, this time a different employee processed the transaction directly through the branch system, and the rental was successfully completed. This raised an obvious question: Why was this alternative not offered during our original visit? The second rental also involved substantial additional upgrade charges because the available standard vehicles were not suitable for our passenger and luggage requirements. To make matters worse, SIXT initially charged a $200 cancellation fee for the first reservation, even though we had not voluntarily cancelled the rental. The fee was only refunded after we contacted customer service and challenged it. We subsequently contacted SIXT multiple times, provided detailed documentation and asked specific questions about the payment rejection and the different handling of the two visits. Unfortunately, customer service repeatedly refused further reimbursement without providing a specific explanation of the original payment failure or addressing our questions individually. SIXT eventually stated that the case had been fully reviewed and was closed. Although the original prepaid amount and cancellation fee were eventually refunded, we were left with substantial additional rental expenses and a great deal of unnecessary stress and lost time. What disappointed us most was not simply that the first rental failed. It was the lack of a clear explanation, the very different handling of a similar payment issue just five days later, and the way our subsequent complaint was handled. Based on this experience, we cannot recommend SIXT at LAX.
• VN

  Vincent Nkawu

  1 day ago
  2.0
  I usually like renting from Sixt, but my experience at the LAX location was horrible. My flight was scheduled to arrive at 1:30 AM, and my rental pickup was booked for that exact time. Why let a customer book a time slot when the location is already closed, and why not provide a courtesy warning? My flight ended up arriving at 2:30 AM. My exhausted family and I took the shuttle and arrived at the LAX Sixt lot around 3:15 AM, only to find it completely closed. Frustrated, I contacted support hoping for a solution. The agent, who appeared to be based overseas, seemed completely powerless and unbothered. They informed me the LAX location closes at 1:00 AM and tried to get rid of me by falsely claiming the site manager would call me back in 10 minutes. Given the late hour, I pressed them on whether they had actually spoken to a manager. The agent finally confessed they had only left a voicemail. Given the circumstances, a booking system error on their end, I asked for a full refund so I could rent from a competitor that was actually open. Instead, they adamantly refused and insisted I pay a $200 cancellation fee because "it's policy!" As a result, I had to spend $250 on a roundtrip Uber to get my family to Irvine, and then travel back to LAX later that day to pick up the car. I looked into changing my pickup to the Irvine Sixt location, but they wanted to charge an additional $150, wasting more of my money and showing complete insensitivity to a problem they caused. To top it off, when I finally picked up the vehicle, it had a nail in the tire! I am only leaving 2 stars instead of 1 because an attentive employee noticed the nail before I exited the lot, saving me from even more of a headache. Overall, a horribly managed experience.
• BB

  Bram

  4 days ago
  4.0
  A flawless late-night pickup to kickstart our California road trip! ​Arriving at LAX late at night after a massive flight with a group of six—four adults and two exhausted kids—can be incredibly daunting, especially when you just want to get to Anaheim. However, our experience picking up our rental from SIXT was absolutely brilliant. ​The shuttle ride to their West 98th Street facility was straightforward, and the atmosphere in the branch was remarkably calm and welcoming despite the late hour. The staff were efficient, getting us processed quickly without any too pushy, unnecessary upselling, which is exactly what you need when everyone is running on empty! We were handed the keys to a spotless, incredibly spacious SUV that easily swallowed all six of us and our luggage. Driving off the lot, the feeling of relief mixed with sheer excitement for our Disney adventure was unbeatable. It completely set a positive, stress-free tone for the rest of our trip! ​Pro Tip: When you exit the terminal at LAX, head to the lower arrivals level and stand under the purple "Rental Car Shuttles" signs to catch the bus. Also, download the SIXT app before you fly—having all your details pre-loaded makes the late-night desk process so much faster!
• DS

  Donald Spencer

  Oct 5, 2026
  4.0
  I originally rated my experience 3 stars, but I’m upgrading it to 4 stars after SIXT followed up on my feedback and addressed my concerns. I appreciate them taking the time to listen and make things right. The rental car itself was good, but there were some issues with the overall experience. The shuttle service was significantly delayed on both ends of the rental. I waited more than 20 minutes for the shuttle at the airport, and there was another 20+ minute wait when returning to the parking garage. At return, the employee documenting the vehicle was also somewhat rude when I pointed out and documented existing damage. I understand the need to inspect the vehicle, but as a customer, I want to document pre-existing damage to protect myself from being charged for something I didn’t cause. Overall, the shuttle delays and return experience were frustrating, but I appreciate SIXT responding to my feedback and addressing the issues. That follow-up improved my overall impression and is why I’m updating my rating to 4 stars.

Frequently Asked Questions About SIXT Car Rental - Los Angeles International Airport (LAX)